The gentleman was very accommodating when we were picking up a U-Haul at this old no-frills establishment in the VA mountains. We called the 800 number that directed us to pick up a 20 ft. truck an hour away from our location. We had requested a smaller one, but due to a lack of trucks on this busy weekend we bit the bullet and got it. To confirm everything we called the day before so we wouldn't get any "surprises." Elliot's Garage was aware of the order, and it was correct. The man said that the truck was waiting for us. When we arrived at 7 a.m. the next morning (yes, we left our location at 5:45 a.m. so he wouldn't give the truck away) the clean truck was ready in the lot with the furniture pads we had requested. All went well. I recommend to call here first before you go to a place along the switchback roads of rural PA. Rt. 57 was doable with a long truck. Tip: Don't use the bathroom. Go to the Exxon Fas Mart up on Rt. 57. read more