The front office staff doesn't call back when they say they will. My medication needed a prior…read moreauthorization, it was for for a refill last Wednesday. I called on Friday to see what was going on with the prior authorization, I was told that the med techs take care of it now. So they would be working on it, I said that if I didn't have my medication I would be going through withdrawal over the weekend so what should I do about that. Tina said I'll talk to the med techs and make sure they're on it. I never received a call back. It was a very tough weekend. I called back on Monday, spoke to Tina again. I told her I wanted to speak with Janelle, she asked me what was going on. I explained it to her. She told me that she would get to the bottom of it, I never received a call back. I called again on Tuesday, spoke to Tina again. She told me that all prior authorizations had been sent in and that mine was sent in. I asked her what day it was sent in and she couldn't give me the answer. She said that she would check with the pharmacy to see what was going on. When she told me she would call me back I let her know that she told me that on Friday and on Monday and didn't call me back. Her tone changed and she told me that they were not responsible for how long it took my insurance company to approve a prior authorization. But she told me to be patient. After the phone call I called my insurance company they let me know that they never received any prior authorization from the office, so I asked if they could send one in urgent, and they did just that for me. I called the office back and let Tina know that I called in for an urgent prior authorization. Tina called me back a half an hour later to let me know that she spoke with the pharmacist and that the medication would be filled today and that it did not need a prior authorization! I checked with the insurance company and they approved the prior authorization 13 minutes after I had asked for it, that's why the pharmacy was filling it. I asked Tina to have Janelle call me, that still hasn't happened. The office closes in 20 minutes. I appreciate the treatment from the doctors I absolutely do not appreciate being treated the way I was by Tina in regards to the prior authorization. There's no reason it should take three phone calls and an extra 4 days without medication to get a prior approval. I was able to get it in 13 minutes. All that needed to be done was a phone call from the office, but I kept getting the runaround. Tina told me they were not in the business of giving people to run around and that I should be patient.

Wow I read some of the reviews and I am not sure they are going to the same office that I go to…read moreregularly. I am almost 80 and in a lot of pain from terrible arthritis all over especially in the spine...spinal stenosis, scoliosis, a ruptured disc and have had 2 knee replacements...I have gone from a wheel chair to a walker to a cane and sometimes I don't use the cane. One should notice that this practice is always busy...the girls in the front office are busy...BECAUSE the office is busy...They are professional and polite and do the best they can. I'm sure everyone has a bad day...including the girls in the office and the patient....and the doctors. Patients need to remember that everyone has a perspective of what is happening on any particular day. I am very aware of customer service as I worked way over 30 years working with people on their worst day. Make a list, so you will remember everything if necessary. Be polite. Take a breath. We all have times we have had to wait for anything...in all places. I have never waited beyond reason, and if I have waited at all...I have been told so sorry. Customers need to remember that when reading reviews or evaluations....the truth lies somewhere in the middle or higher. Lastly, we all have our perspectives on customer service...when you are feeling frustrated...stop and try to put yourself in their position and trying to help. Go back and sit down and take a breath....try to be understanding. This is usually not a good day for those of us in pain...so we may be a bit cranky...lol Bless you. Louise Barbara Condrey...

I went into VCSST able to walk about 100 feet at at time. I had previously been walking up to five…read moremiles a day. After two and a half months of physical therapy I am now back to walking 3 miles and doing multiple exercises. My Therapist Dr. Kelley was excellent along with the exercise physiologists Gabby, Gabrielle and Adrienne. The office staff was always pleasant when arriving and leaving after therapy. I can't recommend VCSST highly enough!

I had a great experience with this practice. Professional while still personable and everyone…read morecontributed to the overall vibe of the place. My injury was a thing of the past in a matter of time. I highly recommend them.

I haven't had my appointment yet, so this review is only about the process of setting one up--and…read morehonestly, it hasn't been good. After another doctor recommended I see a spine intervention specialist, I found this practice online and gave them a call. I reached an answering machine and left a message asking how long it usually takes to schedule. I never heard back. More than a week later, I finally did get a call, but not because of my message. No, the only reason they called was because my other doctor had forwarded a referral. The one positive? Unlike most Richmond-area doctors, the wait time between scheduling and the actual appointment isn't three months long. That's something. I'll update this review after my visit. But for now, if you value a smooth front-end experience, this probably isn't the place.

Incredibly difficult to contact (text only, and no response most of the time), they have been sent…read moremultiple referrals over the last couple years and stated they have not recieved them (from 3 different providers), and although being listed on the Anthem Healthkeeper's Plus "find care" portal they refuse Anthem patients (which is against the agreement with Anthem). Being the only pain management I can see in the area, and breaching contract to refuse Medicaid patients is horribly disappointing and unacceptable. I am severely disabled and in cronic pain due to lupus, fibromyalgia, rheumatoid arthritis, and more... and for YEARS they have been yanking me around until they finally just flat out illegally refused me service. This means there is no pain managment care in the area I can go to, when am literally crippled BY extreme pain. This is not only unethical, but inhumane and cruel.

Pain management? Good if all you want is drugs, but be prepared to have them taken away without…read morenotice or tapering. Doing an ablation with this guy who forgets to turn on the rf and then says the pain is in your head. Nope, find another doc who is ethical and not incompetent.

I was supposed to have a procedure at this office. After multiple shots to explore and confirm the…read morelocation of the pain, the procedure (RFA) was scheduled. The office and Dr. Davis screwed up one appointment after another. The first was a scheduling error and the second was an expired Prior Authorization - both the fault of the office. The third attempt was the worst. The doctor only had a 15 minute time slot scheduled and that, apparently, wasn't enough time. I made that appointment in person and specifically stated it was for the RFA. I MISSED 3 DAYS OF WORK AND PAID HUNDREDS OF DOLLARS IN CO-PAYS AND NEVER GOT TREATED! Dr. Davis blamed me and was rude and indignant. He never apologized for all the errors he and his office had made. Even worse, I've tried to reach his supervisors and they are so well insulated and protected I have not been successful - YET. The treatment I received by Dr. Davis was not in line with the values (People, Patients, Self) of the organization for which he works.

Dr. Hadfield is spectacular! My experience getting rotator cuff surgery was amazing. He made sure…read moremy pain was managed, has wonderful bedside manner and very competent. My physical therapist said that I stayed ahead of where my progress should have been the entire time. I owe it to Dr. Hadfield! He would be my surgeon in the event I ever need more surgery. I wish I could rate him with 10 stars! Nancy Johnson

I don't understand how this man still has a license to practice medicine after flagrantly violating…read moreour patient practitioner trust. He tried to tell me I had bone Spurs in my right shoulder after paying $900 for the MRI he ordered, he recommended surgery and was ready to schedule. Thank Almighty God I got a second and third opinion who confirmed my worst nightmares. He was just trying to operate to probably pay for his next vacation as we know surgeries are what pay the most. Go to Dr. Shannon Wolfe. He's a straight shooter and an elite practitioner of the utmost integrity.

Dr Hanger and Taylor got me back to feeling great in no time! So grateful for everything! They…read moreare great at what they do and they are also great people! You will not be disappointed! Thank you both so very much!!!!

I went in with terrible pain in my quad, hip and lower back. After three visits I was able to move…read morearound with virtually no pain. Airrosti was my 1st choice when I was seeking therapy. Although this was my first time meeting Dr. Hanger and Taylor I felt as if I knew them for a long while. It's a very relaxing atmosphere and they were really easy to talk to. Make them your first choice and I promise you won't need to go anywhere else. I am so very appreciative of Airrosti.

Dr.Mc provided great care for my foot and ankle. Treated my fracture Achilles, bone spurs…read more Recommended for great foot care. Staff was very professional

From the owner: Dr. McMahon has knowledge concerning all aspects of podiatric care with specialized training in…read morediabetic foot care, fungal nail treatments, heel pain relief, treating sports injuries of the foot and ankle, and relieving joint pain causes by arthritis.

The communication on this office is horrible. Doctors don't look at your chart. Phone hold times…read moreare very long. Doctor care Is okay, nothing special. I received a request for a google review before I ever received a call to see how I was doing after experiencing a traumatic miscarriage. Some nurses are better than others.

They didn't take my concern for spotting during pregnancy seriously and just shooed me away. I…read morecalled on a Monday and wasn't able to get blood work done for a hcG level test on Thursday due to the holidays. Sure enough my hcG level of 208 from Tuesday (when I did LabCorp ondemand) went all the way down to a 48, so more than likely I am suffering a miscarriage. If only they let me get blood work done when I called at first, they would've caught the potential miscarriage early...

Re-engaging my PT program after a fall and fractured femur last January. Staff is very friendly…read moreand VERY professional. They know what they're doing and I'm really happy I selected Sheltering Arms!

The staff is kind, considerate and easy to work with. The therapists are outstanding! Lori Blair,…read morein particular, is the number one choice for those suffering from Bell's palsy.