I had a general appointment today that I happened to book before reading the reviews on this place. I can't lie I was slightly nervous, but I was open minded because most negative reviews about this location were posted years ago. I'm glad I kept an open mind because the experience was great. The staff was very helpful and knowledgeable, and it was a great environment and experience. read more

Today I went in for my semi-annual cleaning and exam and it was absolutely an amazing experience!! Each staff member was friendly from the front desk all the way to the ladies in the back. My hygienist Megan was very pleasant and took her time during my cleaning which I appreciate, knowing that I was her last client of the day. Dr. Maddox came and did my exam and she was sooo sweet! She took her time to explain the one concern she had, and did not book me for unnecessary work, but instead gave me prevention measures to follow. I had a great experience and look forward to my next appointment at the end of the year! read more

Embassy Dental - Bellevue - Dr. Maddox is the best! - General Dentistry Near Me - Nashville, Tennessee

The customer service is non existent in the Bellevue Office. I can't wait until the new year when I am able to switch insurance. I give the customer service no star. * read more

Had my pay to finish up my Invisalign. Everything was such an amazing experience and so easy. Dr. Maddox explains everything in detail that she answered all of my questions before I even had to ask them. Everything was painless and easy. read more

If I could give 0 stars I would. The patient experiences is not a top priority for them. I used the online booking system to schedule an appointment, I show up and I'm not in their system. Apparently the online system isn't accurate and doesn't communicate with their system. I schedule another appointment with them for a pre screening. I arrive, and they aren't able to verify my insurance. Provided them with the policy number, I receive a phone cal a few days later and they are still unable to very it. Call them back and provide them with the information. I show up for my cleaning and a crown around 2pm, their system had been down all morning and they failed to notify me. They were able to complete the cleaning but had to reschedule the crown. Show up for my appointment, first appointment of the day and waited 15 minutes for them to grab me. I was pulled into a room to talk about my "treatment" plan and the amount owed. My insurance plan says $250 but they were charging me 1,100. After pushing back the individual reverified and determined the benefits were incorrectly ran. I have no idea how they have any returning customers! read more

This is a critique for all Embassy Dental locations because I did not realize that one's first appointment would be just an hour of x-rays and no cleaning. My other friends had the same experience at other Embassy Dental locations. I wasn't able to do my cleaning on the same day because I didn't have time and it was close to closing anyway. I'm wondering if I had both my x-rays and cleaning on​ the same day, would I only have​ had one copay? For this specific location, I had to wait at least 15 minutes for both the dentist to talk with me after my x-rays and 15 minutes past my cleaning appointment start time, and I arrived 10 minutes early for the latter. While the x-ray appointment was extensive, the cleaning appointment was the shortest I've ever had in my life (Maybe because x-rays weren't done on the same day?). The cleaning appointment was also the most comfortable I've felt sitting in a dentist's chair, granted, I'm probably the only person in the world that enjoys getting their teeth cleaned twice a year. My hygienist​ was friendly, perhaps a bit too friendly, because sometimes they would ask me questions or make comments with tools in my mouth. read more

I actually enjoy going to the dentist because the staff at Embassy Dental is wonderful. They make the experience much easier for me. They are kind and very helpful, especially the receptionist. Also, shout out to Lauren! Dr. Li is a great dentist, and I would recommend him to anyone looking for a personalized care. He double checks himself and make corrections where he sees fit, which is a reassuring quality of care. I shop in this area a lot, and parking has not been much of an issue for me. The facility itself is great - clean and organized. So, if you are putting off getting your teeth cleaned (like I did), just do it. You'll thank yourself later :). read more

I do not recommend.They try to get you to have services you don't need.They cancel appointments.I have asked repeatedly to be taken off their email list and I keep getting them years after I have moved!!! Do yourself a favor and Don't go here. read more

Horrible experience! I schedule an appointment for my routine cleaning that its provide through my dental insurance twice a year. The dental technician and the front desk lady try to get me to have services that I don't need. Both of them diagnosed me with gum infection, and they try to make me to agree for a cleaning plan that will cost me almost $1000.00. I declined because I do not have a gum infection. I go every six months to my routine cleaning (with another doctor) and I haven't had any issues. I explained that my gums have been bleeding for years and I didn't have, pain, discharge, swelling or fever. They insisted that I had an infection. I never saw a doctor for this diagnosis and I requested the basic cleaning. The front desk lady told me that it was against the law to have a regular cleaning because I had an infection and I needed to agree to the plan for deep cleaning. I declined and left. read more

Hygienist is VERY good, Dentist is fine, but front office staff is not very competent. I've yet to make an appointment that wasn't rescheduled AT LEAST one time, sometimes three times. This last time they scheduled me for a day the office was CLOSED! Very inconvenient. And, yes, as mentioned by others, they have multiple times tried to schedule us where the cleaning was on a different day than the exam! Silly, waste of our time, and an excuse to collect more co-payments, imho. And, yes, they'll call to "remind" you of your appointment but usually it's to tell you that they can't "do" that day and could you come some other time? I've tried making the appointments six months out, as they push you to do, and I've also tried doing it at the "last minute." No change in the end result of rescheduling. They claim it's because they only have the one hygienist -- solution: hire another and they can split the week so that you always have one on staff! We have periodically changed our provider and seen other dentists when insurance allowed for it, but we've now been stuck with this group for years now... Other small complaints: incomplete receipts, co-pay billed wrong, take a very long time to do simple computer tasks, dentists have come/gone in pretty quick succession (although they SWEAR this will no longer be the case). Once again, time for me to be looking around for a new dentist, I think. Pro: they do have a new dentist on staff who can do some work more complex than just fixing the standard cavity. If I ASK them to check on whether something is covered while I'm there at their office, they WILL do so, avoiding surprise costs. read more

Great office and staff! Easy to locate, parking is a little tight, but that's the entire strip mall. Going to the dentist can be a chore, but it helps to feel welcome and comfortable. Teeth are cleaned and I'm happy with the service! read more

I'm only doing a review because there are so many negative ones across the board. This was my first visit here, Anyone who has gone to a new dentist after not going on a regular basis knows the first apt is lengthy. When I called for my apt I told the receptionist I needed a cleaning and also needed a tooth looked at that was causing pain. They got me in the day I wanted for both. I was there for about an hour and a half. I got all my X-rays done which isn't fun but the lady doing them was friendly. Then Dr.Li came in and looked at my problem area, did a few things and told me the solution. Then I was off to the hygienist who was fast, thorough, and friendly. The reviews saying that they had to pay for things that didn't want and what not, was not the case for me. I needed some work done but they gave me a completely broken down quote to go home with before I called back to make my next apt. The hygienist recommended a few things but she said they almost always do, but again, I said I didn't want anything extra that day, so they put the prices for those things on the paper with the quotes if I wanted to schedule it for a later time. I have another apt next week to get my work done. If anything changes with that apt I will update my review. read more

I usually hate going to the dentist but this experience changed all of that for me!!! Dr. Maddox is doing big things here and I highly recommend this practice to anyone who is hesitant!! read more

Sketchy... First appointment I had a bunch of pictures taken and I verified with them that it would be covered by insurance. A few weeks later received a bill because they weren't covered. Came back for SIX fillings (I take good care of my teeth)... and was charged crazy amount & was there for 3 hours. They suggested I follow up in 6 months but I will not be going back. I will say the people were nice while I was there. Save your time and money, go elsewhere. read more

Dr. Maddox is great, she explained exactly what she was doing and why she was doing Made me feel at ease

The staff was pleasant and accommodating. The reason for my low rating is because of the scheduling and billing process. You have to have 2 initial appointments just to get a cleaning- that's not convenient at all. My real frustration is with the billing. I was initially told that my procedures weren't covered by my insurance. I had them double check and was then told that they would be covered 100%- that's why I made the appointment. Then, only AFTER I had the procedure and even opted for additional services (because I was told that I wouldn't have other charges), I was informed that my insurance doesn't actually completely cover the particular fillings they provide. I would expect to receive an accurate and honest estimate from a knowledgeable billing staff and I absolutely did not. read more

Too bad I can't give zero stars! Don't go here! They jabbed a metal pick WAY up into my gum very painfully and announced, "You have advanced gum disease!" Long story short and over $400 and a lot of pain later, I have a new dentist. He tells me that I have absolutely no symptoms of gum disease (which I've been saying all along). He said if I did, I still would. I do not have gum disease! Looks like they have a reputation for telling most people they have gum disease when they don't. ***Also, when I went in for a cleaning on my first visit, they said they don't do a cleaning on a first visit. Said they only do exam on first visit. They charged me for exam. At my first visit to my new dentist, they did exam then they cleaned my teeth all in the SAME visit. read more

I will not go to this dentist again and I don't recommend it to anyone either. Here are the facts: They do x-rays and an exam the first visit, but not a cleaning, rather they do an "assessment" to determine what type of cleaning you need. They did full x-rays without consulting me first. These x-rays are not fully covered by my insurance and so I was billed later after I was told I did not owe anything for the visit. The front office was completely inorganized and there was obvious tension between the two individuals working up there. I witnessed lots of eye rolls and bickering during my 20 minute wait (past my appointment time). Once I was finally brought back to the exam room I sat there for quite a while before someone came to do the x-rays. No one there works with any type of sense of urgency. As I was sitting alone in my exam room I heard multiple conversations from the employees standing in the halls about things that had nothing to do with business. One example was the x-ray tech asking one of the dentists what was the weirdest thing he had ever eaten. Good question, is that really the best time to talk about it? No. Unfortunately, they found cavities, but that is my own fault, not theirs. When determining the treatment plan they told me that it would be $795 to fix 3 cavities (2 were existing cavities that needed attention, and the other was a new cavity). This was after my insurance would pay their part. All I know is I paid much less for more work when I didn't even have insurance. Remember that no sense of urgency part? In order to do x-rays, talk to a dentist, and have the hygenist look at my mouth all took a total of 2 and a half hours. I waited more than I had any contact with anyone. As a working professional, I do not have time for this and I don't think anyone else does either. So I am on the search for another new dentist... read more

Had to give one star because it won't let me give none. I brought my 17 year old son here. He has really bad teeth and would never brush. They gave me a treatment plan that cost 16,000 yes 16,000! After insurance I owed 7,000. I brought him to his appointment they wanted 3,000 up front. They put him under then came out to me and said there was more work to be done and wanted more money right then and there. I started crying and had to call someone to borrow money. They then put fake temp crowns on him and sent me him home with a 900.00 balance. His so called temps fell out in a few weeks he now has no teeth on 5 of his teeth in front. They sent me to collection and he has no teeth. My poor son can't eat real food or leave the house and deals with depression and we don't know what to do!! Please please stay away from this place! I worked in dentistry for 25 years no Dr I worked for would ever do something like this! Remaining balance? I will pay remaining balance if you put good temps on my sons teeth. read more

I had my wisdom teeth removed back in March of this year. I paid my $661 copay the day of surgery. A week ago(10/29) I received a bill in the mail for $456. When I called Embassy Dental, Cecelia (the office manager), informed me it was because my insurance did not cover the anesthesia. When I spoke with my insurance provider (Delta Dental) they told me that they do cover anesthesia, just not the IV sedation Embassy used. After going back a forth with both Embassy and Delta, I'm being forced to pay. Apparently, Embassy Dental is not required to check before your surgery if your insurance covers everything, but most companies do it as a courtesy. I urge you to avoid Embassy Dental if you believe in morals. read more

I absolutely love this Dentist's office. Every employee and Dentist that I encounter is very friendly and helpful. The office also sends you reminder emails or calls you so that you won't miss your appointment. A very helpful service for busy patients. I especially love how the patient chairs are massage chairs, and there are tropical pictures on the ceiling. A very nice touch. Most people dread going to the dentist, but with a wonderful practice like this one, there's nothing to fear. read more

UPDATE: My "permanent" crown fell off today in addition to the persistent infection in my gum that spread from the botched root canal.

Dr. Rose is here now. I just love him. He is always so nice and makes sure I am happy as I can be being in the dentist office anyway.

Let me say first that I don't like dental offices / dentists in general. That being said, we have been going to Embassy for about 8 years. Gloria and Chris are always helpful in setting up appointments and answering my crazy billing questions. They have worked with me to split bills between flex spending and credit cards. Karen is an excellent hygienist. She does a great job and never yells at me for not flossing enough! We all really liked Dr. Rose and will miss his great bedside manner. I've only met the new dentist briefly but my husband met with him yesterday and had good things to say. Dental work is expensive and painful. I've talked with people at work and I think the pricing here is comparable depending on your insurance coverage. Take really good care of your teeth. I didn't when I was younger and had fillings in all of my molars. Now I'm working on crowning them so I can get rid of the mercury fillings and hopefully not have to get implants. read more

Worst dental facility I have been to Went to have my teeth cleaned and they charged my insurance 900. Dollars and said to get them cleaned would be an additional 441 dollars. I left and said no thank you. This place is and rip off. read more

DO NOT GO HERE!!!!!! I am not the BEST about flossing, but I brush my teeth twice a day and use mouthwash. My teeth are white, and my gums are not reddened or tender. HOWEVER. As nice as the dental hygienist was, the lady who came in to measure my gums was HORRIBLE! She JAMMED the poker down into my teeth, which I am now convinced was a complete SCAM to try and convince me I needed an $800 cleaning IMMEDIATELY and THEN a $200 follow up plan!!! I said absolutely not!! I have never smoked a cigarette in my life, and I know some teeth issues are below the surface but everything in my mouth looked and felt fine!! I knew something was off, so I went to a different dentist for a second opinion. I got my gums measured PAIN FREE, and got the REGULAR cleaning! The people at the second place already KNEW why I was coming from Embassy because apparently they get a lot of patients like me!! DO NOT GO HERE!!! THEY ARE A MONEY SUCKING SCAM!!! read more

I had the same experience. I was thinking I was getting a teeth cleaning, but had to go through 2 hours of xrays, exams, etc... Then was told I would need over $3000 of work done! No thank you. Hope this helps others, seems like a little bit of a racket to me. read more

If you like to wait an hour or so PAST your appointment time, and if your time means nothing at all - then this is the place for you! This place keep changing dentists in the past 3 years. One of them was an absolute joke as far as work morals. He would talk away and socialize with whomever while working on 2 or 3 patient's months. It was very aggravating to sit in the chair waiting on him to finish his last story telling with whomever in the background. The assistants were fed up with his lagging behind - you can tell. I had to be numbed 3 times while waiting on him since he took more time socializing them my local anesthesia took to work. Absolutely reticules. It seems like the current dentist are more decent, but there is still the waiting time, double booking issues, and misunderstandings. You could get a print out of the estimated cost for a treatment, come back to actually do it and be faced with a much higher quote all of sudden. It keeps changing and no one can tell you exactly why. The crown i got there last does not fit well and kept falling off even though it was cemented with PERMANENT cement. Does not make any sense at all. I am still waiting on the crown to be redone, and unless I receive some compensation for my lost time, time and time again, I will look to go somewhere else. My dentist in california ] was right on time! And I mean on the minute! I never had to wait, he was always booked and busy and front desk was very efficient, which I can't say that this place is. Small talk better be left for social events, not waste a patient's time. read more

This is a nasty office and the only thing they care is money - how to bill you more!!! Let me tell you this by a few examples: 1. I just moved to Nashville two years ago. My insurance and their proximity to where I live made me chose this place. I only need dental cleaning because I had never had any dental problem. During my first appointment they only did X-ray and told me I had to come back for a cleaning because I was a new patient and they could not do the x-ray and cleaning together due to their policy. Finally it was cleaned during the 2nd visit and they charged me "fluoride" fee for fluoride put on my teeth which I always had during my previous cleaning in other offices and never got charged as extra fee; 2. My daughter underwent the same process above, and they said there was a cavity and need extra work. We don't believe it because she never had any problem and no symptoms at all. A later exam at another office proved we were right - nothing wrong with her teeth; 3. This past April I went for another regular cleaning (after skipped one because they said they didn't have a hygienist and canceled my appointment). Even with extra charge, the previous hygienist at least did the regular cleaning. This time, the new hygienist I never met previously took the x-ray first, and then said I had periodenitis and need deep cleaning, for which I had to pay $600.00 after insurance coverage. I had no symptoms and my intuitive feeling and my feeling as a medical professional told me this was not right. So I asked to do the regular cleaning that day and if a deep cleaning was really needed I would come back at a later time. She immediately very rudely told me "NO": either deep cleaning or nothing. So I ended up received nothing but a x-ray only. 4. After a series of problems as examples mentioned above, I finally decided to switch to a new dentist office, which is so great: they did our cleaning at the first visit (even though I can not have another x-ray because insurance only cover once a year, but my daughter had x-ray and cleaning together), didn't charge us any extra fee for "fluoride", and confirmed nothing wrong with both mine and my daughter's teeth (I'll write an excellent review about my current dental office in the website belong to them). At this point I think you can tell what a money hungry liar the Embassy Dental office is. Be aware, save your health, money and time by NOT GOING TO THE BELLEVUE EMBASSY DENTAL OFFICE - AT ALL. read more

As a comment was made earlier cannot give below a "1"or they would sure get it. Called about an appointment on a Friday said I wanted to have a tooth looked at well they said they could fit me in that day I said no did not need it that quick so they gave me an appointment for that next Monday I said oh that's quick. I asked will this be considered an emergency visit she said no well dang went in and yes they charged me 30 dollars for an emergency visit insurance did not pay that. Then I stated I wanted a partial for bottom and they gave me a quote of 758 dollars then they seen what insurance I had and they said oh wait that's a 500 lab fee..... so it bumped it to 1258. So the next day I look up partials on my dental plan the highest one should only cost me 360 out of pocket come to find out they were and they knew it quoting me a partial that my insurance did not cover. But charging me the 500 lab fee my insurance charges. Sneaky folks. I called and cancelled that next appointment. read more

Unless you are extremely rich and have plenty of time for appointments, I would advise everyone to stay away from this place. I went on the recommendation of a friend who had just had a cleaning. My 1st appointment was for x-rays, pictures and an evaluation. When I arrived there was a man livid with the office staff arguing about how due to their error, he unnecessarily traveled to their office that morning. The dentist and the assistants were very nice and helpful. However just for my evaluation and x-rays, I spent 3 hours in the office--I still had to work that day, so it seemed like there was no regard for my time. They also asked me and pushed about countless unnecessary, costly procedures (oral cancer screening--I'm a non-smoking 30 year old, laser gum treatments, etc.). I then received my treatment plan which was $2500 out of pocket (and I have insurance!). They asked for a deposit on my next appointment, which I've NEVER heard about before. I gave a $100 deposit at their request. I went home and consulted with my dentist from childhood over the phone and they told me to run from that place---the crowns that they were suggesting were not durable and were way too costly. I decided to have a consult with a dentist in Green Hills and my treatment plan was $1000, a total savings of $1500. That is insane! Who has that kind of money to just throw away at Embassy? I then attempted to get a refund of my deposit at Embassy--two months later and I FINALLY received it. Embassy Dental does not have their patients' best interest in mind...you are much better off going to a non-corporate dental office! read more

I went in for a cleaning. They did x-rays and then listed a whole host of procedures that would need to be done. Then I was told they would not do a cleaning. They would only perform a deep.laser, very expensive-non insurance covered cleaning. I said, "no, I just want the one my insurance covers". They said that once it is stated that the dentist office has advised you to do the bells and whistles cleaning, your insurance will not cover the basic one. I called my insurance company and asked them if that was true. They said that was totally false. I called back Embassy and confronted them on it. They changed the story and said the hygienist would lose her license. I don't know how true that is, but since they lied to me one time that I could verify I decided not to go back to them for the many crowns and multiple root canals they said I needed. My crappy Vanderbilt insurance (which Vandy dentists won't even take) is pretty worthless. I traveled out of state for Christmas and saw a trusted dentist there. He said I certainly had several fillings that needed to be taken care of, but no crowns and no root canals. I paid out of pocket and it was less then even one of the line items from Embassy. Do not go there. Ever. Run. read more