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    eMarketing Concepts

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    9 years ago

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    Solutionreach

    Solutionreach

    (23 reviews)

    Terrible company to work with. They have poor business practices and have an auto renewal clause in…read moretheir contract. They do not comply with the law and do not inform customers when renewal is approaching. They have been very difficult to work with. Extremely poor customer service. The integration with our PMS leaves much to be desired. We were told that the forms feature would make things so much easier for us. In fact, it has been a disaster. We do not even use the forms feature because it is not integrated fully with our system. It creates more work. That was one of the main selling features that caused us to make the switch from our previous company. Stay far away from Solutionreach. There are so many other better options out there. Providing one star on this review is being generous.

    As i see, other reviews confirm my experience with this company. Horrible customer service. I…read moresigned up with them when i Bought a retiring doctor out to continue with services to not change thinsh around drastically. 5 years later when i realized that i am paying way over the range for the same services other companies provide i contacted customer service. The customer service mentioned that they will have the rep assigned to my company to call me back to cancel. I have never met this rep nor spoken to him in 5 years. not even sure if i talked to him back in 2021. he emails me back and of course says that contract keep renewing and i cannot cancel. he is also very offended that i am cancelling and keeps asking me the reason i am cancelling. After repeating for the Nth time that i am cancelling because i like to consolidate my online software as well as price being high he insisted i cannot cancel. After i asked him to provide me with law required renewal notices he never got back to me and couple of months later send me to a collection company which makes solution reach icon of professionalism. stay away from this company there are many other better and more reasonabke companies out there. I dont think they realize it is 2026 and there are plenty of software companies out there providing the same services. In the era of AI everything, patient appt reminders and texting appt reminders aint rocket science. I am actually in process of retaining an attorney to stop collection harrasment. It may cost me more but they are crossing the legal lines alot and they hope bullying will lead to get what they want.

    eMarketing Concepts - marketing - Updated August 2026

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