Josh was amazing. Quick response, same day service. Could have charged me much much. Saved me…read moremoney, very honest, which is very important

Awesome service! Turns out it was just a power problem, not a broken pump--saved me a ton of time…read moreand cash. Got the pool timer fixed and rewired, and everything's swimmingly again. Highly recommend!

Just over a year after installation, the new pool coating is failing. Multiple pool companies have…read moreinspected it and identified that the surface was not properly prepared prior to application. There are numerous voids where the coating did not adhere to the pool shell. Those sections are now discolored, and calcium flakes are forming where air voids exist behind the coating. Best Florida Pool and Spas acid washed the surface earlier this year. This would have been an opportunity to identify the adhesion problem, but the issue was either not recognized or not communicated to me. Separately, Best Florida Pool and Spas installed a heater a few years ago that remains under warranty. The circuit board has failed. I have requested the purchase invoice needed to file a warranty claim, and they have not provided it. My recommendation to anyone considering this company: put a formal written contract in place before proceeding, so that you have clear documentation and legal recourse if problems arise.

Kori and his team are awesome. I got my pool resurfaced, skimmer replaced, lights replaced and deck…read morepainted and everything came out absolutely beautifully. They were also able to install a waterfall in the pool and it's gorgeous. Highly recommend this company for all of your pool needs.

Fabulous service, took my pool from murky green to clear and blue in less than a week. Very…read moreknowledgeable and has all the tech to keep your pool running smoothly. The price is nice too, loving the communication and dependable service! 5/5 star would recommend!

From the owner: From routine cleanings and chemical balancing to minor equipment repair or green pools, our expert…read moreteam is dedicated to delivering exceptional service with a personal touch. With us, you can relax and enjoy every moment in the water, knowing your pool is in the best hands!

My Pool Repairs is the best pool company we've ever had the pleasure of doing business with! I…read morecannot say enough about the customer service, repair technicians, and pool cleaning technicians. We've had several different pool companies over the 7 years we've lived in Kissimmee. This company came through in a pinch for us when our pool wasn't working properly and needed several repairs as well as cleaning maintenance. Carie and Michelle in the office were wonderfully kind, patient explaining what needed to be done, and quick getting us our repairs and cleanings scheduled asap. The repair technician, Michael was especially kind and helpful. You will get the best service and support with this team. Plus they have the most competitive prices in the area. Thank you again for all you did for me and my family.

This company very was quick to respond via email. We are vacation rental owners so we had our pool…read moreheater install scheduled between guests and had confirmed the time twice with them including on the day before service. I flew in from the west coast just for the install and the morning of install at 8:45am they emailed me that they needed to push out the install out multiple days. This was not acceptable as we had guests coming and I was only in town for the day. They kept saying they would try and get out that day, but a few hours later they informed me I needed a permit prior to install which was not mentioned up until that point. That put the brakes on the project of course. I would absolutely NOT recommend this company especially if you are trying to get a project done at a specific time.

I can't say enough good things about ETHSNS POOL CARE…read more Ethan is prompt, knowledgeable and goes above& beyond. We have had several other companies since we bought our house , and none of them came anywhere close. We are beyond pleased with the level of service & professionalism Ethan radiates. Its so nice to see such a motivated hard working young man building a name for himself-keep it up Ethan & you will go far. Thank you for keeping our pool crystal clear

Before and after photos. Quick, efficient and great pricing. Utilized for one service, but have…read morebeen so impressed, will be using Ethan's services, as he he's very knowledgeable and you don't feel like you're getting ripped off.

Great service. Dependable. He knows what he's doing. Reasonable price. Weekly pool service.read more

Edwin was amazing from start to finish! Gave me an accurate estimate, came out quickly and did an…read morefantastic job! In fact, he replaced the pool pump motor for almost 300 hundred less than one of the estimates and $150 less than the other! He is the real deal! Best pool company and person I have dealt with in my time owning a pool! Could not recommend more!

They replaced two pool lights for me. The technician was prompt and professional. They offered the…read morebest price on the lights, best price on labor and provided a three year guarantee. I am very pleased.

I didn't end up going with Blu magic pools But I have to commend them on their great communication…read moreand a really good quote. I had multiple quotes and many tried to gouge me. Blu magic did not I would highly recommend them.

Stopped in to pick up some pool supplies. The owner seems to be a very nice gentleman. He takes…read morecare of my dad and provides him with great suggestions in order to keep his pool on tip top shape. Great customer service.

I have been a customer of The Pool Doctor for some time, and unfortunately, my experience with the…read morecompany has been increasingly disappointing. The primary issues have been communication, employee turnover, inconsistent service, and inadequate service reporting. Recently, one of the co-owners cancelled our service, explaining that they were spending too much money on chemicals because our dogs use the pool and that the company was downsizing. Regarding the chemical usage, I have no way of verifying that claim because the technicians' service reports do not provide sufficient detail about what was done to the pool or what chemicals were used. For more than a year, I raised this issue with the other co-owner and was repeatedly told that the technicians needed to improve their reporting. Unfortunately, the reports never meaningfully changed. The explanation about downsizing also raised questions. Our home is approximately two miles from their office, and there are several other customers in our neighborhood, including a neighbor directly across the street. When I asked whether those customers' services were also being cancelled, I was told, "I haven't determined that yet." Based on our experience, I believe the more significant issue was that we had repeatedly contacted The Pool Doctor regarding inadequate service. This became particularly apparent last week when we were told our pool could not be cleaned because of black algae and because the technician did not want to contaminate the company's equipment. We have brushes, a vacuum, and appropriate chemicals available specifically for pool maintenance, located right next to the equipment, and we have always instructed The Pool Doctor's technicians that they are available for use. Given the amount of employee turnover, however, it does not surprise me that newer technicians may not be aware of this. When we contacted the technician to ask whether the black algae had been treated, we could not get a clear answer because the service report did not indicate what had been done. The technician responded that he was running late for another appointment and could return the following week. As a customer paying for regular pool service, I believe it is reasonable to contact the office when a significant issue is discovered and the scheduled service cannot be completed. Later that same day, an office employee privately indicated to us that one of the co-owners had been considering cancelling our service because we had been contacting the company frequently regarding poor service. We had been doing so because we were experiencing repeated problems, including new technicians regularly rotating through our account and service reports that did not adequately document the work performed. We ultimately received an email late on a Friday informing us that our service was being cancelled. When I called the office and spoke with the co-owner, he acknowledged that we should have been informed sooner and stated that an office employee should have communicated the cancellation to us. In my opinion, that only further demonstrated the communication problems we had experienced. I understand that businesses have to make decisions about which customers they serve, and I also understand that other customers may have completely different experiences with The Pool Doctor. My review is based solely on my experience. Unfortunately, that experience has been one of poor communication, significant employee turnover, inconsistent service, and inadequate service documentation. After being a customer and repeatedly bringing these concerns to the company's attention, I expected better communication and a more professional approach to resolving the issues.