Veronica you are the best. Fast and efficient. Went in with family to get my glasses fitted that I…read morepurchased else where. She carefully took care of them and got them fitting perfectly. My mother also bought new frames and in no time, Veronica had her fitted, measured and ready to order. Super nice lady. We will be back in the future. Thank you!!!

Worst experience from the front desk down to the doctor!! They canceled my son appointment without…read morenotice and didn't care. Wouldnt do anything to help out even thought the receptionist said that they had a cancelation and I had the email confirming his appointment along with the phone call! Rude and disrespectful. Never again.

This is the most unprofessional doctor I've ever gone to the doctor told me I would need two…read moreprescriptions. The office never called them in or gave them to me. When I called two days later they were mad they sent it to the wrong pharmacy when I called again, two days later, they hung up on me. Do not go there. I don't know about the Merritt Island location, but the Palmbay location is awful. I will also be letting the owners know, how mean that's the word mean the nurses were not to mention lazy and I still don't have my prescription seven days later

Love this office! Promptly got an appointment. Came in for possible eye infection. Staff & Doc are…read moreextremely friendly! ... Would definitely return for regular eye exams...

I ordered a pair of replacement glasses and was told they would be ready in two weeks. I went back…read moreafter two weeks and was told they would likely be available in 3-4 days and that they would call me when they came in. I didn't receive a call and so went back after four weeks. They weren't open during regular business hours. I spoke to customer service in the store and they left a note to call me. I received a call by the woman who I ordered the glasses from the following Monday saying they were looking into it. No further communication by the weekend and so I went back again after five weeks. The woman was having trouble even finding the order. She then started "fixing" the order as if she was going to start the process all over again. I asked for a refund. The woman started explaining that the person who took the order was incompetent with personal issues. She continued "fixing" the order. I stated that I just wanted the fucking refund. That set her off. She became hysterical. She started issuing directives attempting to regulate my speech. I started recording her then. She called her husband on the phone. She asked him to come down to the store to deal with me because I had used a curse word, not directed at her in any way, and was filming her. It continued to escalate. The optometrist came out of her office and tried to get the woman to stop escalating with her husband and mediate the situation. Store management arrived. They asked me not to film her and I reiterated my request for a refund. Once she finally started the refund process I stopped filming her. After quite a bit of discussion and many attempts, the manager was finally able to access the order and issue a refund. The woman who took my order was incompetent. The woman who I dealt with for the refund was incompetent, easily offended and authoritarian. Their ordering system likely has issues beyond the incompetence of the operators. Blaming the employee is not a solution to the problem. The problem is systemic. The optometrist was highly professional as were management.

I went back & received very good service,, Very happy with…read moreresults. I ordered new glasses also my wife got her new eye glasses & she's very happy with the service

Warby Parker in Viera is a great place to get your glasses. I've been wearing WP glasses for…read morealmost 6 years now and have had consistent good results. Not all WP locations are created equal. Some are better/worse with respect to customer service, engagement, and support. WP in Viera hit a home-run in all three categories for me. Definitely recommend if you're in the area and need glasses.

It saddens me to see this place rated so low. I believe they are a great addition to the Avenues…read more For a couple years I was using their "Try Me On" feature in mobile app because we didn't have one close. Now I am able to pop in and try out any frames I want. The staff are always super helpful and nice. I'm always greeted/acknowledged when I first walk in, even when they are with another customer. The store is clean and well put together. Warby Parker is one of the few that offer an anti fatigue lens. A midpoint before bifocals/progressives which are much harder to get used to. The anti fatigue lens has become a game changer for me. Being on the computer all day long I know longer get headaches and feel myself squinting so much less. As for pricing.... I was able to get 2 pairs (with the 2 pair discount) for the same price without insurance than if I were going to a place through my insurance. For reference, quoted $200 at Pearl ($850 with $640 insurance discount). $213 total at Warby with the anti fatigue (adds $100) and the thinner lenses (adds $40).

Friendly and helpful! After call in a multitude of different glasses retail outlets nobody was…read morewilling to help me find pupillary distance. This is the one required number you need in order to place an order online. The owner talk with me on the phone for a little while, he explained why no one will give out PD. You let me know that he does have some of the same frames that I'm seeing all buy for the cheap prices. When I walked in you remember my name from the telephone conversation we had. You showed me a few frames and that's a bunch of questions about classes I've never even been asked before. He's very attentive about finding me the correct pair of glasses that work for my face frame and desires. Bottom line here is the service was very good exceeded expectations as in my adulthood I've learned to have less than zero faith and anything related to medical and doctors. How someone treats you is one of the most important things when you're shopping for something like prescription lenses and frames.

My husband and I had a Wonderful experience here Talisa the new owner is Absolutely Wonderful!…read moreShe is knowledgeable, Helpful and Friendly. Her experience in her field really shows. Pricing is very fair. She has Great stock to choose from or can help you order. Extremely Accommodating. I would 100 percent recommend Talisa for your Eyewear needs!

Excellent customer service. My husband's glasses needed a small repair while we were on vacation…read morein Florida. We popped into Driftwood Vision. The staff was very friendly and made the repair fast at no charge.

Dr. Reynolds was very professional and a pleasure to work with as was the staff. He diagnosed a…read moreproblem that I had for a long time that was overlooked by other eye doctors. They treated me like a person and not a number as most places do. Going to the doctor was a pleasure for a change.

How refreshing to have an experience a smaller office and no feeling of the shuffling from room to…read moreroom assembly line.

Second year getting my eyes checked here and both times, I've had pleasant experiences. The Dr. is…read morevery nice , takes her time listening to my questions and concerns. Her staff is nice as well and allow me to take my time looking for the right frames.

I just had a great experience with Justin at the sunglass hut in the Melbourne Square mall he went…read moreout of his way to repair a pair of sunglasses that I broke (the arm fell ) off and he offered a complementary fix to them. He even polished them to make them look like brand new, he also helped me with my purchase for my Nephews Christmas gift- recommendation From now on I am going to this location and asking for Justin. Side note I am a veteran client of sgh dating all the way back to San Francisco when my roommate was carl ralston who was the vice president for luxotica I know good service when I see it coming from the corporate design world in San Francisco. Great job sunglasses hut with Justin.

The mgr running the store in Melbourne Square Mall is Heidi. She's from the UK and I love her…read moreaccent but even more do I like the way she takes care of her customers. She bends over backwards to ensure that you are completely satisfied with your brand of sunglasses. For me, it was RayBan. And even though I ran into some difficulty trying to secure the "right ones," Heidi was more than helpful and patient. She went the extra mile to make sure I got the right size, color and fit. I couldn't be happier with what she helped me pick out. Thank you Heidi!