Worst experience in my life.. H ave been nothing but lied to by all of office staff about being out…read moreof network. NOW they won't even except my phone calls.

I have been diagnosed with several bone and joint related problems in my back that need surgery. I…read more previously had a lumbar laminectomy to help minimize pain. That surgery was performed by a surgeon in Las Vegas. That surgery was considered a minimally invasive surgery. However, it took me nearly 5 months to heal enough to return to work without significant pain. The bigger issue was that I had more issues post surgery than I did before. I developed numbness in both legs and down to my feet as well as having strong shocks down my legs. I was referred to Dr. Arthur Ulm to help me with this issue. He agreed I wad a candidate for surgery given the symptoms I was presenting. I had surgery 4 weeks ago, and feel like a million bucks! He did an amazing job! Not only do I have relief from the aches and pains of joint issues, but the shocks going down my legs to my feet are gone! I haven't had this much pain and discomfort relief in over 8 years. He knows what he's doing for sure. His staff was attentive and helpful to me and my wife. He was very communicative and prepared. I felt very comfortable gabbing this work done under his charge. I would recommend him for anyone asking about him. Very happy with the result!

Dr. Hubbard and his staff are amazing. They handled everything for my guys spinal fusion…read more They handle everything from insurance approval to walking us through the expectations!!! For any back or joint replacement, this is your place.

This was my first visit to Howell Clinic and honestly it started off as one of the most frustrating…read morecheck-in experiences I've ever had. I stood in line for 36 minutes just to check in. What makes it even more ridiculous is that I already completed the online check-in the day before. Yet when I finally got to the desk, I still had to hand over my driver's license and insurance card and verbally verify all the same information that was supposedly completed online. So what exactly is the point of online check-in if patients still have to redo everything at the front desk? Standing in a crowded waiting room line for over half an hour when you're not feeling well isn't a great first impression. The process feels extremely inefficient and defeats the entire purpose of offering online registration in the first place. Hopefully the medical care is better than the check-in process, but based on the first experience, the front-end system definitely needs some serious improvement.

I saw Allie, Dr. Glattes' Nurse Practitioner, and she was very calming and explained my diagnosis…read moreand treatment plan well. She was engaging and seemed to really care about my issue. I would highly recommend her and the team to anyone with back related things going on!

From the owner: Rudolph Christopher Glattes, MD, specializes in orthopedic spine surgery. Dr. Glattes sees patients…read moreat Elite Sports Medicine + Orthopedics's Midtown, Green Hills, and Centennial locations in Nashville and Cool Springs office in Franklin, Tennessee. Dr. Glattes is a team physician for both Belmont and Lipscomb Universities. He enjoys helping the professional, collegiate, and high school level athletes reach their competitive goals. He has a special interest in daily lifestyle improvements for all of his patients. He strongly encourages his patients to move into specialized personal training for continued health and personal fulfillment after completing their physical therapy regimens.

ZERO STARS -- ZERO CONFIDENCE in this "con" artist. He talked me into THREE different cervical…read morefusions and a painful laminectomy over two years - NONE OF THEM MADE ANY DIFFERENCE in my problems. He gets chiropractors to recommend him and then he does his sales job. No doctor I know will work with him. Any doctor that I've spoken to, when I say his name, tries to professionally change the topic. STAY AWAY! He plays a good PR game, all buddy-buddy, then does mediocre, if that, work. I don't see how he stays in the profession.

If I could give 0 stars I would. This man nearly cost me my life. He did a double spinal fusion…read more(ALIF/PLIF) and replaced 2 disks in my spine with disk cages and took bone grafts from my hips and painted it like it was a minor surgery. Guaranteed me I could run again within a month and that I'd be able to jump without pain by the 6 week follow up appt. That appt almost never came for me. My left hip incision was done horribly. The steristrips were dipping into my incision and it had issues closing. From right after the first surgery (it was a 2 part surgery, 2 different surgeries, 2 days apart), I was in horrific pain. My BP was low in the hospital. He allowed me to be released with extremely low BP. I called with a BP 70/40 and he told me to just stop taking pain pills, despite being on them for over a year and never having BP issues. This went on for 2 weeks. Then my incision, which was closed, popped back open and was warm to the touch, red, and was pussing. I came into his office barely conscious, fever of 103, and he told me I just had a low pain tolerance and I was being "babied" too much and told his nurse not to help me off the table (I couldn't even stay awake) and told me to walk on my own. Then sent me away. I was driven home by my sister and went to sleep and she couldn't wake me up. I was in septic shock. By the time she got me to the hospital I was near dead. I was delirious with an almost non-existent BP and super high HR. Cultures came back as Group A Strep Sepsis and was of critical value. he tried to DISCHARGE me as he said I "didn't look septic". They had to have a hospitalist step in to stop my discharge and re-order all my imaging. According to the hospitalist there were 3 of his patients with infections on the same floor. He literally tried to kill me for the sake of his own reputation. I have permanent heart and autoimmune issues because he was so negligent and reckless. He has lost his license in the state of KY and lost his privileges at multiple local hospitals, including St Thomas Midtown because of what he did to me. STAY AWAY FROM THIS MAN, he is DANGEROUS. Do not let him touch you. He is the next Dr. Death.

Dr Edward Mackey, is one of the best spine surgeon you could ever have , he cares about all of his…read morepatients and gets straight to the point of what is going on with each individual! He will not do surgery if it's not necessary! His office staff has always been very friendly and professional.

I note that someone dinged an orthopedic surgeon for being late for an office visit. Well, if I…read moreneeded to wait a couple of hours to see Ed Mackey in the office I would gladly do so. He is extremely knowledgeable and experienced as a spine surgeon and a superb surgical technician. The outcome you want from a spine surgeon is a durable repair that alleviates symptoms as doesn't lead to early reoperation. How is office is running on a particular do is irrelevant. I have happened never to have to wait more than 20-30 minutes, but if it took two hours to get access to his expertise, well I've got my iPhone to keep me company.

Super bad first impression, thanks to bad front desk. I approached TWICE, with no response from the…read more3 receptionists working other than "someone will be right with you". (Both times) while all three started at their screens. Hmmmm. When I said this is the SECOND time I've been here this morning, (I had to go to tge lobby to find a bathroom, since nobody would speak to me) a blond woman finally offered to check me in. As I turned away there was lots of eye rolling and chatting between the 2 women. Hmmmm. What is their JOB? 2nd time there was not one other person there. No eye contact, just that horrible staring at screen dismissal. Hmmmm. I've been told the docs are great here. So I'll add to this review after I see one. But it was a TERRIBLE first impression. Once the nurse called me back (about 40 minutes after arriving), things were better. They did X-rays promptly, and the PA. who saw me was very nice. She gave good advice about a steroid shot, and agreed that oral steroids might be better, since I'm a musician with a long show today. No advice on PT., only solution was surgery, which was something we agreed won't work for me. If management would fix the front desk problem I could give this place a better review.

Front desk people are not very polite. I totally get being swamped at your job constantly , been…read morethere m, done it. It's still no excuse for bad "customer service". Everything I've been reading from other posts are the same as I have experienced. Staring at comp. screen, not acknowledging you, etc. This is a minor thing compared to what I have an issue with. I had 2 appts scheduled for Mon (12/8/25) with prob estimated an hour between the two. I got there a half hour before my appt bc they needed "prep time" for me before the MRI. My second appointment was supposed to be with Dr. Glattes to discuss the MRI. Come to find out they kicked me off the schedule for the MRI because they didn't get pre-certification from BCBS. So they asked me if I could wait until 8 o'clock for the person to come into work to do the pre-CERT. I said yes, as long as we could get it done before my appointment with Dr. Glattes because that's the whole reason I'm here. They said there should be plenty of time. The person they were speaking of, gets there supposedly at 8 AM, and at 8:30 I went up to check on status and they checked computer bc they sent a message to the back and that person had not received anything back from BCBS and "they are gonna keep trying, but it was a Monday, and they don't cooperate as well on Monday," he said. It all ended with me leaving because they couldn't get the pre-certification and get the MRI done that day so that I could talk with Dr. Glattes. Not only did I take off work and have these appts appointment two months in advance, but I also missed out on regular pay plus overtime (I don't have PTO and I drove from North Dickson) Then they call me back today (2 days later, Wed 12/10) and first thing she asks is for me to verify with my birthday and I ask what this is regarding and she says "pre-certification for the MRI" OMG they still haven't done the pre-CERT!!?? Why didn't this take place weeks before I even got to my appointment? My deductible is paid up for the year and I'm not gonna be able to get back in before the first. I don't know if I will come back even though Dr. Glattes is fabulous. (Prior surgery) I can find a better operating office, that doesn't waste my time. Maybe they are too big and don't have enough staff not sure, and not my department! 2 stars because Dr Glattes is great.