We hired Emeric for floor cleaning services after finishing construction in our salon in June. When the owner of our business first met with Rita from Emeric Services, he made it very clear that he was not looking for someone to come mop the floors as we can do that ourselves. He was very specific that we wanted equipment to remove the dirt from construction we had just finished and cleanse the floors. He was told by Rita that Emeric Services would be bringing special machinery to cleanse the floors and remove the dirt. He also specified that we would be re-opening for business on June 9 and needed these services completed by June 4th at the very latest so that we had time to prepare for opening our salon. After numerous cancellations from Emeric, they finally sent staff to come complete the services on June 8th, just one day before our opening. They arrived with only a vacuum and mop (exactly what we stated we did not want) and no special machinery to cleanse the floors. When we again explained that this was not what we were looking for, we were told they had equipment to seal the floors. We refused these services as we obviously did not want to seal the dirt from construction into the floors, we wanted to remove it. After much discussion and repeatedly explaining this was not the service we were looking for, we were told they would go get the proper equipment and return promptly to start the services which were long overdue at this point. They returned four hours later with new equipment which they told us STILL was not the proper machine for our floors, but that they would do their best. As you can see from the videos and picture attached, we were left with an end result of not only still dirty floors, but scratched floors and floor boards as well which was a result of Emeric Services using the incorrect equipment on our floors. After numerous attempts to resolve these issues with Emeric over the past four months, we are left with no choice but to file a small claims case and make this public in the hopes that we can prevent other small businesses like ourselves from this terrible experience in the future. Working with Emeric Services has been the absolute worst experience we have ever encountered as a business. Not only was the service itself so horrible that it actually left our floors in worse condition than before, but the customer service was extremely unprofessional, with horrible communication and sarcastic attitude coming from both Rita the OWNER and employees of Emeric. There is absolutely nothing about this experience we would recommend, other than to stay as far away from Emeric Services as possible!! read more

Emeric Facility Services - Home Cleaning Near Me - Waukegan, Illinois

Emeric is an amazing Company. Large trained staff and WONDERFUL owners. Happy to use their services.

We have been using Emeric to clean our apartment unit move-outs and common area for the last year. Since they have started, the level of cleanliness has improved so much that residents have commented. They are very organized with their billing and scheduling if you are looking for cleaning services, I highly recommend Emeric Cleaning. read more

Well, live and learn, I guess - but what an expensive mistake I made with this place!! Having never had a deep cleaning before, I assumed that the estimate of 40 hours was just a ballpark - and knowing that there was no way they would need 40 hours to clean my little house, I figured the cost would be much less than the estimate stated, especially since the contractor had already had someone in to do most of the heavy cleaning. The crew arrived on time and was very friendly - there's a positive. And at first glance, they did a great job. But when the bill came in stating that the 5-person crew needed 6 hours to clean my house I almost fell over! That works out to a total of almost 30 "man hours" by their calculations -- which is $750!!! I had to sit down and have a good cry when I saw that charge, after an already over-budget construction project. I have no idea what they could have been doing there for that long: they didn't wash the walls, they didn't do any laundry or change bedding, the didn't wash the light fixtures, and they didn't clean behind some easily movable furniture. So when I saw the bill I went hunting to see what they did do, and I found construction dust on the tops of the doorframes and dirty hand marks from my kids in several places, and giant doghair dustballs behind furniture. I should be able to eat off every surface for $750!! When I contacted the company to question it, I was told that the crew have trackers on the car that confirms they were physically there for that amount of time. And when I asked what specifically they were doing, all they could tell me was "deep cleaning." And since they'd sent me an estimate for 40 hours and I "went with it" - I had no recourse. It was my own faith in humanity that led me to think that they'd spend the time needed and charge me for only that; what a fool I was! So in my experience, I'd say this place will take advantage of you if you let them. My advice: get multiple estimates and you'll see how much more expensive this place is. And if you get an estimate and you know it won't take as long as they're saying -- flag it up front! And finally, be at home while they're cleaning, to make sure they're truly using the number of hours they claim to need. Don't make the same mistakes I did; don't go with this place for your deep cleaning. read more

As the service manager for an apartment complex, we switched over to Emeric Facility Services a month ago. A drastic improvement from our previous vendor. Staff is eager to hear feedback on ways to improve and always check in when work is completed to make sure it was completed to our satisfaction. Very happy with this company and highly recommend their service. read more

The first time they cleaned for an open house, my realtor set it up and it was great. The second time I had them come to my new place and it has been terrible. The cleaning was ok - I knew they were more expensive than the normal rate but I figured it would be worth it with how good the first cleaning was...and then they when I got the invoice, they charged me for 2 EXTRA hours for 2 people - $100 more for time they were not even there. A 2-bedroom condo that they billed a total of $250 for a REGULAR cleaning, not even a deep clean... I called and complained because I was there the whole time - they arrived an hour late so I was highly aware of when they arrived - and the company refused to believe me. They have GPS trackers on the cars but that doesn't mean they are cleaning the whole time the car is parked! They actually have an incentive to be slower, so I'm not sure why they burned a bridge with a new customer and refused to believe their people lied when later asked how long they were actually cleaning. Needless to say I will never be using them again. I live in a high-rise and normally would not know how long they were actually there so I cannot trust them to report and bill accurately. read more

Emeric was contracted to clean an interior parking garage by AMLI Evanston. Emeric power washed rocks, mud, and debris onto my vehicle causing $2400 worth of damage. Incredibly negligent and unprofessional. Follow this link for evidence of damage: https://drive.google.com/drive/folders/1ieBsMJaVfhslfIoUXuDqVQjHp8Cqvk7U?usp=sharing read more

In mid November Emeric was referred to us by our realtor to come in and deep clean our home before we had our first open house. The crew was scheduled for a 7:00 am arrival time. We had a photographer arriving in the afternoon to photograph our home for a real estate website. By 8:15 am no one from Emeric had arrived. My husband contacted the service and was told that the scheduled crew was held up in traffic and would send another crew. Shortly a crew arrived. To say they (Emeric cleaning crew) were on their game would be a farce. The group that came to our home did an extremely poor job cleaning our home. You could see where they simply dusted the front of shelves, extreme streaks left on windows and mirrors, and places where the hardwood floors were not even mopped. It was a joke to say the least. Even our real estate agent remarked at the very poor cleaning. We contacted the cleaning company and they pushed us to allow them to reschedule another cleaning at no charge. In mid December, after rearranging my schedule for the day (so I could be there), we scheduled an appointment. This time at 11am. It was explained to Emeric that they needed to be completely finished by 3pm because I had an appointment at 4pm. Sadly, Emeric once again did not show up at 11am. In fact, after the crew did not show up by 12:30pm. We had to cancel since we did not want another "drive by" cleaning experience like we had before. As before, they offered to send another crew in the area. But, for us, this was their last opportunity. I should note also that Emeric did NOT reach out to us on either occasion to let us know there was an issue with traffic or late arrival. To add insult to injury, Emeric did offer to refund us and as of the writing of this post, they have not refunded a deposit or payment. My best suggestion at this time with regards to booking Emeric Facility Services....BEWARE. *Update- Emeric did refund our payment on 01.07.2020. read more

I work at a business that uses Emeric for our community cleaning. I wanted to give a special shout out to Marta! She goes above and beyond everyday, and always has a smile on her face. read more

I am a Realtor and recently Emeric Facility Services deep cleaned two of my clients' homes. When they left, the places looked brand new. They came very early in the morning to make sure the place was ready for photos in the afternoon. They also have a unique way of polishing hardwood floors, that it makes it look like the floor was refinished. I highly recommend them. read more

In the process of getting quotes from a number of cleaning service providers-many of whom have come highly recommended- and Emeric's quote is coming out to TRIPLE the price as the others. Consumer beware. Not only do the other cleaning companies I've looked up have substantially better prices but they also have a ton of very positive reviews right here on Yelp, whereas Emeric only has one. read more

BEWARE! This company clearly has a history of unethical business practices. Read the other reviews, as I should have. Since Emeric has you sign an estimate that says they will only charge for hours actually worked, and your credit card number ahead of time, by the time you realize that the "hours worked" are actually significantly inflated, it's too late to do much about it, short of disputing the charge with your credit card company and submitting your complaint to the BBB. You will be given no proof of what was done to account for the hours. They will tell you that there is a GPS tracker on the cleaners, but all it tells you is that the cleaners were on site (who knows doing what). Even more troubling, the supervisor will tell you later that they reclean clean surfaces unless you specifically opt out at estimate time. I was charged for 8 hours on 800 sq ft 1 bedroom apartment (which was cleaned the week before and occupied for only 8 months) which means it took 1 hour per 100 sq ft according to the company. Looking back over the estimate paperwork, I noticed that the 50% deposit they wanted was half of 8 hours of work, before they ever saw the condition of the apartment, which means they intended to charge at least for 8 hours regardless of the condition or what needed to be done. Obviously this company gets a lot of complaints, because the receptionist is trained not to release an email or phone number of the supervisor, short of threatening to dispute the charges. Having worked in the apartment management industry and having hired many professional cleaning companies myself, I know these charges to be a gross exaggeration. read more