For the back ground: I had a terrible luck with my previous dentists which led to the severe…read moreanxiety when Im in the dental office. BUT! I had a blessing experience with this dental office! My front tooth chipped on Saturday and I got lucky to get in to see Dr. MacKenna the very next Monday. She did a great job! It was my first time when I didn't get emotional and had a minimal anxiety. Her assistant Jazmyn was very nice and carrying, very confident which made me feel at ease. Temporary crown looks and feels great! I had to come back for touch up on the bite, it took a few second literally. Very exited to come back! Surprisingly Thank you very much!

Absolutely the best team I have ever had. They have changed my quality of life. Don't hesitate.read more

I have had a life filled with dental problems. I began struggling with severe jaw pain at a young…read moreage, and after years of appointments, treatments, specialists, and uncertainty, I eventually faced the difficult decision to undergo major jaw surgery. I intentionally waited several years after completing treatment before writing this review because, in my experience, the true test of any dental or orthodontic treatment is how you feel years later. I can now say without hesitation that choosing Dr. Katie Klein was one of the best medical decisions I have ever made. I saw Dr. Klein for approximately three years while preparing for, undergoing, and recovering from a major jaw surgery that required extensive orthodontic treatment. Throughout that entire process, she was the most professional, knowledgeable, compassionate, and dependable dental professional I have ever worked with, and I have worked with many. Dr. Klein did far more than simply manage my orthodontic treatment. She helped me navigate an incredibly complicated surgical process, often providing more clarity, reassurance, and practical guidance than the surgeons themselves. She consistently took the time to answer my questions, explain what was happening, and make sure I felt comfortable with every stage of treatment. More importantly, she helped me stay positive during one of the most difficult medical experiences of my life. There were moments when the process felt overwhelming, and Dr. Klein's kindness, confidence, patience, and genuine concern made an enormous difference. I always felt that she cared about me as a person, not simply as a patient. Several years later, the results have held up beautifully, and I remain incredibly grateful for everything she did for me. I cannot recommend Dr. Klein highly enough. Whether you are a parent looking for an orthodontist for your child or an adult struggling with the difficult decision to begin orthodontic treatment later in life, you will not find someone more skilled, thoughtful, trustworthy, or supportive. Dr. Klein is truly exceptional at what she does, and I will always be thankful that she was the person who guided me through this journey.

Dr. Klein is a fantastic orthodontist and her entire team is wonderful as well. We moved to the…read morearea when my son was in the middle of his second round of braces and we had a lapse in his care because of our cross country move. Dr. Klein was very reassuring at our consultation and worked with us to get him back on track. He's now out of braces and his teeth look perfect! I feel so fortunate that we found this practice and highly recommend her to anyone in need of orthodontic care.

We were very pleased with the results from Dr. Chiu. We had originally gone to another orthodontist…read morewho recommended that 4 teeth be extracted. We went to Dr. Chiu for a second opinion and she was able to realign the teeth without any extraction and made the 18 month process easy. The staff was friendly and attentive and there was never a long wait even when the waiting room was almost full. We were able to find reasonable appointment times and the West Roxbury office was in an easy to get to location. The staff was flexible with payment schedule so we didn't have to pay a huge amount upfront while I waited for my FSA to replenish.

My 15 year old son absolutely loves his new smile ! We had an awesome experience with Dr. Chiu and…read moreher staff. Dr. Chiu patiently explained the whole procedure and always happy to answer any questions we had. Dr. Chiu and her team are very friendly and professional! Highly recommended!

My family have been going to this place many years for our dental services. Overall our experience…read morewas good, the place is very clean, staff are friendly and what we appreciated the most is the convenience service if offers from adult to pediatrics dental practices. They even extended the operation hour to later evening to accomodate people who work during the day . But I have noticed the billing and charging of our insurance seems always been a hiccup. Many years we have been receiving medical billing statement mailed to us with amount we don't think is correct, after making phone calls to their billing office, we were told it's just an estimate cost not final charge, so I was always confused why they have to send the statement to us at the first place, not only it's time consuming but also caused confusion to patients. Recently I have to order night guard , I checked with the dentist and was told it will be cover up to 75 % percent by insurance. Upon receiving the product, I went to make the payment at front end receptionist without thorough checking I was asked to pay a lot higher than what I was told. I asked the receptionist to double check, within few seconds she confirmed I was right and charge me less, I was shocked and confused about the process of charging patients there, shouldn't more cautious be exercised like my case? what if I forget or didn't remind her to double checked then I will end up overpaying. So thinking I should get this message across and hopefully see the improvement in this area from now on! Thanks for taking time to read this long review!

I recently had a crown done by Dr. Zhang! I didn't even say I usually have dental anxiety, but Dr…read more Zhang and his assistant did great at explaining before doing anything and making sure I was comfortable. I have had a few other crowns elsewhere, but this was by far the most comfortable and calm I have been. The office itself was also very nice. It is newly renovated and added to my sense of calm during the appointment. 5 stars!

This is only for the Hyde Park location with Dr. Lee. He refused to answer my questions and…read moretreated me in a very condescending manner. He kept explaining to me why he could not share information with me about my son due to their "protocol". I offered to pay for an appointment and his time. He insisted that I would get everything that I needed in this one wraparound appointment that they would schedule. I shared that I did not feel comfortable even moving forward with the braces until I knew what the issues were. He shared that he had already told me 3 years ago. I said that if he taught me, I did not learn and I needed more information. He then proceeded to school me on going to specialists as though I did not know. It was incredibly ridiculous. When I said that I was leaving and that as a black woman, this always happens. People think that you are not smart enough to understand. He said, oh, if you are going to say things like that, I cannot work with you! I said that was perfectly fine by me. I have no desire to work with someone who could care less if his patients actually understand their condition.

We could not possibly offer a stronger recommendation for this office. They did a great job with…read moreour family's needs - both of our daughters have beautiful smiles and get compliments all the time. Our younger sons will be ready soon for their braces and we will be coming to Arch for them as well. Dr. Chase has been practicing for 20 + years and has a very professional and friendly team. They are available off hours for emergency fixes. They are now offering Brius which is supposed to shorten treatment times. Try them - you will be happy you did.

Wonderful care and treatment. They were very helpful and understanding during my Invisalign…read moretreatment even after my dog had disrupted it by eating several aligners. There was also great care taken during each procedure to ensure I understood what was happening at each stage such as the IPR which I found reassuring. The office experience was likewise reassuring as the green painted and decal decorated settings were calming.

I have taken both of my children to Dr. Chiu. I think that I am being a little redundant with the…read moreother reviews at praising her and the rest of people that work with her. From flexible appointments, or rescheduling at the last moment there were never any "issues". Ashley was always very helpful at trying to assist us with finding times that worked for us. And having locations in both Norwood and West Roxbury helped quite a bit. Lori and Brianne were always very friendly and professional. It's been over the course of last four years that I have taken my children. And while I will not miss driving them to these appointments, I will miss seeing the staff. Just great people! If you are looking for an orthodontist in West Roxbury or Norwood go to Bay State Orthodontics. 5+ Stars.

Just returned from a visit to the Hyde Park location. The dentist was not helpful and rude. He…read morespoke down to me repeatedly. I still have no idea what is wrong with my son's teeth. He said that he went over his condition years ago so I should know! He then told me that I had to schedule an appointment if I wanted to speak with him. He said that this is what you do when you go to a specialist as if I did not know. He argued repeatedly with me in front of my children. It was simply outrageous. When I shared that as a black woman, I encounter this type of behavior all of the time. He then got angry and said that he could not work with us. So incredibly arrogant and unprofessional. It is shameful that he thinks that he can treat people like that and simply get away with it.

I was referred there by my sons dentist and boy I wouldn't recommend this place to ANYONE!…read moreFirst off they do not answer your calls AT ALL. They only communicate with you through text messages. My son's appointment was for 4:10pm. Mind you there is a dentist right across from them. My gps sent me to uSmile right across I waited in line as they told me I'm in the wrong place that they are next door. Me and my son walked up and down and didn't find it. In the process of me walking up and down I'm calling and calling and no one answers. So I text them and the day I have to reschedule. For a business to not be able to pick up their phone is ridiculous to me and then say I have to be rescheduled after spending 20 minutes walking up and down the area. That I'm not from ! Just crazy !

Nice place quick checkups for my son. Hoping he gets these braces off someday. Feels like we have…read morebeen coming here for 5 years

I came here because my daughters hygienist left the other practice I went to, so I thought I could…read moretrust west Roxbury smiles pediatric dentistry. But This dental office is horrible. I really don't appreciate that when I get my child's teeth cleaned that only a dental assistant does the cleaning procedure and within 5 minutes she's finished. She barely counted the teeth. She took two bite wing x-rays that came out rather dark for my liking. I couldn't see every tooth surface in those 2 X-rays well, so was unable to fully read it. She didn't floss every tooth. She complained that my daughters teeth are too tight to floss. She didn't scale the teeth with the dental instruments to take away any plaque or calculus. She didn't use a mouth mirror or explorer to check any teeth. She didn't have enough Prophy paste application in the prophylaxis instrument to thoroughly brush her teeth. Once it was gone she didn't apply anymore so that to me it's like brushing with no paste. My daughter couldn't rinse out after the prophy paste cleaning with water or mouthwash. She said spit in a bib. I don't call that a thorough cleaning. I learned dentistry and worked there in tufts university of pediatric dentistry and I worked in two private offices also for many years. and I've assisted the dentist with every possible dental procedure in every dental specialty. I'm very particular in how I do everything. I've never cleaned the teeth by myself alone/unsupervised. A dental hygienist did that. I assisted the dentist with everything as a team. A good cleaning for a child is up to 30 minutes not 5 minutes. The dentists should think through how they set up their office and how they perform the dental procedures more carefully. It upsets me that the assistant has to do everything by herself. She might as well be a dentist. She's a underpayed hygienist in my opinion. It infuriates me to know you let them clean the children's teeth in five minutes and think the job is finished well. That to me is called brushing their teeth only. What made me more upset is when the dentist dr tarifard came she used the explorer a little said it looks clean anyway but let me check the X-ray just in case, then put fluoride and says drink water after the fluoride. I've never heard of this. You rinse your mouth after the cleaning then when you are done rinsing you put the fluoride on and keep it there. That's my preferable way of doing it. The time there was a waste of our time. The dentist says She can eat now and then says don't brush her teeth tonight. The dentist and assistant knew I'm a dental assistant and they asked do you assist now I said I did since I'm 14 years old in high school and I'm 32 now and when I had my daughter I chose to stay home and take care of her fully and their response is oh now you take care of one child now not many children like us. Good job mommy keeping her teeth good. I was so irritated I will never bring my daughter back there again. I will take her to a well educated hospital. Not a half job private practice. Do a better job for people! A dental assistant job is to assist the dentist not be a pretend hygienist or dentist! I only gave one star to the receptionist for being kind to us. She is pleasant. I specifically asked the assistant why are you cleaning the teeth by yourself and she says because the way I am with them is good. I would never understand that. You don't have the title to do the cleaning procedure by yourself. That's called a dental hygienist. Call me old fashioned. But that's the way I was taught. I might as well do the cleaning myself at home if that's the case. That's really a no no. A hygienist has to do it. In my opinion, A dental assistant can do everything possible by helping/assisting the dentist with everything, not doing the whole cleaning procedure unsupervised or just cleaning the operatory and suction the mouth and poke at teeth. That's doing nothing. Five minutes is not a dental procedure. Before I came to west roxbury smiles, I researched that The dentist dr tarifard did the three year program in tufts pediatric dentistry department. So I thought oh she's like me. They will be good dentist then. but sadly I found out she still doesn't do the procedures as they taught her. She makes the assistant do it. It's poke a little look then say everything is clean. I was in tufts pediatric also for many more years than that. They do step by step thoroughly. I didn't show anger because my daughter was with me but I am very upset with west Roxbury smiles in the way they do things. I know A nice hospital hygienist will do the procedures much better than this office did.

After suffering a couple of unexpected dental failures, combined with a long standing misalignment…read moreissue ... I found myself searching for a dental 'team' that could make my teeth right again. After visiting several other orthodontists, having an uneasy feeling with all of them, I made an appointment with Dr. Simi. I can say now, after a year or so of treatment, I made the right choice. Dr. Simi took the time to explain 'and' involve me in my treatment plan. Throughout the treatment he coordinated his efforts with my dentist to make sure we were all on the same page. He also made sure I was completely aware of where we were in the process and what the end result would be. Dr. Simi, and his friendly staff made this whole process a pleasure. I was actually a little sad at my last appointment knowing I wouldn't see them all again until I needed new retainers. I would highly recommend Dr. Simi and his staff to anyone who needs orthodontic work.

This place is hands down exceptional. They are in a comfortable building with plenty of parking…read more When I walked in with my son I was pleasantly greeted by the receptionist. The waiting area is very interactive and they offer a place for the kids to check in and then play video games while they wait. Dr. Simi is very personable and he has an easy going personality. Without a doubt I completely trust his judgement as we have visited 3x so far and he is not in a rush to put my son in braces. This tells me he is honest, knoweldgable and reputable. I can't wait to go back with my son. The staff also put my son at ease during the evaluation process.