Emerald Lawn Sprinklers was excellent to work with. Tech Davey thoroughly evaluated and started up my sprinkler system, clearly explained what it will take to get everything operating properly, and answered all of my questions. He was professional, knowledgeable, and honest. I highly recommend Emerald Lawn Sprinklers! read more

So far so great!! We got a quote from Emerald and it was super reasonable! I also got a follow up call from the nicest receptionist! We are planning on getting sprinklers next year so will update when we do! read more

Gianni and Nesto were amazing! So nice and informative....they taught me a lot about my system helped me decide what to upgrade (vs not). Thank you so much! read more

Timely and efficient annual servicing of the lawn sprinkler system they installed for us a few years ago.

We have been a customer of Emerald lawn sprinklers for many years. They are fair and always do a great job for us.

Emerald originally installed our sprinkler system in 2021 and has provided the bi-yearly service ever since. The original install was done professionally, quick and they made it an easy process for us. The cost was very competitive and we felt it was good value for the price. The team knew exactly what they were doing and ensured we had a good understanding of how the system worked once complete. Emerald has done our spring energizing of the system as well as the fall winterization and we've been happy with the ease of scheduling and thoroughness of the team when they come to do the service to ensure the system is running smoothly. read more

As a new homeowner im completely clueless about the sprinkler system the house came with. Every time ive called they've been patient in explaining how to use it. Dawel and Henry came by yesterday to turn on the sprinklers and were also very helpful showing me how to operate it and explaining how it works. I would recommend them for sprinkler needs! read more

Davey and Edwardo did a great job. They called to let me know their scheduled arrival time and explained the work that needed to be done. B. Darivoff read more

I have been very disappointed with this company. Not only are they unfamiliar with the type of sprinkler system that I have, but on more than one occasion gave me inaccurate information about my system and suggested work that was not necessary. In addition, they fail every spring to position the sprinkler heads correctly so that a part of my lawn doesn't die, and then when I don't bring it to their attention within 10 days of opening the sprinklers in the spring because I am not using the sprinklers yet that early , they charge me to come out and fix their mistake. The woman who handles intake in the office is also quite rude when you try to bring this stuff to her attention. I will not be renewing. read more

The team did an awesome job fixing our sprinklers which were unfortunately impacted by our new fence being installed. They quickly came to assess the problem, made suggestions and we are back up and running and ready for the warm weather. If you're looking for a team that knows what they're doing and to reassure that they're doing it right these are your guys. Thanks to the team: Joan, Juan, Peoples , Eduardo, Michael , Ramon and Danny. read more

The installation itself went fine. But it is NIGHTMARE to work with the ladies on the phone. They talk to you SO RUDELY and with ARROGANCE as if they are doing some charity work. I have had to call them numerous times to follow up on permits and swapping the complimentary service with de-winterizing the sprinkler system and every time I have to deal with the CONDESCENDING tone. It is not worth the hassle to go with this company for the sprinkler system needs. Even a DMV rep would treat you with better respect, if you know what I mean. Please have some BASIC customer service etiquette. read more

DO NOT TRUST THIS COMPANY! I paid them $150 to flush out the sprinkler system in the spring, only to find out they didn't turn it on, but instead cut the wires and told us they could fix the system for $900 cash or $1000 card. Another company fixed the wires and our sprinkler system was restored for less than $200. read more

We had Emerald Lawn install our sprinkler system in Millburn, NJ and have used them for turn on/off ever since. They were reasonably priced and are very organized. highly recommend them read more

these guys are always reliable and courteous. this time it was troy and carlos definitely use them read more

Very disappointing. Apologies for the long review but context is important. I was a customer for a few years. The install crew was rough and caused some damage but it was manageable. Ever year I bought their contract so they would winterize in the fall and start-up in the spring thinking that would prevent issues. It doesn't. Every year at start-up they found something had "broken" over the winter that they claimed wasn't their fault. Every spring I paid to replace the broken item. This year it happened again. The joint broke where the head connects under ground. After telling the start-up crew I wasn't going to pay to fix something as a result of not winterizing it properly, they told me I had to contact the office. After multiple phone calls and messages over a week their office staff finally told me I needed to talk to Donna. It took another two weeks of phone calls and messages and still Donna never called me back. Finally I got Donna on the phone and she was nothing but confrontational from the start. Their motto should be "The customer is always wrong!" She claimed she never received any of my voicemails and never got any of the messages I left with her office staff. She refused to even entertain the idea that it could be a result of poor winterization and even told me at one point that irrigation pipes that are 8" underground don't freeze anyway because the earth warms them?!? She then compared my sprinkler system to her home pool filter and said that when her filter needs replacing, she doesn't blame the pool guy. When I told her that analogy doesn't apply, she then accused me of just looking for free service. I told her I just wanted them to do the right thing or they would lose me as a customer. She was fine with losing the customer. Again, very disappointing and really bad customer service. I would not recommend. **Update** It's been about two weeks since I wrote this review. While they immediately responded to this review in a seemingly professional manner (as you can see), they haven't actually done anything to address the issue. They haven't even tried to reach out to me. Again, I would not recommend. read more

These guys got out quick and since they had done great work in the past for the sellers of our home we just recently purchased, it was a done deal we'd use them to check up on the system. There were a few issues the sellers had kinda ignored for awhile that we needed repaired and they did it the day of the initial visit. Looking forward to getting this system going now so flowers and plants stay beautiful and the grass stays green in this heat wave! read more

We've been using emerald lawn sprinklers for 10+ years and have found them to be reliable, honest and courteous. Would highly recommend. Troy and Carlos were super helpful and efficient. read more

The work was thorough and the team here led by Troy were very helpful and knowledgeable, diagnosed the problem and resolved it quickly and reasonably. We really appreciate the work they did and how they helped us figure out how to address the problem with the electronic sprinkler system moving forward. Troy was a very good communicator and did a great job. read more

Joan and Orbys were great! Super knowledgeable and helped get our system up and running well for this year.

Great job guys! Thanks to NICK and ORBIS! Handled everything professionally and quickly.

Carlos and Joan were wonderful in helping us start back our system for the year! Helped to set up our new WiFi module.

The Company has been doing an excellent job maintaining my sprinkler system for at least 10 years. The service techs are polite and professional. Costs are competitive. read more

Used Emerald for over a year and Joan and Orbys came to help us with the system reopening today. They explained the work well!

Great service! Joan and Ronny explained the issue and are extremely helpful! Great working with them .

We have been using Emerald Lawn and Sprinklers for 10+ years. The system has been great and the techs are both courteous and professional. Very happy with the entire team! Joan, and Ronny were great setting us up for the year today! read more

Amazing service and workers. Professional and fair value. Ed and Donna were a pleasure to work with. Respected family business and best irrigation company in the surrounding area. Highly recommended. read more

I recently had Emerald Lawn Sprinkler Co. come and install a sprinkler system at my home. They arrived at my house at the time scheduled. They were extremely professional and clean. After they were completed, they tested every single sprinkler head,made adjustments as needed and took the time to explain everything to me. I highly recommend Emerald Lawn Sprinkler Co. They also sell and install garden Lighting. If you been wanting a sprinkler system at your home look no further then Emerald Lawn Sprinkler Co. read more

I just had Marcus and Jay come to my house to start sprinklers...very polite, quick, and answered all questions. Totally recommend using Emerald Lawn Sprinklers for you service. read more

Beware they are very unprofessional and will damage your house. The woman in the office is very rude and nasty!!

I would give them zero starts if I could. This business is only interested in securing your lawn contract to later on charge extra fees every season. I have been a customer for 7 years and their customer services is terrible. It is extremely hard to get ahold of them when things go wrong. Expect to wait 3-4 weeks in the Spring and Summer to get sprinkler services started or to have an issue fixed, while your Lawn and Landscape dries out. They overcharge often and are definitely understaffed. I talked directly to the Owner Donna to get issues resolved and she basically said that I 'like everyone else waited for last minute to call them' and so I had to wait a minimum of 3 weeks to get service. Alternately I could pay them double and they would come right away. Money money money... Really dissatisfied with this business. read more

Poor service and questionable Business practice. Fall 2021, First year I called Emerald to winterize my system. 9 Days after they blew my sprinklers out, I coincidentally began having plumbing issues inside my home. Ended up replacing leaky Pressure Regulator valve to my entire house and a Backflow-Preventer on Sprinkler system. This Spring 2022 I discovered that my dedicated Water supply to the sprinkler system is apparently leaking/running even though all Sprinkler Zones are off. When I called Emerald and explained my concerns and that I wanted them to come inspect the leak, they insisted on charging me $105.00 just to come out and look. The rep talked in speculative circles about any possible reason it couldn't have been the Winterization Tech's fault in order to justify the "Doorbell Fee." All I asked was for the courtesy of someone to come out and confirm whether or not the Winterization caused the issue. We could then take it from there. But apparently asking a Service Provider to come and inspect possible damage from a Service they themselves provided, is viewed as "wasting their time." Please don't waste their time.... or yours. read more

The sprinklers were installed in front and back. Schedule was fast 1 1/2 weeks after calling they were installed. The technicians were very helpful when they came out ! Very informative pleasant and knowledgeable. Came home to find 3 bricks in my back yard and 2 bricks in front yard ( newly installed patio and front walk way) as well as my 1 year old back door damaged. Husband called and they returned call week and half later just to offer 100$ for all damages. Shortly after all sprinklers were installed was rototill my front yard to lay sod and two of the pipes were only 3 inches under ground .... recommended depth should be 8-12 inches. Sliced the pipe in half Called company to fix the pipe so I can continue . Woman on phone said she will try to have someone out same day and someone will be calling me. NOONE CALLED BACK. My father had to fix the pipes. Have half and half feelings about company. Had some positive and some negative experience read more

Emerald installed my sprinklers several years ago and I have had problems ever since. I have an annual maintenance contract but every year something else goes wrong and they hit me with additional charges. Time for me to find a new sprinkler company. read more

Moved into town about few years ago and initially used another sprinkler company our former home owner used, since we were too busy to ask around at the time. After that we learned a lesson, as the initial company was an extremely small local family business comprised of mostly their immediate family (a kind of business we typically go out of our way to support), yet they seemed like their doing us a favor to "get us" on their schedule, since their staff was so busy (which would happen if the service tech crew is limited to a few guys.) Additionally, their actual service and our lawn sprinkler coverage was ok at best. After year one, we asked around a friend of our recommended Emerald, since then we've been very pleased with Emerald. Scheduling a service call at a convenient time is always easy with their office staff. Today we had Nick and Andres handle our season start-up and they did a great job. Their techs are usually very good. We've been so pleased with their service we recommended them to neighbors and friends. A few of which are now using Emerald as well and are also happy with their service. read more

horrible company came out cause major damage at my house cost me $1000 in replacing electrical wiring also cut my Fios line and my sump pump drain and destroyed my lawn. Totally unprofessional I've been a contractor for 26 years stay far far away from this Company no matter what price they give you it's not worth it! read more

They do not deserve even one star. The company is dishonest and is unwilling to refund me the purchase price for opening and closing my sprinkler system, and has repeatedly contorted the facts to fit their version. I called them as a new customer, and they gave me a new customer discount. They thought I used them to get an estimate off of an Angi site. I told them that I did use Angi but that was just to find companies to open and close my system but Angi did not have in their drop down menu opening and closing system so I just checked off the first box but I never used them at that time for anything. This "Donna" who I spoke with multiple times understood what happened and that is why I was given the new customer discount. When the men came to my house, they told me I needed many repairs, and I told him that I would get my own quote. I then called Emerald and was told that the "owner" would call me back. The next day, I received a call, and was told that would charge me $105.00 for a service call. What? The entire amount was $181.00 and the company is located in Springfield, and was doing work in my area already. Then this Donna changed that excuse to say that Emerald would charge me for an estimate. What? The men never informed me of any charge for an estimate, so this was a new excuse. The bottom line is that they just want to keep my money. They never performed any service at my home, never sent me any contract, never told me there is a service charge for coming to my home, and never told me there was a charge to tell me what it would cost me to repair my system. Nothwithstanding all of that, they still refuse to refund me the full amount I paid them over the phone. In fact, the owner yelled at me when I challenged her about why I wasn't getting a full refund. I made a dispute with my bank and with the BBB which I highly recommend all dissatisfied customers do. I would never recommend a company that puts its dollar signs over customer satisfaction. read more

Appt window was from 8-11 and we were please when Dave showed up by 8:15. He took the time to show me everything as this was new to me. He was polite and accommodating. Price for winterization was reasonable. I hope to have the same positive experience in the spring when we turn it on and make adjustments. read more

I've been using these guys for all of our sprinkler needs since we moved here 7 years ago. Got their number from one of our neighbors who also uses them. They done all of our seasonal blow-out and maintenance/repair, plus last year they installed a wireless rain sensor and extended the coverage of two zones after we had some trees removed. All of the work was done quickly and professionally, and at what I thought was a reasonable price. My experiences are not the same as the other reviews here, in that they've always shown up when they were supposed to and the technicians (usually the same two guys) are polite and respectful. Also not sure why they're reported as "closed", since they just came today (7/30/14) and replaced two heads. read more

Nick and Andreas came from Emerald to set up our sprinklers to start the year. Very professional and got us going.

We had our sprinklers installed by Emerald two years ago. The team was excellent then and still excellent now. Installation was impeccable, we get full lawn coverage with no dry spots. Every year they do our winterization and spring tune up. Today Nick and Angelo adjusted some sprinklers and installed a WiFi controller for us. Everyone that has come to service has always been extremely courteous . read more