Super nice people working here . Lots of glasses to choose from . Thank goodness they also take my…read moreinsurance. Will definitely recommend to friends.

Small office, kind people. Doctor Justin is wonderful! Great selection of frames too.read more

What can I say? I will never go there again. There is an elderly doctor. Who can't control is…read morenurses at one point they hung up on me when I asked a simple question and forgot to send in the medication. It took two weeks, and it was the most unprofessional business I've ever been to , I could feel the pressure in the air and the stress level was very high. These are not happy people I could tell right away and they got so mad at me because they sent it to the wrong pharmacy actually had my primary write out the prescription because I couldn't wait. I d I would give the same number to if I was on an island and there was no one else I might let him look at me.

If I could give no stars I would. Front desk staff is polite but records staff is rude and…read moredisorganize. Did not explain record release process at all. Had to take a day off work because they don't follow their hours of operation either as they close early. Extremely unhelpful and untimely. God forbid you're a person who works and is sick be prepared to deal with this circus. Double check your insurance because my specialist visits were $200. I would go anywhere else if I could.

Terrible customer service. Dr. Faust is pompous and arrogant. They improperly made my glasses, sent…read morethem to the wrong location and were generally rude.

Doctor was fine as was the back office medical staff. Front desk was rude and seems like they hate…read moretheir job. Extremely slow to service the customer. I have never had an eye appt. take 2 hours. This is unacceptable.

Updating my review, unfortunately, This will probably be my last time here. They are getting…read morewayyyy too busy and not enough help. This is my second visit here trying to pick up my glasses. First time left after 30 minutes without being helped. This time I'm up to 10 minutes and still waiting.

Went in this year for my annual... purchased 2 pairs of glasses and also paid for a contact…read moreprescription. Had a new tech checking me out and he had no knowledge of my insurance and luckily I did, all he did was try to upsell me. After appt. I was called to pick up my glasses.. about 2 months after purchasing them one frame broke and the other one lost the nose pad. I went back in and wanted to get them fixed.. the African American woman was so rude to me.. said we can't fix them u have to buy new glasses.. 2 months old u have got to be kidding me. Obviously there's no back up for their products so I suggest u go elsewhere.. I won't be going back.

I felt like a VIP from the moment I walked in. This is a well oiled machine. I was taken care of…read moreby atleast 4or 5 people which made it all seamless. I cant wait to pick up my eyes on monday.

Review Title: The Absolute Greatest in Vision Care!…read more If you aren't going to Our Vision Center at the Babcock location, you are going to the wrong place! I have been to many eye doctors in my life, but this was by far the greatest experience I've ever had. Dr. Craig Naberhaus, O.D., is hands down the best eye doctor I've ever seen. His professionalism and bedside manner are beyond compare. Additionally, Julie Hohlmer in optical sales is extraordinary--she provided assistance that went above and beyond my expectations. I'd give them 25 stars out of 5 if I could. Their excellence and dedication to their patients are rare to find. Thank you, Dr. Naberhaus and Julie, for everything you do! You are much appreciated.

I was looking for a new eye doctor closer to where I live and open on Saturdays. This place was…read morevery clean and had a nice selection of eye glasses. The staff were super friendly and the eye doctor is fantastic. I love that I don't have to deal with the air blast in my eye as they use something newer. I also love that you can manage your appointments online. My glasses and contacts came in quickly as well.

my son is a patient in the Palm Bay Florida location. We went to optical outlets and he was…read moreprescribed lenses and there were other options to add to the prescription like scratch resistant and so I did want the scratch resistant. It was $40 The, "Manager" Is the one who processed our order she said it could possibly be covered by insurance and I said that was great. I thought she said that she would call me the next day and let me know. She says she said otherwise but let me tell you how that happened. I called optical outlets after more than a week of not hearing from them to ask about my son's prescription. I had told The person who answered that I was waiting for my son's prescription and that I haven't received a phone call yet and I expected that I would have that, I thought I would received a call the next day or within a couple of days, so she places me on hold and gets her " Manager" Who Oddly begins to drill me like who said that ,when , where , what time I'm like ma'am, The woman who checked me out. I did not know it was the manager who checked me out btw. The "manager" Proceeds to raise her voice over speak me and say ma'am I'm the manager. I've been doing this for over 20 years and nobody told you anything about calling you the next day. I then tried to talk to her and tell her well that's what I thought but she proceeded to overtalk me very ignorantly. I guess her manager position selling optical lenses has gone to her head, and she feels the need to over talk and yell at her customers and not even listen to what they're trying to say. Crazy enough my phone number is 470 in Orlando is 407 so the reason I called was thinking they had called me, but I hadn't got the call but the woman was in a bad mood. I don't know what her problem is, but she's always moody every visit and she has no place and customer service as a manager. I want our prescription canceled. I'm reporting this incident to the insurance. To the BBB into the Florida licensing bureau

I tried calling the Palm Bay road vision center to make an appointment. after the phone ringing for…read morealmost 20 minutes I hung up and called the vision center on Malabar Road. they answered right away and I have an appointment for tomorrow. just another reason to stay away from Palm Bay road store

I had the best eye Dr experience I have ever had! Dr . John was very informative and the staff are…read moreso lively and enthusiastic!

Worst experience from the front desk down to the doctor!! They canceled my son appointment without…read morenotice and didn't care. Wouldnt do anything to help out even thought the receptionist said that they had a cancelation and I had the email confirming his appointment along with the phone call! Rude and disrespectful. Never again.

I called into this location for some assistance with my contact lenses prior to the Space Coast…read morehalf marathon. Julie was a GODSEND and so helpful both on the phone and in person, I highly recommend this location!

I had a great experience here! The staff is the main reason I'll be coming back--they were…read moreextremely friendly and helpful the entire time. Everything was quick and easy, they had tons of glasses options to choose from, and it was very kid-friendly as well. I also love that they're open until 8pm on Tuesdays, which is super convenient. Highly recom

I had to leave after waiting 30 minutes past my appointment time. I came for an eye exam and…read moreneeded a form completed. I was told the doctor charges $15 extra to complete the form. I completed a 52 question text message questionnaire. Then was told they didn't receive it. I truly felt like they did not want to have me as a patient. They cater to children and it is readily apparent they do not want adults as patients. They are the most inconsiderate business I have encountered in a long time. If you are an adult, STAY AWAY!