Tune up 800+. They left a screwdriver in the engine fan which broke it and car overheated. I found…read moreanother screwdriver sitting on the engine. I called them and they said it was unbelievable. Very rude and I don't recommend them at all.

Honest and certified mechanics, after a costly mistake at Mr T shop , Speedway help us fix are car…read morecorrectly. Thanks Trina !

I was able to get an oil change. I didn't have to wait long. The employees were nice.read more

Came here to get an oil change but had my pups with me. Was going to go for a walk but ended up…read morehaving the most pleasant conversation about animals with the lady who checked me out. She also works on cars, which makes this place even more awesome. I called ahead to make an appointment and they had one the next morning. It barely took 20 minutes, and was super reasonable. No doubt coming back here next time. Good find!

Amy and Al S. Just…read morehad a major automotive repair and ERI did an excellent job. We have used ERI for years. Steve and his staff provide excellent customer service.

Didn't have an appointment but the owner was kind enough to check my vehicle anyway. They were…read moreextremely busy at the time. My check engine light was on and the owner ran the diagnostic himself. He explained the problem and quoted me a price. The work was done while I waited. Again, although they were extremely busy they attended to me in a timely manner and the cost was fair. By the way, this was my first time there. I would recommend ERI without hesitation.

A huge shout out to Steve with Ridgeway tire and auto, thank you for referring me to Gregorys…read moreTowing in Ridgeway, the service received was impeccable. I greatly appreciate you and you both were so considerate of my need for my car.

Needed a new water pump. They did fine work, just took way longer than promised and cost a bit…read moremore than quoted.

Called earlier in the day to see if they could check out a car that I was wanting to buy before. We…read moreare from NC and taking it somewhere in NC just wasn't practical. They were able to fit me in that afternoon. Took the car over waited maybe 10 minutes at most before the mechanic came in and got my husband and me to come look at it. He walked us through everything that was and could turn into a problem. The car went from being in very good condition to good which helped with making the decision to buy or not to buy. For less than $15 he saved us thousands. Everyone who worked there were very friendly. Wish we lived closer I would make them my mechanic. Thanks again Pro Automotive

On a road trip, in a strange place is not where you want to be when the dashboard starts lighting…read moreup! A local auto parts store found 3 transmission codes and recommended Butch's. What we thought was going to be $1000's in repair costs turned out to be much, much less as Butch found it was a wiring, and not a transmission issue. A quick fix and we were on our way. Made it home safe and sound on the other side of the country (AZ) without issue. Highly recommend this shop to anyone in the area! Can not say enough good things!

No frills, but honest no non-sense repair. Danny is a nice honest mechanic. The dealer told me I…read moreneeded new brakes and Danny told and showed me that I had 50% of my pads left and 1-2 years left on the pads. I had already bought the pads and told him to replace them anyway. Only charged me $60 labor! A good honest mechanic. One man show and a good mechanic.

Doug Walker is about as good it gets in terms of finding a mechanic who:…read more1. Knows his stuff. 2. Works on import cars. 3. Is honest, reliable & does what he says. 4. Is someone you can trust to do a job & to do it right. 5. Is able to communicate what is happening to someone's vehicle to just about anyone regardless of their mechanical knowledge, and does so in a way that helps the owner make educated decisions about how best to keep their car in good running order. I live about 50 miles away & will take a vehicle to him to be worked on, as I know others will do as well. Doug's Imports is known thoughout Southside Virginia as being THE place to carry a vehicle - particularly imports - for repairs. I first came into contact with Doug in the late 80's when he had worked for the VW dealership in Martinsville (which closed about the time he opened Doug's Imports). I then dealt directly & got to know him throughout the years as I took my 87 VW Jetta to him (as well as other vehicles) for periodic repair. I've recommended him to others, who have been as happy with their results as I have been with mine. I know that he's worked on friend's Volvo's, Toyotas, BMW's, SAAB's, and Mercedes (in addition to VWs of all types). And I'm sure that list is far more expansive than I could know. Doug knows foreign automobiles like the back of his hand, and is the most thorough mechanic I know of. Specifically, my case in point is a problem I had with my 87 VW Jetta. It would run great all the time, except when the temperature got above about 95 degrees & I would need to go somewhere during the day. I could go out & try to crank it until the battery ran completely down - it would not fire at all. However, the next day, when it was 95 degrees then too (and I did NOT need to go anywhere during the day), I would leave work & it'd fire right up & run fine. It was only during days when the air temperature would get over 95 & I needed to go somewhere during the day that I'd encounter the problem with it not firing at all. Morning, night, rain, cool days - it would run great. But on days when it was super-hot, I could just about bet on it giving me a problem. I took my VW to Doug - which naturally brought on a cool spell, during which the car cranked for him flawlessly. It wasn't until we had a scalding hot day a few days later that Doug was able to reproduce my problem, which he was then able to trace, identify & fix in short order. Doug discovered the problem to be a cold solder joint on a fuel sending unit that he could then reproduce on the vehicle. In that, he determined that the intense heat - particularly that reflected off asphalt - was expanding that cold solder joint on the fuel sending unit under the car to the point where it would not make contact enough to send fuel to the engine. If the car was moving, or unused during the day to the point where it cooled off a few degrees when I used it in the afternoons, it would cool sufficiently to make contact to allow the sending unit to work. What Doug did was one thing that won me over as a customer - Instead of taking a shotgun approach - a hasty use of a wide range of problem-solving techniques that would have been nonselective & haphazard in addressing the problem - something that could have needlessly replaced a number of functioning components on the vehicle that were not related to the actual problem, resulting in a repair bill that could have exceeded several hundred dollars or more. Doug instead listened to the person who spent more hours in the car than anyone, and once he was able to reproduce the problem, quickly zeroed in on the issue, fixed it & had it back to me within a couple days, for less than $250. And, it was a problem which has never happened again. Now, that is a thorough mechanic. A 5 star rating is not high enough for Doug's Imports. My personal experience with them has been far & above any others I can compare it to. They know that one reason you purchased an import car was the reliability factor & that with proper care most foreign automobiles are capable of being 200,000+ mile vehicles. And too, they realize that their long-term success is in earning your repeat business, and the business that comes from your recommendations - neither of which is likely to occur if you are having to take it back & forth to have the same thing fixed again & again. That's why they strive to identify & fix the problem the FIRST time. If the above isn't sufficient to get you to go to Doug's Imports, add to it that Doug is a super person, is easy to deal with, and is one of the nicest folks you could ever want to meet.