On November 2nd, Elite Rooter came to my house following a backup in my kitchen sink. In the initial estimate provided, it was indicated that a secondary sewer inspection and a hydro-jetting procedure were necessary. However, it appears that the hydro-jetting was either executed improperly or not performed at all. The technicians accessed the system through the sink instead of utilizing the clean-out located outside of the residence. This approach was ineffective, particularly due to the nature of hydro-jets, which can reverse the flow of debris. Furthermore, the technicians asserted that a clean-out did not exist, which necessitated their method of access through the sink. However, I subsequently discovered the presence of a clean-out after engaging another plumbing professional to rectify the issues. In the second estimate, it was stated that cutting a hole in the ceiling, replacing a pipe, and conducting a secondary camera inspection were required. The technicians proceeded to cut holes in my ceiling, wall, and beneath the sink without obtaining prior permission for the additional damage to the wall and sink area. Moreover, there was no need to cut into the ceiling or wall, as they were able to access the pipe under the sink. Additionally, no secondary camera inspection was performed. The hole created in the wall was utilized to extract a six-inch segment of pipe, a process for which I did not grant permission. This segment was presented to illustrate the purported poor condition of my pipe. Following this presentation, I was advised that my pipe required "re-lining" and was encouraged to research this process on YouTube. An initial quote of $15,000 was provided for this service. Upon expressing my desire to obtain a second opinion, the price was reduced to $10,000, which I found suspect, as such significant fluctuations in pricing raise concerns of potential price gouging. I experienced pressure to reach an immediate decision but ultimately informed the technicians that I would follow up with them later. I requested to retain the extracted piece of pipe, which I subsequently cleaned out myself. To my surprise, there was no damage to the pipe; it appeared to require only cleaning. Moreover, upon inspecting the area above the cut pipe, I found it to be entirely clear, suggesting that at least some partial clearance had been achieved--indicating no damage to that section of the pipe either. I then consulted another plumbing professional who promptly located the clean-out that had previously been claimed to be nonexistent. This technician performed a hydro-jetting procedure that lasted approximately 90 minutes, including a brief trip to a hardware store for a new plug, successfully resolving the issue at a cost less than one-quarter of what Elite Rooter charged. Another plumber assessed the area where a leak had purportedly occurred and observed no signs of water damage, leading me to question the existence of any leak whatsoever. The only camera inspection I had received was presented at the outset, showcasing the exterior of the pipe before any modifications to my wall were made. I recall this distinctly, as the image was peculiar and depicted what appeared to be a vent that does not exist in my residence. Consequently, I have paid Elite Rooter almost 6 THOUSAND DOLLARS for a partial hydro-jetting service, the replacement of a segment of pipe under my sink, and the cutting of two wholly unnecessary openings in my ceiling and wall, which now requires remediation by another service provider. While I understand that they operate on a commission basis, extensive research and consultations with two additional plumbing experts have led me to believe that I have been taken advantage of due to my gender. I experienced undue pressure to authorize actions that were not warranted, and my children were utilized as a means to instill fear regarding the potential consequences of inaction. Furthermore, the work that was initially promised was not completed. read more

Our kitchen double sink drain plugged up on Saturday morning so I called Elite Rooting for some help. Kaitlyn quoted us $69.00 for cleaning through a "clean out" so I asked to have a tech come out. Elite had a tech named "Andy" here within two hours and right on schedule. Andy was very professional and knowledgeable. He rolled a paper shield across the carpets, wore disposable covers on his boots and cleaned up everything when he was done. We had no cleanout for the sink so he snaked the drain thorough the "P" trap, which would usually add another $75.00 to the bill but Andy helped me out with a military service discount (USMC) so the total bill came out to be $79.00. All worked well and the sinks drain just fine now with no leaking at the pipes. I could not be happier! Elite will be our go to outfit for plumbing issues in the future and thanks again to Andy and the Elite team! read more

We had an emergency at home ( major drain cloging/water damage) troughout the house. Lee Ray, field Supervisor and Jose Rios, technician, quickly assesed the problem and made us feel that we are in good hands. Jose took the time to explain to us the the reason behind the problem, gave us his professional and sincere advise and once we approved we felt he did his best job. Field Supervisor and Jose were also a great source of information in regards to the insurance coverage. They brought cameras and high technology equipment. Thanks Lee and Jose. We will highly recomend this company. Alberto and Haydee Sandoval, Santa Paula, Ca read more

My sink has been clogged for months and began making the whole house smell. My friend and I both work till late such that we never had the time to get it looked at and fixed. We finally contacted Elite Rooter who were able to come during their scheduled time and were able to diagnose the issue as my garbage disposal was no longer working and clogging up the sink. They dislodge the clog, showed me how to manually dislodge it in future cases, gave me a quote for a new disposal and was very helpful and friendly. Definitely would recommend and will be using them again in the future. read more

What a fantastic company it is! Very reasonable price. Elite Rooter went above and beyond my expectations with their outstanding service. When I called to report a stubborn drain clog, Christian responded promptly and resolved the issue efficiently. Throughout the process, he maintained a high level of professionalism and a friendly demeanor, making the entire experience stress-free. I highly recommend Elite Rooter for any plumbing needs! Great job. read more

Elite Rooter truly lives up to its name! When faced with a stubborn drain clog, I called them up and was impressed by how quickly they responded. Christian was not only punctual but also incredibly skilled. He tackled the clog with expertise, leaving our pipes flowing freely again. Super reasonable price.The value of the service provided was unbeatable. Will definitely be relying on them for any future plumbing issues! read more

I've been having issues with my toilet lately not flushing and over flowing. I called Elite set an appointment and they came right on time! I ended up needing a new toilet. They removed the old one and replaced it in a timely manner. The technicians were very knowledgeable and efficient. They left the workspace clean so I was happy! Exceptional job and will continue to use there service! read more

Pedro from Elite Rooter is an exceptional professional! Price was perfect. His expertise and proficiency in drain unclogging are unmatched. He dedicated the time to clarify the issue and the solution in depth, guaranteeing that we were notified at every phase of the process. Thanks to Pedro, our plumbing problems are now resolved. He comes highly recommended! read more

Martin and Jessie provided us with excellent assistance when we encountered a difficult drain blockage. Their teamwork was exceptional, and they worked tirelessly until the job was completed flawlessly. Elite Rooter provided us with a service that was both effective and of excellent value for the quality of work they provided. Absolutely super. A+ job. read more

I cannot express my gratitude enough to Martin from Elite Rooter for his utmost professionalism and exceptional expertise in unclogging our drains. He arrived promptly, identified the issue right away, and resolved it in no time. I highly recommend Martin and the Elite Rooter team for any plumbing requirements you may have! read more

The last thing I want to do on my weekend is deal with a leaky toilet and spending money on a plumber but it had to be done. This place made it painless. They were easy to get a hold of, reasonable prices and got the job done quick without leaving behind a mess. I will be using them again if I ever have any problems. read more

Elite Plumbing and Rooter service is quick responsive and efficient. Tony and Tito came out the same day I called and cleaned out my bathroom drain very quickly and cleaned up after themselves nicely. They were very pleasant to work with and reasonably priced! I would for sure use them again. Thanks guys! read more

Guy driving the Elite Rooter Truck barreled through a side street and cut me off on Wooley drive and Harbor, almost hitting my SUV. Must have been in a big hurry. If they do this to the public imagine the shortcuts they must do for plumbing repairs. Hard pass on an inconsiderate jack. read more

I was freaking out when my faucet handle broke off in the shower. Elite Rooter came to my rescue they were able to replace my fixture with a new one. I defiantly know who I will call the next time I need help. Quick and easy and I must say very clean. Thank you guys for all you did. read more

Owning multiple homes in the area I was told not wise them but I didn't listen! Pompous ignorant owner, bp, office and technicians a waste of money!! They screwed people and change names!! I heard they were Mr Rooter before which could explain everything read more

This company totally ripped me off and they owe me money. I posted a bad review and they jumped on right away, saying they would take care of it and of course I never heard from anybody. I strongly recommend not using this company. read more

I received great service from Christian and Junior. They were very professional and fixed my clogged toilet pretty fast. Snaking is all it took and my toilet was up and running! read more

Andy Pineda is not only an amazing g plumber but an amazing person. Very Knowledgeable, caring and friendly. Would definitely Elite Rooter again. read more

Junior and Christian were GREAT ! They kept me in the loop each step of the way and we're very professional, highly recommend Elite Rooter!