I stayed at the Peaks for about a month after a bad fall and pacemaker install. The food was…read moredelicious, the staff was solicitous except for some interns who were rough and intrusive. There is gym which helped rehab my leg. My only issue there was that the available hours were limited and not open on the weekends. The grounds are lovely and there is a library with a nice selection. I strongly recommend the Peaks regardless of my prior comments.

The Peaks is a very nice place in a gorgeous setting with a friendly staff and seemingly top notch…read moreamenities. It seems perfectly fine in every way ... EXCEPT FOR THE FOOD which is an absolute abomination. I am extremely sad and frustrated for my friend who has no other option than eating the pitiful offerings every meal of every day. There is no excuse for the obvious lack of care and quality in the food preparation. Eating is one of the most important things we do every day and it shouldn't be awful, not for seniors, not for anyone. Please do better!

The Bluffs of Flagstaff is a phenomenal community. Family owned and operated. From the moment you…read morestep into the building you see senior living from a different light. The residents all welcome you with a smile. The staff all know the residents by their names and treat them with dignity and respect. If you or a loved one is looking for senior living The Bluffs of Flagstaff should be the only place you look. Your loved one will receive the highest quality care. They will participate in physical therapy, occupational therapy and speech therapy. Their quality of life will become drastically greater. They will be able to socialize with those around them through the numerous activities a day. Each meal will be freshly prepared for them each and every day. And their home will be kept sparkling, clean by housekeepers. I can't say enough good things about The Bluffs of Flagstaff Senior living.

This is a great independent living facility (plus other care levels). The staff is really caring…read moreand quickly learns your name and habits. Located in a quiet wooded area in Flagstaff, there is transportation provided around town; restaurant with adequate choices and a bistro for snacks and libations of various types. Easy to get to know folks and interact with them. Many still drive but others depend on the provided transport. Cleaning services, satellite TV, free WiFi are all provided as part of the rental fees. Apartment of various sizes are available.

I had the pleasure of attending a fall festival at Highgate yesterday. Based on everything I saw, I…read morewill not mind it if this is the center my daughter chooses for me :-) I'm sure this wasn't the typical experience, but I truly could sense care and compassion.

As a founding resident, I have lived here almost 3 years, and I…read moreKnow Highgate! The caregivers are the measure of any assisted living facility. The sign out front "We laugh all the time!" Is true because of my care partners: Shandis, Davina, Elaina, Erika J, Erika 2, and Alysia/ Sam. They are much more than helpers. They like family. Dining is a great experience thanks to chef extraordinaire Antonio and Johnny and our patient, kind, and efficient servers: Missy, Mel, Cam, Hedy, Kirra, and Keila. All exceptional. 5 stars all around!

My mother just moved to Sedona Winds and she couldn't be happier. All the employees have treated…read moreher well and she loves all the activities. She feels very pampered there and has already made friends.

don't go here, besides the care being horrible and the nurses being rude AF!. They treat the…read moreworkers horrible and are very racist. Almost everyone there don't know how to do there job especially the nurses who need to find a way to get off their phone and back to work. Quality of care was very minimum and not good. Never taking my mother to this place again!

I am a certified end-of-life caregiver with 10+ years of Hospice experience. Most people know it is…read moreparamount to honor the wishes of dying patients, even if those wishes are contrary to our own. Not the folks at here. My 95-year old uncle was very clear in his living will. In that document he stated explicitly, "I wish to die naturally with minimal interventions. Please minimize pain management with opiates and other mind altering medications, unless I am in severe pain." He also appointed me as his medical power of attorney, to insure his wishes would be carried out. I took this job seriously and spent time with him to ensure he was ready to experience some pain for the purpose of remaining mentally clear at the end. A video recording of this can be seen here: https://youtu.be/k4ppcSI3dLc Regretfully, Christian Care failed him. Repeatedly, I would arrive for my daily visit to discover that he had been dosed the night before. When I discovered these circumstances, I would politely speak to the on-duty caregivers. Usually I encountered the party line: "Your uncle asked for the medicine, so we gave it to him. That is our job." My reply to this was, "Did you offer him anything else first?" "Did you assess his level of pain?" I would then remind the staff of his unique desires expressed in his living will. Why were they unable to honor his wish? A simple patient to caregiver ratio will give you part of the answer. I then took my complaint to the management, where I was told by the assistant to the director, "I love your uncle and do not want to see him suffering." I reminded her that his will is what needs to be honored rather than her feelings. Clearly, these interactions resulted in the staff casting me as the "disruptive relative." This all came to a head on Christmas Eve 2019, when I was expressing my concerns to Maggie's Hospice. On this occasion, two hospice nurses accused me of not knowing what was best for my uncle. I told them I was concerned that his will was not being honored and was then told, in a very cynical manner, that I could "fire them the same way I fired the prior hospice agency." Aside from this comment being incorrect and incredibly rude, it should be pointed out that it was the director of Christian Care who encouraged me to chose Maggie's, a clear HIPAA violation. There were other questionable actions on the part of this facility and director, which I will not go into. I will say, what I witnessed was about as un-Christian as you can imagine. Corinthians 6:10 nor thieves nor the greedy nor drunkards nor slanderers nor swindlers will inherit the kingdom of God. After my telephone encounter with the hospice nurses, I drove directly to the facility and found them in conference with the director of the facility and my uncle. When I asked to speak with my uncle in private, the director asked him if he felt safe to be left alone with me (un-effing-believable). Of course Uncle said yes. I learned that he had been told that I was causing trouble and if it continued, he might not be able to remain there. Uncle then told me he has "to choose them over me, and I must go." I reminded him of his living will and told him that in the past 24 hours he had received several doses of morphine and a strong anti-psychotic drug called Haloperidol. I reminded him this was not consistent with his original wishes and he then expressed some irritation and told me, "Don't you see, I have no other choice?" I tried to visit him two days later and found his door locked. I also discovered that a new living will had been signed, despite his drugged mental status. He died alone, in his room, without any family members, in the early hours of January 13, 2020. The whole experience tragic and a shocking example of how our greatest gift we have from God--our free will--can easily be overridden and violated. If you, or someone you love, want mental clarity at the end of life, I strongly encourage you to avoid Christian Care Cottonwood and Maggie's Hospice Prescott.

From the owner: Christian Care Cottonwood provides HUD-subsidized Independent and Assisted Living for seniors…read more All our apartments are one-bedroom/one-bathroom and feature open floor plans, fully-equipped kitchens, and large bathrooms with a walk-in shower and safety bars for support. In Independent Living, each building features a community laundry room and a lobby/sitting area, complete with books, puzzles, and magazines. Residents' mailboxes are located in each lobby as well. Monthly rent includes utilities (telephone extra), an emergency call system, and scheduled transportation. We are a pet-friendly community (fees may apply, one pet/apartment only). In Assisted Living, we provide Supervisory Care (level 1) and Personal Care (level 2) services. Our programs include three meals a day plus one snack, planned social activities, and certified caregivers on staff 24 hours a day. Each resident wears an emergency call button that alerts the caregivers that the resident needs help when activated. Give us a call for complete details and to schedule your tour!

It's not easy when your loved one is getting ready to leave. My father passed away during a window…read moreof time where the pandemic left us with very little available help. My mom and I were alone in caring for my father. We were terrified. The nurses from this company were so kind and informative. They held our hands for the worst of the process. We'll never forget everything they did for us. The non-denominational chaplain even won over my catholic mother, which is a bonus.

I have had massage for over six therapists in the past. Janus surpasses all of them...in spades, so…read moreto speak. Her massage technique plus compassionate interaction makes the experience exceptional. Blaine Johnson

One of the most nurturing and therapeutic massages I have ever received. The office is located…read morejust past Wheeler Park downtown- easy walking distance from my hotel, and decorated with Native American spiritual emblems. Janus has been a therapist for at least 20 years and her hands hold incredible skill and experience. Thank you for a wonderful massage!

Based on about 12 month of dealing with this company I am not impressed. Some of the nurses and…read moreCNA's do care but the upper management and social worker associated with this location are only about feeding the companies bank account. They accused me of 3-4 allegations which they had no real proof of and APS also saw nothing of these allegations. They are extremely unprofessional and unethical. They put me in a situation that was unwarranted. The Social worker is ignorant, rude and accusatory, accusing me of exploiting my father for his money! Please! Again APS DID NOT FIND ANY Fault in my care of my father. In-fact APS told me she did not see that at all, when someone is exploiting it's real easy to see. The Admin (Kim) and Social worker (Jeanine) would come to my home for a "meeting" and try to bully me. This happened 2-3 times. The main motif was to place my dad in a home. Of course that would benefit them and the home they are associated with. The social worker always was nosey as hell, asking how much my dad brought in. This is NOT what she is suppose to be asking me, that is the job of investigating APS officer if they are involved, not this social worker!!! Don't ever give out that info to any social worker, it is NONE OF THEIR BUSINESS!! I gave out fake numbers every time to screw with her! When in my home, these two bullies but mainly the social worker were rude as hell and especially rude to my wife which I do not appreciate. She has a very bad attitude & personality. They were not welcome again in our home. I have had several conversation with Kim on the phone about things that happened, she was extremely unprofessional and accusatory without evidence to back it up. She then started a trend of accusing me of "intimidating" her. She was just unable to handle my firm communication. She back peddled on everything she accused me of. APS also agreed she and the social worker were wrong in what they did. Wasted time! The social worker in our opinion saw our house, where we lived, thought we were way too young to own such a house (yet I am 43 and run my own business for over 20 years and bought this house 6 years ago) and assumed we were exploiting my father. Pure ignorance that promoted all the issues with this outfit. Both need to find a new profession, they are both absolutely horrible at what they do. As far as the nurses, Too many patients to really care that much. My first nurse was ok except towards the end then she got rude with me over something that I said that she said and was miscommunicated by someone else. I found it unprofessional to even bring this up to me (the customer/client). Coming at me for something that was miscommunicated by someone else is bad! The wound nurse is amazing (only one I liked), she actually cares!! She was extremely sweet to my dad and careful with him. We almost got his wounds healed. Almost! She's fantastic. Let's also talk about communication and organization or lack there of. HORRIBLE. I get 2 CNA's calling to come see my dad in the same day, I have to deal with telling them both no or one to come and the other not. I twas like this for the whole time. Yes I changed things due to preference and ease with a CNA but how hard is it? It was annoying. All of it was. They state the CNA's are there to relieve me yet they always called me back to help, so whats the point? I found the CNA thing extremely annoying, so I eventually cancelled it. Yet they still called me. Scheduling respite with the social worker was like pulling teeth. I felt it was like she thought I had never done it before with her. She has to constantly tell me like a child how it works and I had to constantly repeat to her, I know how it works. I GOT IT THE FIRST TIME WE DID IT YOU DOLT. I mean seriously, I have a f-ing Master's degree, I am capable of understanding how the respite works. Be careful though, Winslow Campus of Care where they sent my dad, they also neglected my dad a few times as with most any nurse home and elderly care will. I highly recommend VIsta Hospice, it's non-profit. This hospice is all for profit and it shows in everything they do. Everything. I only thank the wound nurse here ONLY. The others I am not impressed with at all. They made my care for my father more difficult. I wanted to switch hopsice's after APS closed my case with nothing found but my father did not have much time from there. Also: No follow through after. I asked them not to call me at all to give me condolences because I did not want any from them. BUT, I had to call 3 times to get the bed, oxygen and so forth removed. 3 weeks later a stupid condolences card from these jerks, not even signed by anyone or even any words about my father!!! So LAME AND PATHETIC!!!!!!!

Rating based on prior exposure to hospices and what is possible with hospice. Had I not had…read moreexperience with other places I would give a 3 star rating. What was good: the nurse we had during the actual end of life was helpful,respectful, non-intrusive yet supportive. The social worker was very helpful. The not so good: our regular nurse seemed to have a script...said the same things each visit. Asked the same questions even though some clearly did not apply. After death there has been no follow up, no on-going support, no follow up survey. There is a support group available, if I recall correctly. But I din't recall the particulars and never got any printed info about that. The completely absent: there was no care plan in the home. All records are on paper, so communication amongst the team seemed challenged. When I asked pointed questions I got vague answers that were not helpful (exception was the nurse that was on call for the actual death). I would recommend the other hospice here in town.

My mom was in the care of this hospice after she had a stroke and I could not have been more…read moreimpressed with both the lovely facility and the quality of the care. I have had other experiences with hospices, all of them positive, but this one excelled. The care was extraordinarily competent and respectful. As family, we were cared for right along side the dying person. Best of all, this hospice works on a sliding scale thanks to generous donors, and my mom, who had few resources, got world class care at a price that she could afford. I can't say enough about Verde Valley Hospice and will always be deeply grateful to the goodness experienced at such a difficult time in my life.

From the owner: Who is Verde Valley Community Hospice? Verde Valley…read moreCommunity Hospice was established by two passionately devoted firefighters, Trent Adams and Billy Hayes, who each have served for over three decades. Trent and his wife Sheila, a Registered Hospice Nurse, along with Billy, share the same passion to provide quality palliative end-of-life care throughout the Verde Valley community. It is a direct result of the nature of their years in the Fire Department of caring for those who have encountered traumatic events, that they understand how important it is to support those finding themselves in difficult situations. They have witnessed a multitude of fellow humans who have encountered unexpected & painful situations, such as the sudden death of a loved one, heart attacks and serious falls. This has driven them to create a hospice team based on Love & Compassion, which operates under a philosophy of Prevention, Education, Hope, and Care for one another during our end-of-life time.

My mother was frail, stage 4 with pancreatic cancer, she was given a Fentynol patch for the first…read moretime with zero follow-up. She lived alone and was found on the floor with oxygen wrapped around her neck. She had such a bad effect she had to be taken to a nursing home for care. Since then she declined rapidly and passed away four months later. The nurse apparently quit and Joan who was in charge never communicated that my mother should be checked on. Compassus Sedona has terrible management, and they show zero compassion. Pick another hospice company please! Compassus is only about making money, they don't care about the patient.

Dropped the ball so many times, lost their home health RN and then just disappeared. Didn't tell…read morethe patient that ran out of medication that her case worker was gone.I think six unreturned calls is a reason to warn others. Somebody new every week. I two cases I'm aware of they made patients worse by above actions, or inaction. Last straw is NO transfer of care and no phone or letter stating they quit. I Found that out through insurer. If your loved one has them lawyerup!