Took my son there for his first eye exam. They accommodated is even though we were about 15 minutes…read morelate and we were seen promptly. Dr Kaur was very efficient and explained all the steps patiently. My son was nervous but she tried her best to put him at ease. We were pleased by our experience here.

Dr. Kaur, Robin, and Sam are all incredible. This team always makes you feel welcome and at ease…read morewhen you arrive. Dr. Kaur is a calm genius who is always direct, informative, helpful. 10/10 recommend this company!! If I could give 6 stars on yelp, I would

They are the best!! Fast accurate and efficient. Plus Dr Dubeki is smart and empathetic. You can't…read morego wrong using City Eye Care for your vision needs.

City Eye Care used to be a fairly decent place for yearly eye exams and a good selection of frames…read more However, over the years their customer service and front of house employees have become incompetent. I've been a patient of Dr. Dubiki's for over 20 years. I hate to say it, but it's time to look elsewhere. Not to mention the exorbitant prices they charge for frames now. Completely ridiculous.

I am leaving this review specifically about the experience I had getting my first pair of…read moreprogressive glasses here last year--I am sure they are fantastic with regular prescriptions. I got a lot of good advice in selecting new frames to go with my lenses, but very little time (10-15 minutes) was spent taking measurements of how they fit on my face and adjusting them. As a result, the arms were too long for my head and the left lens sat too far away from my eye. (I didn't know this until later.) When I picked up my glasses, I was told to set aside some time for an orientation of sorts to my new progressives, which would make sure that I understood how to use them and that they fit well on my face. This didn't really happen--I was just handed the glasses and a card to read to test them with, without any real guidance. When I expressed that I really didn't think my vision was as clear as expected at *any* distance, I was just told that they had made the lenses correctly according to the prescription, they sat correctly on my face, and it would take some time to get used to them. I was excited to pick up my glasses and left this appointment feeling like I had not been heard at all. I returned 2.5 weeks later after having worn them religiously every minute I was awake. I had gotten a little more used to reading a book with them, but I still found my vision discomfortingly blurry and dissatisfying. I was told that if there was any improvement at all then I should again give it more time. I gave it more time; things unfortunately did not improve. I actually called to make another appointment to redo my entire eye test, but (I acknowledge this is on me) I felt a little nervous about going back again after not having been able to convince them, twice, that I wasn't seeing well. I cancelled the appointment to avoid going through another experience of feeling gaslit. A year later I went back to my former eye clinic in the UDistrict. I had my prescription sent over from Eye Clinics of Seattle; my doctor here told me after scanning my glasses that the lenses in them did not match the prescription that was sent over (lens scanners aren't 100% accurate, but the difference was much more than the amount they can be off). I also needed correction for astigmatism--something Eye Clinics of Seattle had observed, but they told me my eye exam suggested I would prefer lenses without correction. (Again, this must have been on me--I guess I thought option "1" was better than "2" at some point and I was wrong. I don't blame them for this.) I decided to reuse the same pair of frames, and this time the dispensing optician spent 45 minutes with me working extremely carefully to adjust them. They took additional measurements. They switched the built-in metal nose pads for a silicone pair and turned them upside down, both of which made the bridge sit much more securely on my face. They also shortened the arms and put replacement temples on them, bending them meticulously so that they hug my ears instead of sliding off. Finally, at Eye Clinics of Seattle, there was zero conversation about different progressive lens types. I was told they were going to use a "premium" lens and that was that. The dispensing optician at my old clinic didn't have a very high opinion of the lenses I was given, which are apparently made by my vision insurance company and retailers get rewards for dispensing them (I didn't know this). The lenses he recommended were no more expensive on my same insurance policy, have a larger intermediate distance viewing area so it's a million times easier to use my laptop, and have a better antireflective coating (I can actually tell that they clean up more easily than my old lenses). I have now had my new glasses for a week and they are a revelation. I don't even feel like I'm wearing progressives. I can just *see*. Everyone at Eye Clinics of Seattle was friendly and professional, and once again the fact that I spent a year unhappy with my vision was my own fault for accepting the situation and not going back again to get more help. That said, I really can't recommend this place for progressives wearers--especially first-timers who do not know what to expect.

I had the pleasure of working with Eric, the Roosevelt Optical Manager several times. He has…read moreexcellent customer service skills, very professional, and very knowledgeable about glasses and more. Well done Eric.

Scheduling: My first interaction was a hot mess tbh. It was…read moreabout scheduling a new patient visit over the phone, and it was with a person that seemed quite flustered. They never sent over an email confirmation (they said they would) after we'd scheduled an appointment over the phone. With no confirmation email, I thought I had not been scheduled. I then made two online appointments, ended up cancelling the one that didn't work with my schedule. Thats when he proceeded to reach out for a call back (voicemail & email). Essentially, I got on the phone for him to tell me that I was in the wrong. Apparently, if you make an over the phone appointment, they don't send an email confirmation. SIGH. Whatever. Dr. Appt: Once I got in for my appointment, it was smooth sailing. Met with Dr. Amaraweera who was super thorough and took her time to ensure my prescription was accurate. She helped me find a contact lens that works with my astigmatism, and her recommendation was spot on. First time ever that a contact lens fit like a glove and my vision was crystal clear with contacts! That's saying something for people who deal with astigmatism and contact lenses. Glasses Sales Rep: I feel bad for not remembering this person's name. They helped me pick out glasses, and they were fantastic. Young white brunette with a cool facial piercing, loved them! We had over a dozen glasses strewn all over the table and had fun finding two that worked really well for my low nose bridge. They also helped me fit two old prescription sunglasses and glasses with my new prescription. They broke down all the costs and how to best use my insurance to cover the most expensive glasses. Patient Portal Rx Follow Up: It's been over a week since my appointment, and I thought I'd be able to easily access my prescriptions for both contacts and glasses online (as was advertised). There was nothing uploaded to my patient portal, no documents at all about my visit. I had to call the front desk and confirm my contacts were working for me. I didn't realize they needed verbal confirmation after the appointment was over. I've never had to confirm my contact Rx after I've left the clinic, so that was new for me, but obviously my bad. They did finally upload my glasses prescription after my request. Small victories. Overall: I think the clinic is worth the visit. Just be prepared for regular human shenanigans. I don't know if all front desk staff are given a training on passive aggressive "bless your heart" kind of attitude, but it is rare to walk into any clinic and be treated like an adult instead of a toddler who's name you just can't pronounce. Dr. Amaraweera was wonderful and so was the glasses sales rep I worked with. WOULD RECOMMEND!

I just had my second appointment with Dr. Amara and she is the best eye doctor I've ever had. Her…read moreexams through and I never walk away without feeling well informed on my current vision. The staff is friendly and very attentive to your eyewear choices. I would highly recommend Ballard Optical.

Everyone was very nice and helpful. A very casual, but professional environment and it was super…read morechill.

Dr. Bruce Williams is an experienced, professional. Very glad we found him many years ago.read more

Very poor customer service. I called to reschedule and told them I could take any other time -- I…read morewasn't cancelling at all. Their policy is a same-day cancellation fee, and nothing was ever said about reschedules, but they refused to move my appointment and charged me the fee regardless. The staff member was rude throughout and hung up on me mid-conversation. Charging a cancellation fee to someone who is actively trying to rebook is not a policy, it's just a penalty.

Dr Bird and the team there are really good to work with…read more We have been going there for over 15 years for our yearly eye exam. Have bought some really cool glasses there from time to time. Though like most quality retail optometrist, the frames are a bit expensive, but the glass they use has been outstanding and they have been really good at making glasses for me that are for a specific purpose and focus range. Last progressive lenses were really nice compared to some of the more budget shops out there. Well worth it.

I'm embarrassed to say this, but I have repeatedly sat on my glasses... Dr Goo is always efficient…read moreand careful. I'm very glad he's in the neighborhood

We have been seeing Dr. Goo for a few years for myself and my older daughter. We have had great…read moreexperiences and appreciate his attention to detail. I had an issue with my last prescription and he saw me twice to help me deal with the transition to bifocals (yes, officially old now). it was really helpful and i never felt rushed. he is thorough and explained well what my challenges are. my daughter also had issues transitioning to adult glasses and Dr. Goo narrowed down the cause which was not an easy one to address but we sorted it all out for the best at this point. Thanks for being a great Doctor in the neighborhood Dr. Goo!

Today was my eye exam! one thing when I tried to book an appointment three weeks ago is they had no…read moreappointments available! They did however told me there was a cancellation in the next two days if I really needed to come in sooner! I was not able to take advantage of a cancellation! Nevertheless I was able to book an appointment on the day of the week I was able to three weeks away! I was on time and so were they to get me through the entire eye exam in a timely manner! after all the necessary medical tests my eyes turned out to be healthy and all I need is to get some new lenses Which will take a couple of weeks! Im pleased with how friendly and comfortable they made me feel from start to finish! Way to go Optical Image!

They are super friendly and helpful. It's a very low key. I highly recommend. I love all the staff…read morethere . They all do their parts wonderfully.