Absolutely awful experience - avoid at all costs!
I don't usually leave reviews, but this place deserves a warning label. I wouldn't even give this place 1 star but I'm forced to in order to write this review. Management by Kyal and Jeff is absolutely horrible. Do not give them your money or time, there's much better places to stay in the area.
Do not give them your credit card information - as they will likely steal your hard earned money from you, even though the day prior to taking a large amount of money out of your bank account, Jeff was riding around on his golf cart, all smiles, and pretending to be friendly!! Two faced people.
They love to "double dip" and incorrectly charge someone for additional months rent, and then post the cabin availability open for that same month, hoping to collect more money!!! (And updated the listing including all of the new amenities like a "dedicated workspace" that was so nicely provided not by Jeff nor Kyal, but had to be left at the cabin because someone cannot fly home with a desk. Also, it's a fold out table in the middle of the living room under the tv, but sure we can call it a "dedicated workspace") Sneaky and shady people. Oh and don't try to get answers of anyone, they will just respond with "I'm out of office for the day" and meet you with passive aggressive comments and false statements regarding their "leniency" that they are oh so gracious to give out, and that "they could be far more strict" what does that mean? Stealing more money from your customers? Not a good business move in my opinion. Sounds a bit threatening.
OH!!! I almost forgot. When questioned about the situation, jeff or Kyal, went into the customer portal and changed dates on their end, manipulating the situation to justify the additional charges (Lease was agreed and paid to the end of April, we have screenshots and proof that they went into the portal and changed the dates to the end of August after being questioned on further charges but claim it updates in real time... probably real time from when THEY decide to change it) screenshots show real time too :) These guys are a complete joke. DO NOT rent a cabin, RV space, or anything from Elk Run or any other business associated with these two, Jeff and Kyal. They are manipulative cowards.
If you do decide to rent from these people, have fun with the clogged sinks, clogged toilets, cold rooms where the plug in heaters do not work, terrible wifi signals, random power and water outages, and smell of sewage :) happy camping!! read more