Pinebrook

0.0 mi

StoryPoint - take notice: I knew from the beginning when AP calculated my mom's initial invoice…read moreincorrectly that moving her here was a BIG mistake. Pinebrook is nice, but the staff are very off-putting and somewhat dishonest. On move-in day, my mom went to the cafe for lunch, and I accompanied her. We were forced to sit with another man and his caretaker. There were several empty tables, but we were not allowed to eat privately. Next, the guy who is head of the dining room approached our table and asked who we were (as if we came in off the street to steal a meal). He assumed incorrectly that I was eating with my mom, but I had not ordered anything. He told me if I wanted anything it would be charged to her room. Ironically, that same evening, a Pinebrook Ambassador invited my mom to dinner. When my mom showed up alone, she sent my mom back to get me and my sister. She told the dining staff that we would all be eating for FREE since my mom was in the process of moving in. My mom only lasted 5 weeks. The food is terrible. Their website boasts "delicious, healthy meals." The meals are not delicious, nor are they healthy. My mother reported that everything tasted like it was reheated from a can. I also witnessed people sitting there for 20+ minutes without being acknowledged or served. Their website states they have a fitness center. The "fitness center" is about the size of a nice walk-in closet. It has a treadmill, a bike, and some weights. 24/7 concierge? Nope...... on the evening of Sunday January 26, after 8:00 PM, a few residents were locked outside. The automatic door was not opening to let them in. They pushed the button for help, and no one answered. One resident had to call her husband, who struggled with a walker, to come to the front door to let everyone in. My mom gave her 30-day notice around February 8. On Thursday February 20, my mom accidentally let her kitchen sink run over. She started running water and got side-tracked. (People get sidetracked.... one day I went to visit my mom and a female Pinebrook employee left her car parked in the circle, in front of the door blocking traffic, with the passenger door open and her purse on the front seat - she got sidetracked - it happens.) Water was in my mom's kitchen area and ran out into the hallway. The receptionist, her name starts with an L, called me at work to tell on my mom. She gave me a story that was hearsay. My sister went to assess the water, but it was already cleaned up. My sister spoke to L and asked her why she called me at work. They may have exchanged words but me adding it here would be hearsay (see what i did). On my way home from work, I called to see if I could speak to the Director (NG). Of course, L answered the phone. I asked her to give NG the message personally. I asked if maintenance moved the stove/refrigerator to clean up the water. She insisted they did (but I found a piece of wet cardboard under the stove - so did they move it?). And, then told me the unit was "highly damaged." When I told her my sister had already assessed the unit, L continued with her story. In fact, she started to talk over me so I raised my voice so L could hear that I was still talking. L accused me of being rude when she, in fact, was the rude one. I reminded her that I had already said "please" and "thank you " to her three times in the conversation. She hung up on me. On Friday, February 21, my mom went to the receptionist, L, and asked her to come and see the "damage". L refused and accused my mom of being aggressive. I would not be surprised if my mom said she would slap the crap out of L. My mom has a mouth. I do not believe for one minute that my mom was physically aggressive. As a result, I got a call from the director who told me that my mom could not stay there any longer. He also stated that my mom "had alcohol bottles in her apartment." I shut him down quickly as my mother does not drink. The bottles were in a box that was moved to Pinebrook in error. I left work on Friday and got my mom out of there. We moved my mom's belongings on Saturday February 22. I returned the keys and spoke to the director around 11:30 AM. I asked him who said my mom had alcohol bottles in the unit. "I don't remember." Of course, you don't. The bottles he was referring to were all wrapped in paper and INSIDE a box. I let him know that the common denominator in all the chaos (incorrectly reporting damage, reporting alleged aggression) was L, the receptionist. NG admitted that he should have been the one to assess the unit and call me. He also stated that "this happens all the time" (running water over into unit). And we would not be charged anything extra for the clean-up. After moving out, it took 3 emails and 2 calls to get a response from about the refund. We finally received a refund for the unused pre-payment of rent. I am thankful for that. However, the whole experience was unpleasant from start to finish.

See all

Angels Care Family Home

4.0

(5 reviews)

2.7 mi

We moved my 87 year old father into the Newtown facility a few weeks ago. Everyone that works there…read morewas helpful and understanding. I have not seen my father this relaxed in a year. The small setting makes him comfortable to walk out of his room and sit in the living room or patio and read the paper for an hour. In the past year he didn't want to leave his room for fear of getting lost. A few days ago I walked in to see my dad chatting away with Sam, a young aid, about Xavier University. Everyone working there is calm, loving and very understanding to the residents.

This is an experience from one of our families. "Mom first moved into an Assisted Living facility…read morein 2003 after her second husband passed away. Angels has been her fourth ALF as we moved mom from Indiana to Ohio and closer to Pinky. I just wanted you to know that Angels Care has been most definitely the BEST of the four places. Your aides and nurses are caring, conscientious, kind and dedicated to all the residents-the same qualities as their leaders, you two! So this is just an extra "Thank You" at this sad time of mom's passing. I got chills when Pinky told me a couple of the aides were crying when they peeked in to see mom for the last time." -- Family of Jean M.

Sem Retirement Communities

3.5 mi

When you have older relatives at a point they may need to reside in this Catholic space. My family…read moreplanned for it but the timing did not work. SEM has plenty of walking space including to the Miami River and even walking to Milford center. I worked personally with a nurse at SEM to gift household goods to staff. They are super compassionate - find a way to support staff who are paid minimum wage. My family had some as new shoes and SEM staff had a family with a teen their size who needed shoes to attend an Ohio state award. They did in my family's gift. We easily gifted that/plus more items, with compassion, and you can too!

Arbors at Milford Assisted Living

2.0

(6 reviews)

0.7 mi

This facility is a better option than most when you have a family member that needs dialysis…read more However like most places they are under staffed and spread out thinly. My mother went to Arbors last Friday. She had a horrible bedsore on her bottom that required a lot of monitoring and care. One time she indicated needing to go to the bathroom. We pushed the call button and nobody came. After a half hour I went to the nurses station and said my mom needed to go to the bathroom. My mom was non mobile so needed assistance. The nurse said it would be a few minutes. After 20 minutes I went back up and saw an aide. I said my mom needs the bathroom. They did come to her room quickly but she already went in the bed. With this bedsore the last thing she needed was to be laying in urine or fecal matter. The next day when we saw her she had a bad cough that sounded like pneumonia. They said they ordered a chest X-Ray and it would be done within 4 hours. By the time we left it hadn't been done. The next day they gave her the chest X-ray and it came back negative. They brought her to dialysis and during dialysis her blood pressure dropped significantly and she was sent to the hospital where it was determined she did in fact have pneumonia. So while my mom wasn't there a long time I definitely saw issues with the staffing and response time. Unfortunately while at the hospital my mom went into sepsis shock and passed away. Today we went to the to Arbors to pick up her belongings. While there in her wing we saw no employees. She had a special blanket that disappeared after her first night that was nowhere to be found. While Arbors of Milford was not the worst facility however all of these facilities have their problems and if nursing care can be avoided I would recommend that. Keep your loved one home as long as you can because once they go into a facility they may not live much longer.

During this time of Covid my husband to be and I are very grateful to be here. Unlike so many…read morepeople these days, we have a secure place to live. We do not need to be afraid of losing our home or our apartment due to loss of wages or benefits. We have 3 meals a day whether we like them or not. A nurse brings our meds. And we have someone get coffee, ice and pull-ups. (We need very little care ). All of our medical needs are taken care of by our nurse practitioner Alex ... our psych needs too. To sum it up... We are greatful to be able to be here at the Arbors. We have nothing to be concerned with except the day to day enjoyments... knowing we are safe and cared for. Thanks for letting me write this.

See all

Forest Hills Care Center

2.1

(19 reviews)

6.3 mi

Rin, don't walk away. The attitude of management is unbelievably and borderline hostile ward…read moresituations which do not benefit their goals.

Forest Hills Care Center has been nothing but a blessing for our grandmother and family! The staff…read moregoes above and beyond even on the weekends and after hours to ensure residence are cared for. The DON, Kelly and the nurse Rita went above and beyond this weekend for my grandmother! If you are looking for somewhere to care for your loved ones, please consider Forest Hills care center. You will not be disappointed.

See all

Otterbein SeniorLife

2.9 mi

So far so good, my mother has been there a week, and they have been very nice and helpful. The…read moreplace is very clean and homey we moved her there from the Atlantis, where she received terrible care, and could not even get out of bed now she is doing so much better with the care that they've given her, they are shortstaffed like every other place, but the energy they put into their work, makes up for it. ,

From the owner: For more than a century, Otterbein has remained committed to providing senior housing options that…read moreprioritize respect and foster a sense of community. Originally established in 1912 as the United Brethren Orphanage and Home for the Aged, Otterbein transitioned its focus to elder care during the 1960s. Recognizing the changing needs of seniors, Otterbein emerged as a trailblazer in contemporary senior lifestyle solutions, introducing some of the first Continuing Care Retirement Communities (CCRCs) in the country.

See all

Assisted Living Locators of Greater Cincinnati

(2 reviews)

22.2 mi

It's been definitely real and all ive expected I love to be able to continue doing business here…read morecause I feel they are fair although I was caught off guard and with low prices I'm also in the position to accept their product knowing without looking that it's gonna be what's expected and worth the possible outcome than shopping anywhere else and hoping my family will enjoy as well In the future

My mother needed to find an assisted living situation in short order. I was frantic on a Friday…read moreafternoon as I called Assisted Living Locators. By Tuesday of the following week David Flautt had arranged for us to tour some great facilities he had identified using the information I'd shared. Having him with us on the tours helped us feel confident we were asking all the right questions. With David's expert help we were able to find the perfect place in record time. David not only helped us to explore the best available options based on our needs he also provided invaluable information about things we needed to keep in mind as we went through the process of choosing a place and how to make it happen. We learned that some of the things we had been worried about were not really issues. He made us aware of things we had not even thought about that we needed to know. Now only a month later, my mom is happily getting settled into her perfect new home. I can't say enough good things about David and about Assisted Living Locators.

This is what senior life should be all about. Experiences!

See all

Meadowbrook Care Center

1.9

(22 reviews)

7.1 mi

Love this place. I have been a resident for a year now. The staff is excellent with a few minor…read moreexceptions. Call light times could use improvement along with more and experienced staffing. The staff they got works hard everyday to be their best. As far as cleanliness goes it's getting better daily with little in the way of smells. Food is good but could be better. Activities are top notch they are genuinely concerned about entertaining residents. When you walking in you are greeted by the best receptionist. Would definitely recommend. 4 stars

lack of care for the residents and very dirty building. no good staff, high all the time smelling…read moreof marijuana.

They thought this was acceptable for black history month. (Cotton decor) terrible choice from a pw facility.

Meadowbrook Care Center

See all

Meadowbrook Care Center

The Glen

7.3 mi

I came here to visit a family friend who is currently residing in the assisted living portion of…read moreThe Glen. My quick impressions were that facility was new, impeccably clean and the staff was cheery and friendly. As I was coming around the holidays I found it nice that there were wreaths and Christmas decorations around the campus - it felt homey and warm. Overall, from how I saw the staff interact with my family friend, I felt like she was in good hands. I left with good peace mind.

From the owner: The Glen is a senior living community located in Union Township, OH. Our culture of compassion…read moretruly sets us apart. At The Glen, we're here to serve you, so you can enjoy all that life has to offer. We're proud to offer a wide range of care options to suit every need, from assisted living, independent living, memory care and skilled services. Visit us today to learn more!

Seasons Retirement Community

3.7

(6 reviews)

6.7 mi

The question begs to be asked of Yelp.... why aren't unfavorable reviews factored into an overall…read morerating? By not including any less than complimentary comments a clear picture is not being presented. My mother (and my father until his passing) lived in the Seasons community for 11 years - 9 years at Seasons and 2 years at Courtyard. The years in independent living was tolerable - Courtyard, not so much. The lack of staffing, particularly at night, was very concerning. When you have one nurse on duty and a scattering of aides handling 3 floors of elderly residents, this is makes for a less than ideal assisted living arrangement. Care conferences were never held, repairs requested for her apartment (broken tile in bathroom - possible trip hazard), thorough apartment cleaning as stipulated in lease agreement each took over a year to achieve. Other than an ideal location there is nothing ideal about Courtyard. My mother at age 96 passed away recently and no one in the management of Senior Lifestyle had the humanity to even utter condolences to our family. Concerns regarding the facility were also voiced to the President of Senior Lifestyle in their Chicago headquarters and has also been completely ignored. Would NOT recommend this facility to any family looking for an assisted living facility.

My family was very pleased with my dear mother's stay at Seasons for short term rehab. From the…read moremoment she arrived until she was discharged, she was treated with the highest level of professionalism and compassionate care. The facility is very nice, very clean, safe, and we felt very safe with the covid protocol that was in place. Her room was lovely and everyone was very accommodating and responsive. All of the staff/administration were very helpful, approachable, knowledgeable, kind, considerate, and went above the call of duty to make my mother's stay a great experience. We appreciated the friendly and hard working housekeeping staff, food staff, and all of the workers whom we encountered from day to day! The food was good/prepared well and extra care was taken to ensure I was served meals with regard to my nutrition restrictions. Heartfelt and special thanks to the Therapy Dept., Nursing Staff/Medical Team and the Social Worker! They worked tirelessly to provide the highest level of care that we have received anywhere and it was absolutely the primary reason for such a great and successful outcome. We would highly recommend Seasons to any family looking for great, quality care!