Overall, we are satisfied with our master bath remodel done by KML Remodeling, but it took twice as…read morelong as it should have because of incorrect materials delivered and inadequate project management. We had to make concessions on things that were wrongly ordered and there were a few plumbing mistakes which required rework, causing the project to take twice as long as it should have. The carpentry work was exceptional, though, with attention to detail and solid workmanship, resulting in an overall successful project. But, the general supervision and communication from the project manager were dreadful and caused a very stressful experience. As other reviewers have said, messages were rarely responded to and it required me to frequently follow up just to know what was going on with the project, and who and when someone was coming. When the project manager did show up on site, which was rare, he just walked in and went straight to the subcontractor, without barely a hello to us. It's really a shame because a well done job should not be so exhausting and frustrating for the customer. As long as they use the same carpenter, I would recommend them, but I suggest making it very clear at contract signing what you expect and lay out clear rules of engagement and communication expectations. I'm updating my review rating from a 3 to a 4 because the owner, Karen, sincerely listened to our concerns and we feel that she will make the necessary adjustments so that future customers have a more pleasant experience. As previously noted, the workmanship of the main construction components are top notch and had the project manager not made the job so painful, we wouldn't hesitate to use them again.

My "three week" project to install a sink, vanity and new cabinet door turned into a three and a…read morehalf month project! I do not recommend this company. Their lack of communications is unbelievable! Messages are NEVER returned in a timely manner, sometimes never returned! They messed up my walls, which thankfully I had more product so I could fix them. They broke the trim on my door and pushed it together and left it like that, so the wood is cracked! Who does that and just leaves it? The first time they installed the doors, they put them into the door jamb, so you could not open the doors all of the way! It took four days to install a vanity, a vanity top and change two cabinet doors. I have a six car driveway, they parked on the edge of driveway and put ruts in my yard! Save yourself some heartache and frustration and stay away from this company.

I give it two stars because I have heard they've gotten better after making some changes in…read moreadministration but I cannot tell you how bad my experience was with them. I was brand new in business and perhaps a little vulnerable (at least seemingly vulnerable and ignorant). I felt taken advantage of, Kevin S. was unfair, dishonest and actually referred to me as young man condescendingly. Their quote ended up more than twice that of the people I went with and when I decided not to go with them, they sent me a bill for a few thousand dollars for "work done during the quoting process" though I never agreed to it. They threatened to sue me when I told them I wasn't going to pay. Again, I've heard they've gotten better since 2006 but I would highly recommend doing research before contracting with Brase. They did come highly recommended from a friend who worked with them before. It is a possibility that this was an isolated disaster based on the people I worked with in 2006. I just know I use my experience with Brase as an example of what can go wrong when you're starting up a business; I lecture a class 3x/yr about starting a business. I don't mention names for fairness.

From the owner: Don't hesitate to call Brase Construction Services, Inc. in Troy, IL. We are committed to your…read moresatisfaction. Call us today.

great customer service and prices. I really enjoyed working with them through the entire process.read more

From the owner: Signature Flooring and Interiors offer customers the opportunity to put their vision into reality…read more Making your house your home

Very professional of all workers on the job. Removed two layers of shingles and old chimney on…read moreroof with damage repairs to old wood. Complete clean up. Job completed in one day. Very nice touches to flashing around dormers. Recommended very highly.

From the owner: At Hancock Construction, we take pride in completing any job with expert precision and quality…read morematerials. Our motto is to always get the job done right the first time. No matter what residential or light commercial remodeling job you're looking to have completed, we are here for you! Call (618) 979-3372 to get your free estimate today!

The man seemed to be inebriated maybe something else as well not exactly sure. At first he seems…read morelike he knows alot of what he does. Once you give him the job you yourself start to see the difference in his whole demeanor how he talks, his actions . I'll give him that he talks a big game, when it comes down to the job he's asinine,you can clearly tell he literally knows nothing about anything. I feel he just YouTube's everything and if that's the case why pay someone else to do that. when I can Do the same thing myself .. so much more cheaper at that.

How did custom work for me that was first-rate craftsmanship. He went out of his way to ensure the…read morebest quality parts were used and that the job was on time and on budget. Highly recommended!

This is a novel, but a home is a huge investment so please take the time to read. Don't just…read morelisten to this...go to subdivisions and talk to people who live there and have homes by him and have been in them long enough to have dealt with issues and see if they have been resolved and how long it's take. This is just my opinion....If you have the opportunity to deal with Kevin Long, my advice is to find someone else to buy or build your home with. While he did not build my home (that man has passed away) kevin/ knock out is now supposed to take over the warranty work for my home. I have had numerous dealings with him...first for warranty paint work. That was a disaster as the guys that came spent most of the day smoking, tracking paint all over my very expensive hardware flooring, and in general being lazy. They had several entire walls to repaint and, as it turns out did not remove light covers so painted walls with a roller AROUND the light covers and now I have one inch differences in paint colors of new and old paint. I have several other issues that were supposed to be addressed that day (May 2018) and here it is April 2019 and I have sent him probably 50 emails/texts in the meantime and my issues are still not fixed. He has also built and entire house next door to me and has started a house across the street from me. Yet he continued to tell me "give me more time"..."I just need 2 more weeks" every time I write him to inquire when he can do them. When finishing up the house next door, his minion ran into my $6000 fence, even though they had been told over and over again that no one is to be on my property without my permission (this is due to several contractor and subdivision issues). Yet I happen to be home for lunch and see this! keeping in mind, I have a pie shaped lot, being much bigger in the back. My back yard extends approximately 10 feet on the other side of my fence, so NO reason the bobcat should have been even close to my fence. The extremely unprofessional email screenshot I have attached is his response to my threat of a lawsuit because he failed to show up with a check for the contractor I hired to fix the fence. I venture to guess that him, being a contractor himself, would take issue with someone not paying him the day of a job, especially if he did not know the person. The moral of the story is run fast and far because I have been promised so many things by this guy, (again, full disclosure he did not build my house but he has an agreement with the developer to do the warranty work on these certain homes and clearly that is not being done). He is such a salesman and tells you what you want to hear and then never follows though with the promises he makes. He also makes promises he knows he has no authority to make and can not deliver on just to get you out of his hair for the time being. Not to mention the way he talks about the subdivision owners....yet they are the ones who got him in the subdivision and gave him all the business and these are only SOME of my issues!!!