$450 for a pool opening and one of the worst customer service experiences I've had in years…read more The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere.

Heritage pools was the only pool company willing to finish our pool when another pool company just…read morestopped answering calls for 5 months. Heritage pools was prompt, they came out when they said they would, informative. We only go to Heritage pools for anything we need for our beautiful pool. They open and close our pool every year.

Fantastic service! Eric was able to help us open our pool and made sure it looked great! All the…read morestaff is super friendly and helpful, highly recommend!

Eric is AWESOME! My pool has looked amazing all summer... as a new home owner I thought I could…read moretake care of my inground pool myself during the first summer I learned I was wrong, then I met ERIC...he closed the pool the first year and gave me many pointers for the next year to come, when it was time to open the pool I knew I better call Eric. He was there when he said he would be, I signed up for his maintenance program and am SO happy that I did. I never thought about the pool all summer; I was proud to have friends and family come swimming as it was clean and clear all summer long. Of course this summer also came with it some bumps like a needing a new filter which Eric was here assesing the problem immediately and as soon as the new one came in he was back with a quick install. Then lightening struck while I was on vacation, my house sitter called him and he was quick to get back to her, come check out, and even repair the damage. I would highly recommend Eric to anyone who wants to keep their pool running in top shape all summer! As for opening and closing he makes it look so easy! Thanks for the great work Eric I am a client for life!

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

Great place to get you pool cleaning supplies. They have some other fun floating tubes for the…read morefamily activities too. The location is somewhat set back in the little blue plaza, but easy to spot. I am still new to owning a pool and how to maintain it, but the lady in the store was very sweet an very helpful; what might have been some idiotic questions. We will continue to come here for our pool needs.

Have been coming here for about five years for pool supplies and help with problems. very helpful…read morestaff, prices reasonable and excellent service.

I had a 15 X 30 above ground pool that blew out in May of 2024. I removed the old pool and began…read morelooking for some one to install another pool, same size. I had one guy that started and then disappeared. Over the summer I called seveal other pool installers and they would either not call me back or take one look at it and say they would send an estimate and then disappear. Finally I contacted Pat at SuperiorPoolsMA,com, he asked for a photo, which I sent and he stated he would take care of it and not to worry. Pat and his crew showed up on 10/01/2024, exactly when he said would. By the end of the day I had a beautiful new pool. They were very pleasant and worked diligently. If I could give them more then 5 Stars I would. Thank you Superior Pools. Julie B.

Pat and his crew installed my new pool on Wednesday 6/15 and did a fantastic job. The pool looks…read moregreat nice and level. I would highly recommend them for the job, they work together as a team and get the job done right and in 1 day. Mike G.

We contacted Mark about our pool because we weren't able to use the skimmer due to almost no…read morepressure and couldn't use the vacuum. Previously, we talked to other pool companies who thought the problems were due to collapsed or clogged pipes under the cement. This would have cost thousands of dollars. Mark was the only one who properly diagnosed and fixed our pool. It was a cracked return pipe and defective multi selector controller. Now we can vacuum it and use our pool. Thank you for really knowing what to do. Highly recommended!

My first call was to Mark owner of Phillips pool and spa service. Explained tht my pump didnt…read morework. He was here in less than 12 hours. He fixed it and it worked for one day. I called him back, he came right back over, replaced a hose, replaced the electrical wire from pump to outlet. Worked perfectly. The next morning i turned the pump on and an old hose burst, i went into panic mode called Mark , he came right over. He replaced all the hoses, rechecked the electrical and did not charge me. Hes is an amazing human, compassionate and knows his stuff. I recommend him highly.

I'm giving Littleton Pools a 5 star rating only because I can't give them a ten. They put a liner…read morein for us and from start to finish it was a great experience - especially given how difficult it has been for contractors in 2021. Honest, forthright and fair process at the beginning - Tim was prompt and complete with his estimate and communication. Nate and his crew rolled with the punches and solved the problems quickly and cleanly, and because Tim was thorough at the beginning we were not surprised by what was in the original estimate and what was not. And the result was gorgeous. One hint - plan ahead - pool contractors are BUSY.

Horrible pool opening. Sent young people that had no idea how to open a pool. Put pool filter on…read moreline without adding DE . Let a mess on pool deck. Would never use again.

Josh and his team are great..no matter what the issue is Josh has a great and affordable solution!…read moreIt's always good when you have a company that is friendly, courteous and professional and that is exactly what JPS is!

I was a longtime customer of a bigger company in the area, and needed my pool opened on short…read morenotice. The other company didn't return my calls and whenI got ahold of them they quoted me 6 weeks. I found JPS on yelp and decided to take a chance. I couldn't be happier. Josh came by the next day and accommodated me on short notice. He he gave great advice on maintenance, is extremely responsive, and the quality of his work is consistent and top-notch. He has a great team and I am very happy with the decision I made. JPS is a great example of how to run a business. Vlad

They promised to get my pool up in running within 2 weeks told me they would be back on Monday…read more Well Monday came and went and I haven't seen them since.I would NOT recommend them!

Farrell Pool Service helped us with a renovation of our pool in Wayland two seasons ago (2021)…read more New stairs, new vinyl liner, switched to salt water chlorination, renovated our plumbing and skimmers, added a Polaris automatic pool cleaner. Everything has turned out GREAT. The team was very professional and easy to work with. If you need work on your pool, these are the guys to call for sure.

I've never written a review before but I have had such a great experience with Blue Coastal pool…read moreCo. I thought other people looking to put in a pool or update there existing pool should see that the Gomes brothers it's worth contacting them for a consultation. We've been using the Gomes brothers for over 12 yrs for opening/closing and pool maintenance it was a no brainer to go with them to update out existing pool and patio. We went over everything we wanted they put a proposal together with us and told them what our budget was. We signed the contract and construction started they where on time professional and honest any questions or concerns they where right there going through the process with us and there workers where awesome. Along the way we added a few things we got a beautiful new pool new patio walk ways stairs to complete our oasis. Thank you Noe,Napo,Filippo Sara T Waltham MA

I can tell you three things about this family owned business,…read more1. They are more interested in doing the right thing for their customers than they are in maximizing their revenues. 2. They are really honest & reliable, 3. They have a very broad base of knowledge in this area, and, on *my* request, have provided me with options for repairs ranging from perfect to acceptable, (depending on how much I was willing to spend.) I actually look forward to having these guys come over to service or repair my pool... This has NOT been the my experience with other pool technicians, in what I have found to be an unusually shady industry. 5 stars (unusual from me) is an easy call in this instance !