My therapist was amazing. She gave me the tools I needed to strengthen my hands and even helped me…read moreget DME ring splints for my hands. She even let me know that the practice would take the hit and cover the portion my insurance was supposed to cover for my splints if insurance decided not to cover it. I was beyond impressed with this place and would have recommended it to anyone and everyone at the time. It is rare to see a practice go out of its way to make sure its patients get the proper care, even if it affects them. However, after my experiences with the front desk, I do not ever plan to return. I received a bill that was over $100, which was not a surprise, and I was fine with. I had, however, asked to see the itemized receipt on multiple occasions and was not provided with this information as I had asked. One of the receptionists I spoke with the most about this itemized bill seemed to get very distracted easily. Before the itemized bill became a problem, he asked for my Instagram, and after I said no, he continuously flirted with me. I just tried to stay friendly and ignored it since he didn't show any harmful intentions. His flirtatiousness had only become a problem once the issue of the bill had arisen. He said he would communicate with my hand therapist about this bill and what items were charged, and he never once got back to me. I ended up paying this bill without an itemized receipt, which was very frustrating to say the least. After I had finished my therapy, I had come across another issue. Another receptionist had told me to ignore the bills I was getting in the mail, as I had already paid all of my bills. So I did, then found out 2 years later I was sent to collections for an unpaid bill. I had reached out multiple times to Bonney Lake Highline PT and even left voicemails with no response to find out if I was sent to collections or if this was a scam. I ended up having to go directly into the office to discuss this with one of the receptionists. He had confirmed that I was sent to collections and showed me the bill. I asked him to talk to his manager about how frustrating it was for me to be given so much misinformation. Fast forward to today, when I call collections, I find out my bill is nearly double the bill Highline sent in. I asked them to explain. They said that it was the full bill they had received. They hadn't added anything onto the bill, and we figured out together that Highline had shown me the wrong bill when I went in person. Once highline had sent the bill to colelctions they wouldn't have kept that in their reccords and so they would not have the bill to show me anymore. It has been a few weeks since I asked for the situation of being sent to collections to be brought up to the manager. I haven't received any communications or so much as an apology. I am beyond disappointed with their services and continuous miscommunication.

Hand therapist is amazing! Front desk is super nice and accommodating. Definitely recommend!read more

I've had to use Cascade Orthopedics in 2007, 2021, and again in 2023. I like the fact that there is…read morean Imaging company located at the Auburn location. I like my doctor who has been with me each of the 3 times.

From the owner: Cascade Orthopaedics in Auburn and Bonney Lake, Washington, is the only private orthopaedic and…read moresports medicine clinic in the area. Consisting of a team of trained orthopaedic surgeons, the practice provides compassionate and high-quality care to patients in the area. The orthopaedic surgery clinic offers on-site diagnostic testing, including imaging and electromyogram (EMG) testing to diagnose conditions such as carpal tunnel syndrome, fractures, elbow disorders, and shoulder disorders. Additionally, the team at Cascade Orthopaedics use their on-site ultrasound-guided imaging to assist with pain management procedures and joint injections.   Cascade Orthopaedics provides urgent orthopaedic care to manage those unexpected injuries. The orthopaedic surgery clinic also has an ambulatory surgical center where they perform arthroscopy procedures, total joint replacement, and spinal surgery. At Cascade Orthopaedics, the team takes a diverse approach to care, from conservative to surgical and holistic to traditional.  The orthopaedic surgery clinic aims to reduce pain, promote healing, and restore health and function. Call Cascade Orthopaedics, or schedule an appointment online today.

I needed PT after hip replacement therapy. I left feeling really good. Their Therapists listened to…read moremy needs and focused on my problem areas, including after I overdid it... Alona did a really good job listening to the info I provided on my problem areas and addressing my feedback. They could do a better job scheduling staff, especially during busy times, though their teamwork is good!

The physical therapists are great, but the way ATI runs things not so much. I went there for pre…read morePT before my total knee surgery. While I was being treated, the therapist was also working with another client at the same time. Sometimes more. The area is small, not very private and awkward. Didn't realize this was not the norm until I went to another PT clinic. There I have 1 on 1 with the therapist and the area is spread out and better privacy. Also annoyed when I originally booked with ATI I told them to make sure they were a tier one provider and that I only had to pay a $25 co pay. Each visit I was charged the $25 co pay, so I assumed it was. But after multiple visits found out it wasn't and I am now responsible for paying over $500 more along with $25 I paid with each visit. ( My mistake for not double checking, but would of been nice to know, specifically since I asked to make sure they checked this in the beginning. )

I just love this practice!! Myself and my entire family have been going to see Dr. Ash and Dr…read more Lauren for the past few years. We've since moved to Maple Valley and I was still making the drive while pregnant just to see them. They use instruments to do the adjustments and I've found that it feels so much better and safer. We love the entire staff here!

My neck pain has subsided! I am so happy!…read moreWith the help of Dr. Alex and some massage appts my pain has finally gone away! I wasn't sure of the technique at first with the adjustment gun, and was really hoping for those awesome physical pops and cracks..but trusting the process has paid off! thank you! Scheduling has always been super easy, and they are always flexible with moving appt around if need be.

After years of finding a good fit for my father we finally found an ideal living situation with…read moreWisteria Lodge. My father requires a substantial amount of care and attention and despite having a challenging attitude at times Marc and his staff have made him feel at home which is something he hasn't felt since he experienced a series of strokes over 10 years ago. He has even hosted multiple parties and family gatherings for my father. The food is made fresh, the facility is very clean and my father is finally receiving care he needs to be the best version of himself that he can be. We are extremely grateful to have found ourselves with our father residing at Wisteria.

The caregivers here are highly trained and consistently deliver top-quality care. The home's calm…read moreatmosphere helps residents thrive. Working with Continuum Care Hospice, they ensure every family is involved and informed, making Wisteria Lodge a trusted choice for hospice care.

I have been battling severe feet wounds. I did not have an appointment at my Podiatrist, Dr. Lance…read moreNethercott who has taken my issues under his care. I highly recommend Dr. Nethercott if you have any form of ankle and or foot issues. His staff are very kind, compassionate and assisted in getting me in to see Dr. Nethercott without an appointment. I have never been to this location. I typically see Dr. Nethercott in his office in Puyallup, WA. I was just in the area of Bonney Lake, WA. As in anyplace you go to, first impressions are very important. My experience today was more than expected. Ms. Laura is the first person you see as I entered. Her teammate, Ms. Ashley worked together to make my experience very reassuring, compassionate and kindness is what I was extremely pleased with. Dr. Nethercott teammate, Ms. Wendy, his MA, was very sweet. Set everything up to prepare what was needed to work on my wound. As frustrated I have been with my feet wounds for many years in Texas. I had to find a Podiatrist since I moved to Washington. Dr. Nethercott was highly rated. I had a very serious infection that landed me in the ER. Dr. Nethercott set me up for a biopsy of my wound to determine the path that would be needed to handle my situation. He processed the whole issue was improved. My situation today was the fact I reopened my wound. So it is important to stay on top of this wound. Thank you to each and everyone on Dr. Nethercott, DPM, team. Jake Squibbs

always on time, office clean and well organized. staff very considerate and capable. Dr S trimmed…read moremy toenails. careful, gentle, good at teaching and explaining. asks about other important medical conditions I have. staff very patient with me. I move slowly due to medical problems.

I have seen two physical therapists at this location. I recently had major foot surgery and was…read moreprescribed a course of physical therapy by my doctor during the healing/rehabillitation period. Both PT associates I have met with are extremely nice and understanding. They both came across as experts in their field, able to answer all of my questions (including the random ones). My appointments have been on-time and appointment availability here is awesome. I've been given a full 40-minute span of attention each appointment. The staff at Apple appear to be experts in their practice and the service I recieve there is comprehensive and understanding. All around - a great place for quality PT.

I'm being generous with giving this place two stars and that's because some of the staff were…read moregreat. I had problems from day one with scheduling...I would show up for massage and would be told I had PT, another time I had changed an appointment only to be called and be told I had missed that appointment. I had three different therapists in six visits and each was completely different. To top it off I was overcharged and threatened with sending me to collections because they couldn't get paid from my insurance because they didn't send in paperwork repeatedly requested by my insurance. And even after I took charge and got everything straightened out they still tried to charge me more than the contractual agreement with my insurance. The only thing consistent with Apple's service is that it was consistently bad.

My husband and I go to this massage therapy regularly and they do such a great job taking care of…read moreour aches and pains while making us feel relaxed during the each session. The therapists are very kind and provides wonderful customer service every time we visit. The therapists always asks if we're ok with the massage strength level and always asks if we would like to have water to drink right after the session. They are very professional and are seasoned massage therapists. We are happy with the service and customer service they provide. We also like the hot stone and of course, the hot water foot therapy as well. We will continue to use their service!

when I was done with my massage the lady said " are you paying with cash or card?" And I replied "…read morecard please" she had the nerve to say " how much are you leaving me for a tip?" I said "$10!" and she said " really, I worked so hard and that's all you are leaving me!" I looked at her with a surprised face and I said "ok, $15 since that's above 15%" she said " I guess" I can't believe they have the nerve to negotiate how much they should get as a tip, I never negotiated the $70 massage and her negotiating tip was beyond rude and low costumer service! I will never return. no wonder this place is so dead!