I have been a customer/patient at Bainbridge Vision for nearly a decade. Always had competent prompt service! They stand behind their wide selection of high quality eyewear. read more

First visit. Excellent experience; professional, courteous, thorough. Dr Steele and her assistant were attentive and took the time to answer detailed questions. They were just really personable, as well as professional. Advanced equipment was utilized, too. read more

Unprofessional staff. They cancelled an appointment at the last minute without an apology. Next available appointment offered was 2.5 months out. No support and no apology. I assume they would acknowledge me and my appointment. My family will not return. read more

We have used Bainbridge Vision for twenty years. I have had two times I. That span where I was forced to use a different Dr in that time period because of insurance changes and I always come back. Doctors Erashiga and Steele are both excellent and I highly recommend them to friends and family. read more

If you need a new pair of glasses this place is the best. I've been to three different places for glasses and found this gem. By far the most professional on the island. The doctor was very thorough and could answer all of my concerns. I got my new glasses in 6 days and I'm very happy. read more

My visit was all these things and more! I was welcomed and listened to as I described what I was looking for in eyeglass frames. Lindsay is a great complement and partner to Dr. Steele. My eyes are well cared for - I was seen and heard - great visit! read more

I have used Bainbridge Vision for years because they provide professional care at a high level. I also enjoy the staff, who are warm and friendly. When I once had an emergency on a weekend I got a call within a couple of hours and assessment over the phone. When it was determined not to be an emergency, I was able to get an appointment the next business day. read more

I came in for a three different pairs of glasses and had some thoughts of using old frames to save money. Sarah was very patient with helping me understand what the best use of my VSP insurance was. She also made very good recommendations once she got a sense of what I liked and the practice has a wide variety of frames. I've been seeing an optometrist in Seattle as part of the multi-specialty practice I get healthcare at. But Bainbridge Vision is so convenient and friendly that I'll start getting exams here as well. In addition, during this time of COVID 19, they are very good about taking appropriate precautions. read more

Hate this place. First, the good: Dr Egashira and Dr Steele are wonderful people to work with. The bad: The front staff and optician staff are awful. There is one older optician lady with dark hair who was excellent, but she seems to have moved on. I used to get my glasses from Dr Egashira in the 90s as a teenager so I came here first when I moved back to Bainbridge. She wasn't available so Dr Steele checked my eyes and gave me a new prescription (even though I didn't feel like I needed one, she said it was required). I paid $450 or so for some new glasses, and waited a week or two while the glasses were prepared. When they arrived, one of the lenses was clearly wrong: it was fully blurry. The other lens seemed correct. I took them in and was told by the younger optician lady that my eyes just needed to adjust to the new lenses, which is insane considering I had one one lens giving me problems and the other was perfectly fine (my prescription hadn't really changed over time). She wouldn't talk to me further until two more days had passed. After two days, she still didn't believe me, but took the glasses back. She tested them and assured me that they were perfectly to spec (pun intended) for my prescription. She ended up ordering replacements, which were also bad. Finally, Dr Steele did another eye exam (thankfully this one was free because I don't have vision insurance and this was getting very expensive), and discovered that - whoops! - someone in the office had mistakenly written down my prescription for that eye as +3.25 for astigmatism, instead of +2.25. There is the problem! She apologized and ordered new lenses. Another 10-12 days passed by bringing this event to a duration of a few months (meanwhile I'm using junk glasses from 10+ years ago because my more recent ones had broken, thus the trip to the eye doctor). The new ones came and were correct! yay! Mind you: my prescription hadn't actually changed and this process should have taken 2-3 days to just order new ones based on the existing prescription, but no - they have to milk us for all we are worth and accidentally created some significant complications. The new glasses had a strong orange color cast to them. I am a photographer and work closely with color values and this was a problem, because it shifted all color in a very noticeable way. I asked why they were orange. I was told that it was because of a coating that minimizes blue light from computer screens (makes sense to throw some orange on there to block the blue), but that it is invisible so I was making it up. I insisted that the orange was highly visible and I wouldn't just make this kind of thing up, but they turned me away and treated me like a troll. Then the crappy glasses frames ($450 shouldn't be crappy) began to lose screws. They would loosen up after a few weeks and I'd have to tighten them up. But one day I got to a screw too late and it fell out. I couldn't find it anywhere so I called and asked what kind of screw to replace it with. "Just come in and we'll help you out!" she said. Well, that works for one occasion, but I want to use these frames for many years and I would like to be able to do my own repairs if I'm out of the country or something. She couldn't tell me anything about the screws, she said. So I went in and she put a screw in. Yay! This new screw is way too long and sticks through the far side and juts out so it catches on things occasionally. Annoying, but fine. But wait, there's more! This screw works itself loose every week or so, so I am tightening it down way more frequently than the others on the frame. Yesterday I scratched my lens while out of state. I called and asked how much replacement lenses would cost. They told me that my prescription had expired and they can't give me new lenses unless I get another eye exam. I am furious. Don't go here. Just don't. Dr Egashira is brilliant and kind, Dr Steele is awesome and seems great, but this staff and these office policies are just a nightmare. There are too many good places to go; stay away. read more

Awesome eye care facility! I am new to Bainbridge Island and was very nervous about finding a good eye doctor and care. I was wonderfully impressed with the visit and care I received at Bainbridge Vision Source. Dr. Steel was detailed and explained my vision test and results very well. Dr. Steele was friendly and made be feel confident I made a good choice for eye care at Vision Source. Awesome office assistants and optical professionals helped me with insurance and selecting a new pair of eye wear. Highly recommend this vision care facility. read more

My first appointment was last week. I had a full eye and contact exam with Dr. Sheri Steele. Michelle and Carolyn (front desk) are *exceptionally* nice and helpful whenever I call or come in for an appointment. The exam was great! The equipment was current (they didn't have to use that machine that blows air on your eye-I hate that thing!). Cynthia (Dr. Steele's assistant) did my preliminary tests. I had a pleasant time chatting with her, she was sweet and funny. Dr. Steele's office was comfortable. She was engaging and fun and seemed to really enjoy her work. She was very communicative (doesn't talk over you), took her time, answered all of my questions and knew her stuff! I now have a great pair of contacts! I really enjoyed my visit, and all prior and subsequent contact with the staff. Everyone strikes me as relaxed and genuine, I always feel welcome. read more

Ditto to what other most recent (positive) reviewers had to say. At the risk of being repetitive: Great practice.  Friendly, professional, convenient parking, but most of all good quality care.  Dr. Steele was very approach, took her time to answer my questions. Great care! read more

Excellent experience! I saw Dr Steele this most recent time, but have been to both doctors over the years. The staff are warm and friendly and even fun! They have the latest equipment to do all sorts of tests - so you learn so much information about your eyes and your vision each time you go. Both doctors are highly experienced and intelligent, and also very approachable and engaging. They take their time to answer all your questions and truly listen to what your concerns are. I never feel like they are rushing to get to their next patient (as I do with so many other doctors!), nor that they're more interested in filling out information into their computer system than what you have to say. I always leave feeling very satisfied with my experience and my vision health, and that these doctors and staff really care about my health. I always look forward to coming back! read more

All the staff are professional and courteous. Dr. Egashira is one of the most knowledgeable and helpful Optometrists I have ever encountered. My exam was very thorough. She was especially helpful with fitting me with the correct contact lenes and accurate prescription. read more

EXCELLENT ! Great caring staff and Doctors! I always feel so at "home" and never rushed when I have an appointment. I am so delighted to be a patient. Everyone is so professional , helpful and take the time to answer questions and/or explain anything! GREAT PLACE ! I see Dr. Egashira and am just delighted with her care! read more

Great personal attention, the latest equipment, a very knowledgeable Dr. Egashira, there when you need them!

Stopped in on vacation to see if they could assist with some broken glasses. These folks fixed my glasses in less than 5 minutes for no charge! Wonderful people, that's what makes Bainbridge Island great! read more

Easily located, friendly staff. Great choice of frames and a sweet at the counter.

Dr Egashira is the best that there is. She completely nailed my plan for cataract surgery resulting in 20/15 vision in my long distance eye. She and her staff are professional and friendly at all times. A+ service. read more