After having a couple of standard services and one that stuck our pretty badly, I was fortunate enough to have the business owner, Kate, contact me about my sub-par experience. She kindly extended a host of complimentary services (including one treatment which I had not originally received) to make up for the sour taste my last visit left in my mouth.
My re-do services started with a separate 15 minute consultation with my stylist, Holly, to ensure we were both on the same page about exactly what I wanted and how it could be achieved. On the day of my appointment, I was warmly greeted by name, and offered several much-needed coffees. Then the magic began. Holly and I again touched base on the treatment and she re-consulted with another colourist on the best method and approach to produce my desired results. She was simultaneously completely professional and warm, and over the next 4.5 hours, she demonstrated utmost attention to her tasks and my (and my hair's) well-being. Holly is a self-proclaimed colour-fanatic, and I would wholeheartedly recommend her in particular to any of my friends looking to have a colour treatment.
What really won me over was the absolutely divine hair and scalp therapy from their new rituals line of services, which consisted of a custom treatment application, scalp massage, eye pillow, warm towel, blanket, and a bit of snooze (if you can help it).
In the end, I am completely pleased with how it turned out. I've finally achieved the look I been wanting for this last couple of months, and most importantly, I am impressed with the level of service I received from a 'salon of the year' award winner. Thank you Elysium team. read more