I took a very expensive gown in to be altered at this location, and had the worst experience. I was looking to get the hem raised, as well as the sides taken in. She marked the hem, it was a good length, but refused to take in the sides, but said she would add larger cups to the top. One week later i came in to pick up my dress, and was horrified to see it. It was significantly too short, and she did not alter the cups on the top. So now i have a dress that is too short, with the top being so large it is falling down. (I could fit my fist in the side of my dress, it was very obviously too large. I ask her to take in the sides, and she tells me no because i am too fat, the issue is that i have too small of boobs, and taking it in will not help anything and only make me look fatter. I tell her she hemmed it to short, and she immediately gets very defensive and angry towards me. She says no she has it at the right length and what she did is correct, despite me, the person paying for it, saying otherwise. She proceeded to pull the top of the dress down exposing my breast, thankfully no one else was in the room at the time, but had there have been it would have been humiliating. The area where she pins and measures is the first thing you see when you walk in, so it would have been very plausible for someone to have walked in at that time and i would have been exposed to them. On top of that she was trying to pull the dress down to cover for the fact that she did ruin the bottom hem and it was in fact too short. i pulled the dress up and told her, this is where the top is supposed to sit, and with it sitting here, where it is meant to be the dress is obviously too short. She again got quite aggressive towards me, and said i was too fat for this dress, and she did a good job, it was my own issue for being too fat with small boobs, there was nothing she could do in order to make me look better. (i am between a size 2 & 4 for reference). Feeling terrible, and absolutely defeated i left, without her giving a refund after i asked, because in her opinion she was in the right, even though the work i paid to be done was never actually done. She covers her behind also, by not giving you your receipt or a copy of the work order. In the mean time i took the dress to another tailor in order to hopefully get the hem fixed, and get the sides taken in. They said the sides absolutely needed to be taken in, and agreed with me that she had ruined the hem. They suggested for me to go back and try to get a refund for the poor workmanship of the alteration. Which i did. I spent 30 minutes being harassed and yelled at for this. Again she said she was right and i was too fat for this dress and that is why it was too short, and that it was of the fault of me, not her. She changed her story numerous times while i tried to talk to her while she yelled at me. In the end she refused the refund and i said i will be sure to take this matter to social media, so this does not happen to anyone else, and she said yes do it. I said i would contact the BBB and she said yes do it they can't do anything. So here i am, desperately trying to resolve this issue, and all i have received from this woman is vile treatment, body shaming me, yelling at me, harassing me, and in the end providing a disgusting customer experience. read more