Jr Villalobos and Louis came out and did a step by step explanation with the camera as to what…read moreneeded to be done. Yes, I'm big on visuals. I'm a very skeptical person, especially reading reviews. Thankfully, I had a great experience with JR and Louis. They came in, walked me and my husband through everything that needed to be done and performed the job. Tested the work done at the end to confirm all was secured and cleared, covered the pipes, did a great patchwork and cleaned up very well. I would highly recommend to ask for Jr. He is very experienced, knowledgeable and skilled in this field. Very impressed.

12/14/25 Plumbing…read moreFraud 1) Team of fraudsters Dry Out Medics (JJ&S billing party) - Fernando Fernandiz and supervisor 7618 Woodman Ave #7 Panama City, CA 91402 Cell 323-492-0691 Office 1-888-Dry -Max 2) Keith Shannon and Patrick Patel (CEO Good Leap) - Elite Rooter Service@eliterooter.com 657-819-7201 1034343(Contractor) 3000 Bunsen Ave, #A Ventura, CA 93003 3)Air Technologies Inc - Insurance company USAA has all the address and phone number for . 4) Good Leap - Financing company used by Keith Shannon - Patrick Patel (Keith's financier agent and CEO of Elite Rooter) set up the fraudulent loan with Good Leap. Also Dallas Holms ( Client Support manager) Pushing for payment and Frankie harassing my wife on a daily basis. 8781 Sierra College Blvd Roseville, CA 95661 GoodLeap Phone: 1-877-290-9991 On 11/8/25 we had a shower drain problem. My wife searched for a plumbing company in Google and found Elite Rooter. Ketih Shannon came with his Elite Rooter truck to the house and when I got home he was in the front yard with a camera showing a broken pipe. He showed me the broken pipe and then insurance company was brought up. I told him that we had USAA insurance and he took out his cell phone and showed me all the plumbing projects where USAA insurance is involved. After this we came in to the house and he then he told us do not worry I will take care of all the insurance issues. In order to start the project we need to paid up front before we start the work. He told us that the work will be $18, 757.00. We thought this was the total cost of fixing the bathroom. He said plumbing companies will go out of business if they were not paid upfront, because insurance took too long and we can pay the loan off with the insurance money. He contacted Good Leap and spoke with Patrick Patel who set up the home improvement project loan. While setting up the Good Leap loan Dry Out medics reps Fernando and his supervisor suddenly were at my table. They assisted us also in setting up the loan. Elite plumbing came out and replaced the sewer pipe under the house. Hooked it from the bathroom to the washroom while leaving large damage that needed to be repaired. After the plumbing was done by Elite Rooter. Air Technologies came in and found asbestos in the bathroom. They charged the insurance company around $1500.00 per test. Dry Out Medics (JJ& S another name) came in and performed demolition on the bathroom. Stripped the bathroom to the studs and concrete floor. In the process they shattered a $1000 Kohler shower door and cracked the vanity and broke the back splash which cost over $1000. When they did the asbestos test we had to sign a waiver in the initial test for them to perform the asbestos test, but later after signing the first waiver document to test I noticed at the bottom of the form it said if they break any fixtures of items on accident or negligence they are not responsible. All Air Technologies do is run a wand to test. Dry out Medics (JJ &s) did report the broken shower door glass which they claimed just shattered, but they had to really force it out of the sliding guides it was attached to break it called negligence. Jerking the vanity off the wall without properly undoing the sealer on the sides was negligent. THEY BOTH ARE IN CAHOOTS BECAUSE WHY SIGNING THE AIR TECHNOLOGIES FORM TO PERFORM AN ASBESTOS INSPECTION ALSO COVER DRY OUT MEDICS (JJ&S) DAMAGES. Dry Out Medics (JJ&S) are refusing to pay me for the damaged fixture which is over $2000. They billed USAA Insurance around $6,500 for the demolition of the bathroom and are pressuring them with a short payment deadline. Goodleap is calling me my wife repeatedly about repayment for the $18,757.00 which the credit terms is 0 percent for 15 months. Why are they harassing her for the money. She can not sleep at night at time due the harassment. They are all players in a network of the same fraud. Presently I am holding off the Air Technology final asbestos testing to stop them USAA from paying Dry Out Medics (JJ&S) the $6500. And the $1500 USAA will have to pay Air Technology. They are all out to bleed the insurance company and defrauded me in the process for the $18,757.00. I have documents to prove all the facts that I stated in the fraud memo. IN TOTAL I LOST AROUND $25000.00

I received continuous updates regarding my appointment, via text and email, I so appreciated this…read morefeature. Jonathan was the technician who helped me today. He was very polite and really listened. He is such a well-rounded individual, he walked me through all the issues and helped come up with a game plan. I appreciated that Jonathan was very knowledgeable and really engaged in the conversation, not just trying to sell something. I was also pleasantly surprised and happy that your company comes out on the weekend and does not charge extra. Being a first-time customer, there was a 10 percent discount that really helped. On their website, there are other coupons, such as military, etc. Every bit helps. One thing that I noticed which I don't ever remember seeing before was Jonathan had foot coverings on when he came inside. He removed them as he stepped outside to do a check. I thought wow, how thoughtful is this. This was so nice to see. I told him he looked like a surgeon! I would definitely recommend this company and have given several referrals to friends and neighbors, which is also a perk, as you get discounts for referrals. The VIP membership plan is great, this company is invested in maintenance, not just making a sale and sending you on your way to fend for yourself. They will come out twice a year for regular maintenance, which really is such a great feature as well as emergency situations. It's so comforting to have this type of support. Unfortunately, I had paid 7k for a complete re-pipe 5 years ago and the company did a poor job. They took the easiest path for them, which resulted in me having to now pay to have the job corrected. But going forward I know that I will be supported and not subject to surprising large bills. Team Rooter gives you a video of their findings and work, which really cements their level of integrity. Team Rooter is invested in present and future maintenance of your plumbing needs. I honestly would give them a ten-star rating if it was possible. The peace of mind is so worth it. The staff are all very nice and professional, courteous, I recommend this company. I highly recommend this company.

Ask for Geovanni Penate…read more This is our second time working with Team Rooter Venture Inc in the Ventura , CA area.     In 2024, we thoroughly researched and contacted multiple plumbers in the area.  This company was able to schedule service right away (even on the weekend).  They work 24/7 and can show up afterhours and holidays.  They also send confirmation texts for appointments, surveys, etc. and emails for invoice and home inspections should you choose.  Team Rooter had the best pricing for our clogged kitchen sink.  We were so pleased with the work they did that we called Team Rooter again in 2026 for a different plumbing problem.  I liked that they had complete records of the last time they were out.  *FYI, after the plumbing work is complete, they send out a report with a description of the scope of work done.   This month, Geovanni was assigned to us and he is the best  - professional, courteous, knowledgeable, and more than capable. He is the type of plumber I would feel safe referring to my grandmother if she had a plumbing issue.  Professional - I appreciated that Geovanni would call and give a 30 minutes heads up before he arrived and he's pretty punctual.  (Can't stand when other vendors or deliveries would give you a 4 hour window so you're stuck just waiting.)  He brought his tools and laptop to visually show up pricing breakdown and clearly explained our options. I want to know what we will be spending upfront. Courteous - Geovanni is so polite and well spoken.  He acknowledged my children and always wore shoe covers inside the house. He is meticulous and he would put things back if he moved them out of his way.  Some areas of our house were cleaner after he left than before he got there.  Knowledgeable - Geovanni also answered all of our questions (and I had a bunch in the 5 days he was at our house).  He explained in a way we understood. If there was something he didn't know, he would figure it out.  And this is how we met Israel, who also works with Team Rooter.  I think it's great that the Simi Valley office works together to get the job done.  I felt very confident that our plumbing would be in order at a reasonable price by the time they left us. *We also got to meet the Jetter operator and Steven (manager I believe) from Team Rooter. Workmanship - Geovanni worked quickly and efficiently.  The plastic and copper pipes he redid look way better than they did before... instead of multiple right angles, he angled them to flow better and reduce a collection of water (which started our problem in the first place).  He also performed some drywall repair after replacing the pipes, and we were very impressed by his drywall work (he took the time to really match the existing walls on multiple floors in our house).  I am just thankful he was able to fix all of our water issues.         If we have problems in the future, I would def call Team Rooter again.  Would recommend to all of our friends and family. I believe they have offices to cover from Santa Barbara to San Diego.

Thrilled with the service we received from Victor and John. We had several plumbing issues that…read moreneeded attention, including replacing a shower head, reinforcing a floating sink and re-caulking it, and clearing a couple of slow drains. Victor provided a quote before starting the work, which we really appreciated. From the initial communication with Damien to Victor and John arriving exactly on time, everything was handled with professionalism and expertise. The entire experience was smooth and stress-free. I highly recommend Best in the West Plumbing!

Technicians were professional, efficient, respectful of my home and my needs. Met timeframes that…read morebest worked for me. Explained what they would do and approximate time needed to do the job. Very pleased. Cost was appropriate for the time needed. A smaller company, local and I really think we should support their business.

I had a great experience working with Eric. He came out to inspect my old cast iron pipes and…read morereally took the time to understand the situation. He ran a camera through the lines, walked the property with me, and explained everything clearly in layman's terms. He also laid out my options based on my long-term plans for the property, without any scare tactics or pressure to rush into work. Eric strikes me as a business owner who genuinely values honesty and integrity. He clearly has plenty of work and doesn't try to create problems that aren't there. I haven't decided yet whether I'm moving forward with the work yet, but if I do, I won't hesitate to work with him.

OK. I live in one of those older Westside homes. Like many of these homes the original sewer line…read morefrom the street to my home was failing (don't ask). The city considers this repair a homeowner responsibility (after getting a city permit). The street must be opened up to access the main drain. At the same time my across-the-street neighbors hookup also failed. Eric was able to coordinate and obtain one permit and do both jobs opening up the street just once. They were prompt, efficient, skilled and NEAT. This was a huge job and they have my gratitude for their work ethic. Many of the homes here were built around the same time and will be encountering the same problem. I suggest you skip the rest and just call the PROs!!! Thank you Eric and crew

I called Sinks to Sewers in need of a sewer lateral inspection. Ben was prompt to return my call…read moreand schedule an inspection two days out. He was transparent in his pricing and offered competitive pricing. The day of the inspection, he was early to the site and started before our arrival. Ben is a man of diligence and values the quality and integrity of his inspection process. We are extremely grateful for Ben's expertise and his willingness to communicate with our agent. He helped us avoid a serious plumbing catastrophe that was way beyond our budget as first time home buyers. Sinks to Sewers went above and beyond and earns 10/10 stars in our book! Thank you Ben!!!

I discovered Ben and Sinks to Sewers a little over a year ago when a client needed a sewer line…read moreinspection on a home purchase. Prompt, thorough, clear communication, great value and honest! So I hired him again for a listing I had in Ventura. Same great, personable service. He did all the paperwork for the city and my client was able to pay at close of escrow, which helped my client a LOT, as this was a trust sale and was short on funds. I highly recommend Ben for your inspections and hydro jetting needs. Next tie I need my roots blasted, I'm calling Ben.

Great service installing a new tankless water heater in my home. Both Scott and Silver…read moreGave great service with a smile.

Fast, honest and fair. They really made sure I was taken care of before I had to leave town. We…read morewanted to be sure I did not have a slow leak that could get way worse in my wall. Scott and Silver spent extra time, they were trying to figure out why my wall was wet without a clear cut source and without tearing it up. They figured it out and did find a leak from my toilet but the clincher is they discovered the one that was damaging my wall is from a bad roof . They were honest, competent and extremely fair. Scott and Silver are the best guys you can ever meet. Plus they are really likable people. If you want honest and fair no one is better. I am highly impressed and will use them again.

Very prompt backflow testing and filing of report with the city. Will use again for this annual…read moretesting requirement.

I just had a backflow test done, and Celso was amazing! Very responsive and he was available…read moreimmediately! I have been using another company for the last 17 years, and they missed their appointment and will not answer their phone, so they are out and C&M is in!!! Thank you so much! Lindsey Y.

So grateful that we've had Jerry's help and used Pro Solutions twice now for our plumbing needs…read more Both times were A+ experiences and I'll be continuing to use them for all of my plumbing tasks as they come up. A few years ago I used Pro Solutions and Jerry came out for a water pressure issue that impacted our sinks and shower. Jerry was thoughtful and a good communicator on the issue. He fixed the issue immediately and that experience stuck with us. Fast forward to this week, we used them again. Thankfully, no emergencies but I had one toilet needing a tweak and needed hardware changed in one of my bathrooms for the shower and sink that was long overdue. Even though my request wasn't an emergency, Jerry offered to come out within hours of my request to fix everything and was communicative even late into the night (when my toilet started acting up so I frantically messaged them) talk about stellar availability and service. Next day I had Jerry at my door, he was punctual, professional and did a great job of explaining everything so that I could understand what needed to be done, the pricing, and options for the replacement pieces. It was all a seamless and easy process. Jerry was also quick and efficient which was another bonus. What gives this company extra brownie points in my books though is their honesty...To elaborate, I had partially fixed the issue with my toilet before Jerry came but there was still something slightly off about the water levels... after telling Jerry he was able to tweak the part that I didn't know how to fix and literally in seconds, he had the issue resolved. Given what a quick fix it was and that he was already out to help with other plumbing issues, he didn't charge me for the toilet fix. Little things like that go a long way because any other plumber would've likely charged me just for even touching it/assessing it. That shows me that they care about their long-term business and customers, so they aren't out to make a quick buck. Honest, hardworking people are the kind of businesses I'll always go back to for repairs and projects. Two separate experiences and I was a happy customer both times. I'd highly recommend using pro solutions, plumbing and rooter for your house repair needs. Thanks Jerry and Team!

Jerry and his crew were amazing! Jerry is very knowledgeable and diagnosed the issue immediately…read more They worked patiently to get all the roots out from my drainage pipes. They were very meticulous as well. Thank you very much Jerry for helping us!