I know the car business is tough. Nelson Toyota was a great experience. I live over 2.5 hours…read moreaway. The sales person for phone sales was great. Kamie was through, helpful, and professional. Once we started putting together a deal she passed me to Aaron. Again, professional, through, and focused. Tony in finance made the paperwork and payment streamlined and efficient. I have bought 13 cars in my life. This was amongst the best experience in car sales I have had. Highly recommend. Plus my Crown Signa is a great vehicle.

Bought another car from Cole yesterday. Drove 230 miles again each way because the first deal went…read moreso well.

I need a parts car 77 dodge aspen fast back don't need motor or trans mainly good front clip dash n…read moreinterior

Bobby done a great on my mother's 2008 Toyota highlander good people here folks highly recommend.read more

4/17/15 It all started with a "check engine" light. Three…read morediagnostic evaluations later, I was told that a new catalytic converter would be in my near future. Fourteen hundred dollars!!! Say what? Fourteen hundred dollars for a catalytic converter?! No way! I've found that overpriced quotes are the norm in the DMV. When I get quotes like this, I immediately call my dad in southwestern Virginia. He possesses a wealth of car knowledge and when I tell him about the ridiculous repair quotes from shops in the DMV, he immediately calls around to the local car repair shops to find parts and better prices for labor. On this day we were directed to Performance Automotive by my dad's buddy by the name of Tadpole, that works at the Napa Car Parts Store. We were told that Performance Automotive, a family owned business, had a state of the art diagnostic machine. The Napa Store and Performance Auto are on the same street so it took us no time to get there. The garage is not directly located on the street so it took us a few minutes to find the garage. We arrived and were immediately serviced by a young lady with the infamous state of the art diagnostic machine in her hand. She hooked up my car and within minutes had a diagnosis. Turns out I don't need a catalytic converter. The service engine light could be an indication of numerous things. I was told not to worry as long as my car is running fine. She even told me I could drive to California at that very moment! :) My dad and I left confident in the diagnosis and relieved that I didn't have to spend any more money on my car!

**SAFETY CONCERNS** We went to Cunningham Tire for a simple caliper change out and ended up with…read morewith my husband saying "We have NO Brakes". This was a 2 month old job with only 900 miles being driven on the Jeep. I called the proprietor and told them what happened, and the response I got was, I need your mileage/and job was done 2 months ago....nothing about the shop's workmanship at all, or are you OK? Luckily we lost the caliper assembly on flat ground (I-59) at a offramp going into a TA Truckshop and not on a mountain side. TA got us fixed up on Mechanics own time and the witnesses said, we was so lucky as they seen it fall apart behind us while loosing all brake fuild. This company is difficult to work with and will just send you to some kind of mechanics warranty company they have purchased that does not pay out full job cost you initially paid for. This could have been prevented if the bolts was tightened properly and re-inspected, workmanship like this kills people.

just the worst always breaking peoples things and they act like it's not they ga fault half the…read morepeople in there shouldn't be touching a car but yes everyone I talk to says to same they don't no what there doing I won't recommend no one there

On a road trip, in a strange place is not where you want to be when the dashboard starts lighting…read moreup! A local auto parts store found 3 transmission codes and recommended Butch's. What we thought was going to be $1000's in repair costs turned out to be much, much less as Butch found it was a wiring, and not a transmission issue. A quick fix and we were on our way. Made it home safe and sound on the other side of the country (AZ) without issue. Highly recommend this shop to anyone in the area! Can not say enough good things!

I took my car in for a mechanical issue and the service writer tried to charge me $1100 for the…read morerepair and it was ALL under warranty..... Rude and unprofessional trying to be slick and charge for warranty work.

I tried to call the Service Department twice. The first time, I left a message and they never…read morecalled me back. The second time they flat out just didn't answer the phone!