I was transitioned to Villaspring after I shattered my hip and had a hip replacement (this was…read moreimmediately following a stroke with hospital stay and rehab). Most of the staff was very apathetic (especially the night staff). I was almost given the wrong medication a few times. Fortunately for me, I know my medication very well. I have severe anxiety. My panic attacks were commonly ignored. One night, I cried and borderline screamed the entire night (I didn't sleep). The nurse ignored me, even though she could have talked me down or given me a Xanax, which I am prescribed. It was my first night there, and I was scared. I went to a different rehab facility (Encompass) after my stroke, and had very few panic attacks. The staff was always able to talk me down. Some nights, I waited as long as an hour to use the restroom. I had alarms on my bed (pretty standard). I eventually started setting off my alarm after 20 minutes, so the staff would come in and I could use the restroom. I am not a difficult patient. I never had problems like these anywhere else (hospital, other rehab). Don't send your family or yourself here! It was terrible.

It is good except they keep it to hot in the rooms you can't hardly breathe. Food is so so and the…read morenurses come in 3 or 4 times during the night and turn on all the lights and that Wakes you up and you can't go back to sleep there is no reason to turn all the lights on

I take my therapy dog for weekly visits here and have worked at other care facilities over 20…read moreyears. This has been the best of four I have visited. Rosedale staff provide quality services and really care about the residents and their quality of life. It's very clean and well kept. Each department has dedicated workers at all levels, housekeeping, dietary, nursing staff, activities program, (life enrichment) , administration, and reception. I would highly recommend Rosedale for a skilled nursing facility. Mike F

This place is amazing! The staff really cares for their residents and it's a great place to work…read moreat. Everything is up to date and the households for the residents feel more like home than a nursing home. I would recommend this place over any other nursing home I know of.

Now I will say I was alone In a room because I was rehab only. They care givers were amazing, All…read morethe Amanda's I love yall, My Best 2 girls Brittany nurse. Amanda red hair and Lori. Great girls. The only problem is call light response and the food. I appreciate you all.

I was at Woodcrest for 3 weeks. John and his staff are great. They have The Best Physical Therapy…read moreteam in the State. They are 4 terrific women. I highly recommend this place.

Always understaffed. Found the STNA curled up in a chair with a blanket while my sister was waiting…read morewith her call light on

I was very dissatisfied with the care my brother received at this facility.He had fallen at home…read moreand I took him to the hospital to be checked for any broken bones,etc. There were no injuries except some bruising. He was then recommended for re-hab at Cold Spring Transitional Center.He was to undergo physical therapy to strengthen his legs and enable walking good again. The staff was more interested in sedating him and keeping him in bed!They instantly got an attitude when we had his sedatives removed!He was there for rehabilitation not sleeping in bed! His meals were never monitored or with assist,which I had asked for,just placed in room with no help to eat and left laying down in bed. I went myself to feed him for almost every meal!! He was left in bed uncovered,wet and with bowel movement on him.Their understaffed aides are rude and are not capable of taking care of your loved ones! They don't care! I removed my brother myself and brought him home to be cared for. If you have to have a family member there you BETTER check on them daily!!

The building has had many improvements over the last 2 years. You can really see the community…read morecoming together and the residents appear to be happy.

Very clean facility. The staff were friendly and helpful. This place has come a long way.read more

My father was taken there after a suicide attempt…read more For some unfathomable reason St. E Hospitals are teaming with these people. I was assured they had a close relationship, and it's preposterous. It took me probably 10 calls to get access to my father, and after they took away his cell phone, would let me talk to him, even though it was supposedly a seamless link to the 10 billion HIPAA authorizations I had to coordinate my father's care for over 10 years. It was absolutely disheartening. If he had not been 91 years old, I'd have thought cartels had sucked him into some kind of human trafficking scene. It took 10 phone calls just to gather enough information even to TALK to him. St E assured me they had a great interface, BUT THEY DID NOT EVEN HAVE ACCESS TO HIS RECORDS ON MYCHART. NOR TO THE MULTIPLE HIPAA AUTHORIZATIONS GRANTING MY ACCESS. This is evidence of an organization with absolute focus, not on patients, but on their focus on avoiding lawsuits, at their employees' expense. These employees were so terrified of the management they weren't about to do one think to link me up with my father on the day I'd spent 7 hours in St E Fort Thomas' emergency room. St E is outsourcing too much to substandard specialists. Both organizations are going way to cheap with no benefit to patients or the public.

DO NOT EVER GO THERE... THEY WILL MAKE YOU FEEL WORSE THAN YOU CAME IN. I was personally in that…read moreterrible facility... I was practically left alone and couldn't even go outside if I didn't smoke... the "caretakers" really didn't treat any of us feel like we even matter, like we weren't people. the miscommunication was absolutely terrible and there was so much of it that people legit went nuts on there... the care sucked... they had groups and they never even asked why we were there... they just ignored it... they don't care what medical problems you have... because they won't give you medicine for them. Zero communication with family. Kept me an extra day for no reason.