I just received two bills one for each of my daughters one for 200.07 and one for 129.14 for something back in February of 2017 it is December 2018. My children have had the same doctor since birth. I have never taken them to any other Doctor office EVER. We live in a completely different county. I don't even know where Cumming is located. I will be calling them Monday and update this post then. read more

They're very unethical and unprofessional. The staff is rude and could care less about you. Also, the doctor doesn't care for the patient and only comes in to say hi and leaves. My daughter hates going there now. They charged me for a no show for a wrong appointment time that they couldn't verify with me. I had to stand there and argue over this issue which will stay unresolved. Overall, terrible experience. I will be changing my daughter's doctor asap. read more

I have been a patient here for almost 4 years, along with both of my children and would never consider going to a different office! In fact when either child is ill they will actually ask me to take them to see Dr. Joan because she always makes them better. This office truly cares about their patients!!!! Dr. Joan takes the time to get to know her patients and will actually talk to you on the phone instead of insisting on an appointment like most doctors. I have referred several people to this office and have always been thanked for sending them to such a great doctor. Rose at the front desk greets everyone with a warm smile and a caring heart! I have and will continue to refer anyone I know to this office. read more

Dr. JOAN is absolutely wonderful! Myself and three children are patients of hers. I am a RN and am very picky about who I would see as a physician and especially who i would take my children to see--we have been patients of Dr. JOAN for about 6 months now and have seen her consistently with 3 children! I am always impressed! She is very thorough and I have always trusted her care. Her staff is beyond nice. They go far beyond your typical MD staff. They are extremely personable and my kids LOVE them...which says a lot;) We will continue to drive 40 minutes to see this office for they by far exceed any expectation I have ever had! read more

This office is very unethical and they charge fraudulent charges to your insurance company. I followed a doctor over there that my son had been going to for a very long time she is a wonderful doctor but unfortunately she left the practice very quickly I begin to wonder now if it was because she realize that the practice was unethical and they were filing fraudulent claims. Again that is my personal opinion I'm not saying that that is exactly why she left but I begin to wonder. My son went in for a physical which we do not pay a co-pay for. This appointment was back in June in September I received a bill that said second notice regarding a past due balance for a co-pay for that visit which I never got a first bill. I called asked to speak to the bill person Rose and never received a call back. At the end of September I received another bill saying third notice again never received a first bill and called once again. Left A message with an individual in the office on Tuesday and never received a return phone call once again I therefore called back today and spoke to an individual. I explained that I only went there once for a physical because the doctor that I went there to see left and I change doctors because I had no reason to stay at that practice. I said I do not pay a co-pay for a physical and she said that the physical was charged along with an office visit. Um why was an office visit charged when he only had a physical they tried to say they don't know why but that is what the doctors notes said that something was discussed outside of the physical. I stated there was nothing discussed with the doctor outside the physical there was no questions asked there's no problems my child had at that visit at all that the only thing that was done was a routine physical. She said I'm sorry ma'am but that's what the doctors note say and that's what was charged. She said I would have to take it up at the doctor I was like how am I supposed to take it up with the doctor if you do not have the doctors forwarding information and you cannot get in touch with that doctor anymore because she no longer works there? She then hung up on me so I called my insurance company to inform them about this fraudulent charge. The insurance company then called the doctors office they tried to claim that they don't know what was said in the visit and that the mother was not in the room so they could've talked about something else. That's a lie because I was in the room the whole entire time. The insurance company guy then called with me on three way we discussed it again I explained that the only thing that was done in the visit was a routine physical she refused to adjust the charge that again I'm disputing because I never received the services. She then said that she refused to continue to talk to me about this and that I just needed to pay the bill. She tried to tell me that the only one that could have access to the records was that doctor and nobody else could have access to those records or change anything. I am sending a letter to my insurance company disputing the claim for this office visit because I never received an office visit with this doctors office. This doctors office is very rude unethical unprofessional and they charge fraudulent charges. They said that they did an audit after That doctor had left and that they had to Bill several other people because supposedly they were billed wrong and they were owed money. I find this very hard to believe I believe they are committing fraud. I think they were upset that they lost the doctor and they probably lost several patients and therefore they're just trying to make up whatever money that they can. Never never never go to this doctors office you will be charged things that you never received and they will not make it right or investigate it or fix it. They also will hang up on you and won't return phone calls. read more

My son has been a patient here for 3 years and I for 1. We absolutely love the staff. I can call and say I'm concerned about what just happened with my son and they tell me to bring him in and they stick him into the schedule. Not many offices would be willing to do that. He is loved by all the staff and asks to go see them whenever we pass by the office. read more