The lady at the front desk was very helpful when I needed to schedule a new appointment. She answered all my questions and let me know what my copay would be when I came back for physical therapy. read more

So basically,, you can have an orthopedic emergency,,, BUT unless you agree to switch to their Dr's. It's a conflict of interest and emergency or not,, they don't want to help you because I won't switch! I'm in pain with my knee, my appt is Friday with my Orthopedic that helped me with my shoulders. Your an orthopedic urgent care!!! What the fuck does that have to do with seeing me on a regular basis??!! Take care of the medical situation that brought me to a URGENT CARE!! So it cost me 75 dollars to be refused service bacause I wouldn't switch to them. read more

I waited for almost an hour before just walking out because like most people, I have a job that I can't just take hours off of to wait for such a long time to be seen by a doctor. Also none of the staff at EmergeOrtho were communicating with me as to when I'd be seen or that they were running behind. It's hard to be sympathetic when the staff don't seem to care that they're making you wait an absurd amount of time to even be seen. My appointment was before noon, so the fact that they were already that backed up that early in the day isn't a good thing. When I arrived, I waited in the lobby for over 30 minutes before asking the front desk if they were still able to see me. She said they'd bring me back in 2 minutes. I was taken back about 5 minutes later (not a big deal) and the attendant who took me back to the exam room told me the doctor would be right with me. I then sat for over 20 minutes without being seen by anyone. At that point, I was over it so I got up and left. read more

I just got a bill for a co-pay on February 2024 for service in April 2023! Now I have gone ahead and paid. And I'm trying to use the provider website to see if I paid at time of service. Emerge Ortho billing rep is blaming my insurance. My insurance says this was taken care of it MAY 2023 and they have nothing to do with it. This is not about the amount but the fact that I'm asked, without much documentation to pay almost a year after service. read more

NOTE: THIS REVIEW IS FOR FRONT OFFICE STAFF ONLY! Service: 1 Friendliness: 2 Efficiency: 0 Website: 3 Date/Time: 7/27/2020 - 8/5/2020 As I mentioned above, this review is for the front office staff only since I never made it past that point to see a doctor. It all started with a search on EmergeOrtho's website which was decent and allowed for filtering of their doctors by specialty and location. Then when the pictures of the doctors appear, it shows their specialty and you click on the one you want, read the bio and see the locations where he/she serves. There you can actually request an appointment which gave me a good feel they really have it together......... yeah, right. Not hearing from anyone, I made a 2nd attempt, then just called after another non-response. The call was not much better than the website response. The person I spoke with told me I had to have my records transferred to them and then they would call me to schedule an appointment, but didn't offer to initiate that transfer (most places [doctors, dentists, etc] I've started with just ask you to sign a medical release form and they do the rest to get your records) and proceeded to give me a fax (yup, that's right) number. Ok, not customer-oriented, but I'll just call up the previous doctor's office and have them send them over... easy peasy, right? "Go to our website, download the medical release form, sign it and fax (I knew I shouldn't have dumped that fax machine and landline years ago!) it to us". A call that evening and the following afternnon to verify the fax went through got voicemails but finally a return call to say she faxed them to EmergeOrtho. A call to EmergeOrtho got me another person who hesitated when I confirmed that my records were faxed over and said "what fax number did you use?"..... say what???.... I gave her the number and she said "our medical records group is working from home due to COVID so there's another fax number you need to use". I just *smh* and said "why was I given the old one in the first place??? Never mind, I'll find another doctor" and hung up. I've seen inefficiencies before but this group can't even communicate to each other about changes that have been going on since March, let alone with a website (or a fax!). I know things aren't the same as then, but after 5 months, a business should have their new processes pretty well in place. Of course that assumes the processes were in place originally. Based on some of the reviews, I wouldn't bet on that. Highly NOT recommended for transferring to them from another doctor. Try the new patient path... maybe it's better... at least you don't have to use a fax! And, yes, the front office of the "other doctor's office" was 100% better, but I'll wait to review that after I've seen the doctor :-) read more

Do not use this clinic for your health care. The people that work here are very rude and indecent. Also, I got some pain medication from here and my feet got so swollen that I had to run to the emergency room. The staff that works here obviously doesn't care about their patients and some of them are racist. DO NOT GO HERE FOR YOUR HEALTH CARE. read more

Very challenging to get someone on the phone for ambulatory services. My call was disconnected twice. Needless to say, I will reserve this facility for emergencies only. read more

A Shocking Experience: A Negligent Medical Provider's Mishandling of a Broken Wrist My Review: I feel compelled to share my harrowing experience with Emerge Ortho who mishandled my broken wrist, resulting in prolonged pain, loss of function, and unnecessary suffering. The incompetence and disregard I encountered throughout my treatment were nothing short of alarming. Upon first visiting Emerge Ortho with a broken wrist, I had hoped for expert care and a prompt recovery. Unfortunately, my encounter with Dr Kuremsky and his staff quickly turned into a nightmare. From the outset, after being placed in a cast, it was clear that something was wrong with the cast that had been placed on my injured wrist. I immediately voiced my concerns regarding the numbness and tingling sensation I was experiencing in my fingers and hand, but my complaints were brushed off without any serious consideration. Without even an examination or evaluation, an X-ray was performed and the on-call physician assistant {They x-rayed with the cast in place} told me 'it doesn't look much different from earlier x-rays so we are just going to wait and see. Again, an examination or evaluation was never performed before or after the casting. What should have happened is the cast should have been removed and a new one placed. What made matters worse was Dr Kuremsky's staff's complete dismissal of my ongoing discomfort. Despite my persistent complaints of intense burning pain, tingling, and numbness, the provider continuously downplayed my symptoms and failed to take appropriate action. I was shocked by the lack of empathy and attention given to my deteriorating condition. To add insult to injury, Dr Kuremsky's documentation of my progress during follow-up visits was deeply misleading. On each occasion, he falsely claimed and documented examinations that were never performed. He documented that I had full strength and mobility in my hand, without even bothering to conduct the necessary physical tests to validate these assertions. This careless negligence further exacerbated my frustration and eroded any remaining trust I had in this medical provider.   Finally, after enduring months of unbearable pain and a rapidly deteriorating condition, I demanded an electromyography (EMG) test to investigate the cause of my symptoms. The results were nothing short of alarming: "severe impingement of my median nerve" due to the improper casting, the cast was applying severe pressure on the median nerve. The gravity of the situation was so severe that emergent surgery was required the very next day to release the trapped nerve. It is utterly inconceivable that such a critical issue could have been overlooked by the doctor throughout my treatment.  And furthermore, if the physical assessment had been done, why would the EMG show dramatically different results than what he documented one week prior? The road to recovery has been long and arduous. It has taken me a grueling 11 months to regain some functionality in my dominant hand and experience partial relief from the constant pain that has haunted me. The unnecessary suffering and setback I endured due to this medical provider's negligence cannot be understated. I implore anyone seeking medical care for a broken wrist or any other condition to exercise extreme caution when considering Emerge Ortho or Dr Kuremsky. (I requested that the documentation be amended indicating no examination was performed and they adamantly refused. A simple evaluation testing sensory function would have displayed a concern) Their lack of professionalism, dismissive attitude towards patient complaints, and failure to provide competent care have caused me immeasurable pain and a prolonged recovery process. No patient should have to endure what I have gone through, and it is my sincere hope that my review will serve as a warning to others seeking quality medical attention. It is very sad that we cannot trust this group of orthopedic medical professionals and I know that they did NOT care for me with competence. Clearly they are NOT applying the best standard of care. read more

Daughter just had to have shoulder surgery. Everyone from the admin Check-ins to the physician assistants, RNs, anesthesiologists, physical therapists to surgeons were top-notch. I love their appointment reminder system and online patient portal. And my daughter loves everyone. It made a tough experience a great one (considering the circumstances). We hope never to do it again, but if we HAD to, we would go to them again and recommend EmergeOrtho to everyone! read more

He gave me the injection which the pressure was so intense and painful that I almost couldn't take it. He never said anything like I hope that you feel better or please let me know if have any problems, he was so ready to get it over with so that he could move onto the next patient. He asked me to leave the room and go to the left to speak with the same lady at the end of the hallway about a hand brace. Thank God I did because while I was standing there and leaning against the wall, I started to feel funny my ears started ringing and I dropped to my knees because I knew that was going to pass out. I took 5 minutes for any of the staff to realize that I was on my knees before they decided to help me, they were all so busy and it felt like no one cared to help me, even that lady who talked to me earlier looked at me while I was on the floor, and she was on the phone even, Dr. Kuremsky walked right by me while I was on the floor, he never bothered to stop to help me or ask if I was ok. Finally, some man helped me get off the floor and another man got me a chair and some cups of water, my throat was hurting, and I was hyperventilating. As I was sitting in the chair drinking my water and trying to feel better again Dr. Kuremsky walked right by me and said nothing to me, he just went straight to the patient in the room to the right of where I was sitting in the hallway. His bedside manner is absolutely horrible, he didn't say anything to me after the shot like "nice to meet you", "please let me know if the pain comes back, he does not care to engage in getting to know his patients or whether or not they will be coming back. This evet has caused me extreme pain, anxiety, stress, wasted time, and emotional stress due to the fact that I could have died for the lack of response from his staff and his self for not addressing a medical issue immediately. My hand still hurts the medicine did nothing for me. I have never received a response from his office since I shared my concerns through a website that they use for reviews. I would never recommend for anyone to see Dr. Kuremsky. read more

I would like to thank SKY for her professionalism and positive attitude while fixing my broken arch wire. You are a positive addition to the practice!! Sincerely Eric Amos read more

Matt the PA at EmergeOrtho Apex office was excellent. His evaluation and exam were very thorough. He took his time determining my daughters diagnosis and spent time discussing with us her treatment plan and prognosis. He was knowledgeable and compassionate. I highly recommend Matt and EmergeOrtho Urgent Care. read more

EmergeOrtho -Brier Creek - Orthopedists Near Me - Raleigh, North Carolina

Dr. Rosenblum fixed my knee!!! He is a skilled and knowledgeable surgeon and the staff and PT are all amazing!! Would recommend highly. Also be patient when in waiting rooms as emergencies do come first and waiting time can happen. read more

I visited this office again and had an excellent visit with the shoulder surgeon. The administration of the office was better but still not great. read more

Short waiting time, nice facility, great staff and Megan Dice PA-C, was an awesome provider. Will return. Four stars because I've only been once. read more

Have been sitting here waiting for almost an hour for the doctor to come in. Not sure why thier time is more important than mine? About to walk out. I will give them 5 more minutes. read more

I was really nervous about having my ACL repaired, but the doctors at Triangle Orthopedics did a great job. The surgery was at Blue Ridge Surgery Center and the staff there was top notch as well. Everything was explained very clearly and accurately. The only thing I was not prepared for was the amount of pain I was in after the surgery. The doctors and nurses all told me I would be in a lot of pain, but I definitely did not think it would be as bad as it was. Luckily they were prepared and had pain killers ready for me and did their best to make me as comfortable as possible. I hopefully will never tear my ACL again, but if I do I will be sure to return to Triangle Orthopedics. read more

PT service was good, and I am totally recovered. Never waited more than five minutes. Really like my therapist, and will work with her anytime. Now, their administrative processes are something else. I paid every time I had a session, but after two weeks of being done I kept getting calls about having some payment due... I went to the Brier Creek facility where I got my treatments, and they could not tell me what was that for. For the same date that they were applying the new charged, I already had a withdraw on my credit card. At Brier Creek they gave me contact information about some billing assistant. When I sent an e-mail just asking for clarification, I was told they cannot do that on e-mail... I called. Pretty much I was told that it was for a different date, but that the system would pick a different date... I explain that one of my appointments was cancel because of one of the snowstorms, so probably that was what they were charging me for... There was no way around it, I wanted to show all the withdraw from my account, but how funny that that could be done just in the main office...! That would be an one hour drive for me... Just paid, no interested on troubleshooting their processes... And I would have had to pay more in gas to get there than what the charge was. read more

When my 3-year-old broke his arm in a tragic Big Wheel accident, we were referred to Triangle Orthopaedic. Not only were the nurses and doctor great about dealing with a small child and making him comfortable and not scared, but they kept me in the loop about everything that was going on. He had his choice of colors for his cast, and luckily had a great healing process. We were happy to go back and have the cast removed. The location is convenient to my house, and everything with the insurance paperwork etc. went through flawlessly. While I hope we never have occasion to use them again, I was very pleased with the care that was provided and would recommend them for sure. read more

Called for a Tuesday or Wednesday appointment in their North Raleigh location. After taking all my personal information, I was told they only take appointments on Mondays! Duh? Serious? What bothers me more than the waste of time, is that all my personal information is now unnecessary exposed in their system to hacks and security breaches. I requested that my personal information be deleted from their system. They better adhered to that. It is a legally binding request. read more

I have been a patient of theirs for over 2 years. I've been seen at the Apex and Raleigh offices. In addition to two total knee replacements by Dr. Brett Gilbert, I've seen multiple providers for multiple issues and cannot say enough about this practice. The staff are very knowledgeable and caring. I've never had to wait what I felt was a long time to be seen. I've messaged providers through the patient portal and have received replies usually within an hour. Back to the knee replacements, best decision ever!!! It took work and it was tough at times, but well worth it. To me the post surgical pain wasn't as bad as the pre-surgical pain. Dr. Gilbert knows his stuff. Listen to him, do what he says, and you'll do fine! read more

Absolutely no regard for patient's health - if you're not immobile and crying - you're fine and should just go away. Never been treated so poorly at a doctor's office. read more

I have been trying for three days to get anyone on the phone. I have seen two drs about my hands but have received NO information about tests or anything, so what do I do? Am I to see someone for followup or not. i think what people in service need to remember it that they are in service and we pay them, not the other way around.I'm going to physically go over there today and stand at the counter until someone speaks with me. read more

Alison Butler, PT at EmergeOrtho, was a waste of my time and had a rude bedside manner. I went to her for eight week with no benefit. After I spoke with an acquaintance that is a PT in another city I realized she was not working the correct muscles. She spoke to me in an impatient tone. I would not recommend Alison Butler or EmergeOrtho read more

Visited the urgent care at 6pm on New years eve with a knee injury. The staff and doctor were so patient, friendly, and knowledgeable. I was so relieved that they pinpointed a diagnosis and treatment within the same visit, and the next day I'm already on the road to feeling better. I am so thankful for such wonderful care and consideration!! read more

Maybe I'm the crazy one - but the people below complaining about having to wait and going to the Medical Board (are you kidding me?) because they didn't like bedside manner (can you say "helicopter Mom?") - have me in disbelief. I have been to EmergeOrtho in several locations. The entire staff, from front desk, to nurses, to PAs (Teri is AWESOME), to Drs are extremely responsive and make good patient decisions. I was scheduled for C6 surgery and miraculously the pain ceased in the 2 weeks prior to surgery. I didn't ask because in my mind, if your vertebrae is busted, you gotta fix it right? So, I'm hooked up to IV ready to go into surgery and doctor comes in and asks about pain. Said I have none. He explained how the disc that was sticking out causing excruciating pain could have broken off. He said he couldn't in good conscience perform a surgery that "might" be needed "someday" just because we were in there. THAT's good patient care - most doctors would have done it anyhow. read more

Dr. Kerner was awesome with my mother, Daphine! This is the first time she has every broken any bones and he made magic putting them back together in surgery. From the moment I met him, he was warm, friendly and attentive. He always has a smile on his face and his staff is just as awesome!! Dr. Mackin is also very friendly and was there for us when Dr. Kerner was in his Durham office. Nicole is hilarious and so sweet and Bradley is THE BEST splint and cast guy!!! They are both so friendly and turned a bad situation into a great experience. I will refer everyone I meet to this great team!! :)-Chrystal M read more

I went to consult with Dr. Musante because I wanted a second opinion before making a decision about surgery. I was frustrated that surgery seemed to be the only and inevitable option for me. My apprehension was relieved when Dr. Musante gave me new options that did not require surgery. I am very happy that I can avoid surgery and get back to pain free activity. Triagle Orthopaedic Associates, PA was the best referral I could have gotten and I recommend TOA to anyone. read more

Will never refer anyone to this practice. Never have I felt like just a number when it came to my care. I have a herniated disc and was referred here by my doctor. After seeing my Ortho doctor for my initial consult for 10 minutes after waiting over 30 just to get into a room and wait another 30 minutes, I was given a standard treatment and shooed out the door. Not once did the doctor really try to understand me as a new patient or what had caused my injury. Just a bag me and tag me approach. And on my second visit to this doctor I was told to wait in the room and someone would come get me. After waiting for 45 minutes I came out and was told, oh we must have forgotten you were in there. Yeah. But, it's such a large business in this area I decided to stick with it. Next was physical therapy, what a joke. My PT had at least 3 to 4 patients running at one time. She as constantly 15-20 minutes late to our sessions, handed me off to an intern, or was on her phone or talking about her upcoming vacation, but certainly not paying attention to me. I would spend 30 minutes of an hour session and to boot, after evicting my health insurance benefits I saw she was billing for a whole session. Wow! Then I was scheduled to receive the second steroid shot. After calling for a month while being in a huge amount of pain and being reassured I was in the system, I finally got someone who could schedule it. Last was the follow up visit for the shot. Hit two spots of really bad traffic and called 30 minutes ahead of my appointment to tell them I would be 10 minutes late. Yep, just told me to reschedule after taking the morning off. Needless to say I have never felt like there was any personalized care or that I was someone with a name, just a number. Wouldn't ever recommend this place. read more

They have taken care of me thru the good bad and ugly..they are kind and respectful of your journey... in particular..the Dr. Musante team..Roger Ordrineau P.A and nurse Terri. Yes there were glitches in the beginning as far as message taking , getting records to disability(they have handled this) and the day you see the doctor expect to wait but he will spend time with you so that is probably why he gets backed up....they return calls promptly and really do like patients ... occasionally you will get a rude scheduler..but as far as the care at this place..you cant do better!! I havent had surgery with them yet because I need to do a bad hip first but I will return to them for my spine. A friend had her back surgery done here after a bad one elsewhere and Dr. Musante did her surgery..she can do just about anything with only occasional pain moments as opposed to constant debilitating pain. I highly recommend them. Special note..DO NOT GO TO RALEIGH ORTHO unless you enjoy being treated like a number. I had to go to these people because of a charity care program and its hell. read more