Very poor customer service. I called to reschedule and told them I could take any other time -- I…read morewasn't cancelling at all. Their policy is a same-day cancellation fee, and nothing was ever said about reschedules, but they refused to move my appointment and charged me the fee regardless. The staff member was rude throughout and hung up on me mid-conversation. Charging a cancellation fee to someone who is actively trying to rebook is not a policy, it's just a penalty.

Dr Bird and the team there are really good to work with…read more We have been going there for over 15 years for our yearly eye exam. Have bought some really cool glasses there from time to time. Though like most quality retail optometrist, the frames are a bit expensive, but the glass they use has been outstanding and they have been really good at making glasses for me that are for a specific purpose and focus range. Last progressive lenses were really nice compared to some of the more budget shops out there. Well worth it.

I've been consistently impressed with Pacific EyeCare. The doctors are incredibly smart,…read moreknowledgeable, and highly skilled. They take the time to provide excellent care, and you can tell you're in the hands of experienced professionals. Yes, they're busy, and you may have to wait occasionally, but that's often the case when you're seeing some of the best. For me, it's absolutely worth it. I'd much rather wait a little longer for exceptional care than be rushed through an appointment. If you need eye care or surgery, I wouldn't hesitate to recommend Pacific EyeCare. They have some of the best surgeons around, and you can feel confident that you're in excellent hands.

Always professional service . Never had a pair of glasses that disappointed me . Only thing is that…read morethe crames are very expensive. However they do have longevity.

I almost didn't bother looking at the optical shop attached to my ophthalmologist's office--those…read moreplaces never have any interesting glasses, do they? Wrong! OptimEyes has a great selection of good-looking frames. Shawn has excellent taste--she's a big help with picking out the best ones for you. She also knows how to get you glasses that will do their job and correct your vision. I had been trying to wear bifocals for years, but they'd just never worked for me--I couldn't read or do close-up work with them. Shawn figured out that I needed a stronger correction in the reading part of the lenses than what it said on my prescription. That worked--I finally have glasses that let me see properly! Sure, you'll spend less at the chain optical shop at the mall--but the quality of their glasses (both the frames, and the lenses) is nowhere near as good as what you can get from OptimEyes.

This is a GREAT place to get glasses or contacts. A well-educated staff will help you weigh all…read moreoptions before making a choice. Their comfortable, sun-filled space has an extraordinary selection of glasses frames at many prices. Very professional, cordial, and well-informed, you will be impressed with the staff. You will trust their advice in choosing what's right for you. Even after you receive your glasses, they will continue to work with you to ensure you are comfortable and satisfied.

Wow, cannot recommend. Still in parking lot to leave this review. Maybe it was my age, or that I'm…read morehearing impaired that made her feel it was ok to treat me unprofessionally. Maybe because it wasn't my first pair of glasses or that I had some optical experience. I said hi, I'd like to look at some frames and maybe get some opinions. All she wanted was to get my info first. She didn't ever offer up her name either. If she had been at all helpful or professional she could have earned my business. Prices for the 3 I chose were reasonable but I had questions and received cryptic or incomplete answers. She was really difficult I just said quietly "it seems we're not clicking, I'll think about, thanks" and as I left she gave me the "have a nice day" with that underlying rudeness that all of we older people have experienced. The kind of rudeness that results from when a customer sees your glaring inadequacies. in my case it was poor customer service skills. I think she was the assistant manager so the problem is undoubtedly could systemic. My insurance more than covered the frames and lenses I chose. I wanted sunglasses too. Ashley, if you're proud of our interaction then shame on you. You really shouldn't be. And when asked by your superiors about this review don't lie and say I was loud, rude or in any way that justified your behavior. They have my number. Remember? You insisted on it before you would help initially. The one star is for the decent building, and that only.

I had an appointment here today and was very pleasantly surprised at how easy it was. This was my…read morefirst eye exam ever and the people here did a nice job of explaining stuff to me so I'm happy!

So I had an appointment on 8/31/2026 for new glasses and possibly contacts.the appointment took two…read morehours but that's ok (kind of).at the end I sat down with a young lady who talked really fast.then said it will be 412.00 and your frames will be in, in a week the same time your temp contacts arrive.1 1/2 weeks later I get a call so I go in the next day.i ask for an itemized brakedown of what I paid for,and ask why it wasn't given to me on the day of payment. just to be asked for 60.00 more for the contacts.they then showed me a paper filled out by them saying that I wanted temp contacts for 60.00. problem with that is I've never seen that paper before.why wasn't it included in the original price. while asking these questions a lady named (Tammy) comes out,and says and I quote "how can I make you happy because I'm going to refund all your money and you can do business somewhere else" and the tells me have a good day.starts to walk away turns back around and asks for my credit card to refund me.so I tell her you told me to leave so figure it out and refund me. the people at this location needs to work on customer service and explaining what people are paying for and when called on it not to be rude and kick people out saying they dont want to do business with them

They're so good, they're no longer accepting new patients. This important tidbit wasn't updated on…read moreany websites. Super disappointed because I was convinced I had found my forever optometrist. If you can get in somehow, I'm sure it will be a five-star experience. I was turned away so can only give three stars since the person answering the phone seemed nice.

With doctor's offices being absorbed by CHI Virginia Mason and investment banks, it is easy to feel…read morelike your healthcare is all Teledoc and box stores. If you are looking for a new Optometrist, Dr. Goodman will take care of your eyes and your glasses year after year.

Few things to note: 1. Glasses are expensive. 2. Lenses are expensive 3. Boutique eyeglass shops…read moreare expensive because they carry high-end designer styles, not the plastic garbage you find at cheaper stores. Don't shop at a boutique eyeglass store if you're hung up on prices because the odds are your insurance won't cover the costs. However, if you don't want to look like every other chucklehead out there wearing Warby Parker plastic trash (that still costs around $400-500 with single-vision lenses) ... Colaizzo will be your sweet spot. This shop is under new ownership, the original owner retired after decades in business. Both myself and my girfriend received superb service from Bill and we both highly recommend their attention to detail and frame options. Shop around and you'll find that their pricing is in line with any other shop in the city. The difference is that their styles are unique, even amongst their competing boutique eyeglass stores. My head is narrow and I have a very difficult time finding eyeglasses that fit my face. Normally, I might find one or two pairs that fit OK. At Colaizzo, I found six pairs, in different styles and shapes, that fit my face beautifully, along with a handful more that were acceptable. They will be getting more of my business.

I have been going to Colaizzo for many years now. Even though the business recently changed hands…read morethe service and selections remains top notch. I get great help in selecting frames for my style and the designs are great. Fit and adjustment are right on especially for bifocals. Great place to get glasses particularly if you want something a bit different.

Superb customer service and quality !! Truly above and beyond! The offer an excellent selection…read more What they don't have in store they can order online like my Rayban Sunglasses and the process was seamless. I got 3 glasses, cause a girl needs options, and the price was great!! Highly recommend. Great people (with excellent taste should you have a hard time with options) and gorgeous glasses!! need I say more.

We've been coming to Martin's Fine Eyewear for years now, myself, my wife, and our two young kids,…read moreand it's one of those places you just feel lucky to have found. Patrick is genuinely one of the best. He's helped fit glasses on squirmy little kids without breaking a sweat, fixed frames on the spot, and always remembers us when we walk in. The kind of person who makes you feel like a regular, not a transaction. Kali keeps everything running smoothly on the admin side. She's on top of appointments, insurance paperwork, and communication in a way that's rare. You never feel like you're chasing anything down. Dr. Abiva is thorough, patient, and great at explaining things clearly, especially helpful when you've got kids in the chair who have a million questions (or zero patience). It's a small, independent practice that's been in North Seattle for decades, and that's part of why we love it. No upsell pressure, no corporate vibe. Just really good people who are great at what they do. If you're looking for an eye doctor and optician up here, stop looking.