Today was my second positive encounter at this store. The first time was buying my daughter a…read moredress. The lady helping found her correct size. Today we went back for shoes and even though the shoes were very cute the helpful ladies talked us into going elsewhere to better match the dress. They were beyond helpful and we did find the perfect shoes for the perfect dress we found here. Thank you so much! As someone who is on my own shopping with my daughter it's so nice to get outside help.

I just purchased a few items and the self checkout was the worst part about visiting this store. I…read morewent to check out and without even a hello Alicia or Arisha I couldn't get a clear answer as to what her name was when I asked.. says "what's your email" I said "I don't think I have one set up here" she ROLLS her eyes. Tells me my total, bags my things aggressively and hands my things over, no thank you no bye no nothing. If you're going to have someone checking out customers make sure they're dressed appropriately, she looked like she belonged to a local strip club and also make sure they work on customer service. The basics hi and bye. She was so discustingly attitudey that I'll do my shopping elsewhere

I came to this store with my daughter to find her homecoming dress, and our experience was quite…read moredisappointing from the moment we walked in. No one greeted us or acknowledged our presence, which immediately set an unwelcoming tone. After browsing for a bit, my daughter found several dresses she wanted to try on. When we approached the fitting room, the associate there was in a deep conversation with someone and didn't acknowledge us at all. I waited for a moment, expecting at least a quick "I'll be right with you," but that never happened. I simply needed to know how many items we were allowed to bring into the fitting room, yet I was completely ignored. I ended up asking the cashier, who also seemed disinterested and unmotivated. She eventually answered my question, but the overall attitude from the staff felt indifferent and unprofessional. Customer service should always start with something as simple as acknowledging customers when they enter the store. A friendly greeting or offer to help can make a huge difference, especially for families shopping for special occasions like homecoming. Unfortunately, the lack of attention and basic courtesy really affected our experience. I hope management takes this feedback seriously and provides additional training to the staff--acknowledging people and showing a little enthusiasm is part of good customer service, and it goes a long way.

I came here looking for a formal long dress to wear to attend an upcoming wedding in November…read more.. The staff here was nice & attentive. I didn't catch her name but a lady noticed my arms full of long dresses and started me a fitting room & let me know they'd be in #5 when I was ready. Ami was super helpful & got to help me add & bring the remaining dresses I found into my fitting room. She also helped me zip up some of my dresses when I requested her help. When I was ready to check out Ami also helped me with her opinion of the 3 dresses I was choosing from. Thank you so much for your help & kindness. They have a good amount of variety for options here! I definitely would come back here again. My only con and the reason I'm taking away one star is that the company does not ship dresses from other stores if they don't have your size... if they offered this would be a great help for someone who can't travel to another city hours away, especially if it's not available on their website.

This place is AMAZING! Was looking for a dress for an event *the day of* and ended up walking away…read morewith an incredible floor-length dress for an unbelievable price ($55). Even though the store was packed with customers and mom/daughter pairs buying prom dresses, my girl Gabbi helped me every time i needed someone and kept everything running super smoothly. Definitely coming back!

Employees are always rude and always seem so bothered. I work at one of the nearby stores so…read moresometimes I'll go inside Windsor. However, every time I go, the employees always seem pissed off and give awful customer service. Terrible experience. Store manager should put them in check.

I visited this cute store. I think they have beautiful dresses and the ladies at the from desk and…read morefitting room were very nice. I will like to comeback.

I'd give this store zero stars if I could. The staff in here are rude AF....especially the person…read moreworking the fitting room during our visit on 4/13/23. She was the worse one. I asked her two questions and each time she gave me a rude response. I felt like I couldn't even ask for help because they acted like they were being bothered. Damn, isn't that their job? Sorry I came in to patronize your store. Anyway...I called the day before to hold two dresses for my daughter and explained that we are over an hour away. I was told by Kim (who was helpful - that one mandatory star is for her) that it was no problem and that they can hold it until 5pm the next day. So we come in the following day and guess what? They put them back on the racks. Thank goodness the sizes my daughter wanted to try on were still in stock otherwise it would have been a waste of time and gas. The store manager needs to give their employees an attitude check and some training in customer service.

Thank you Mariana for your awesome customer service! I was having doubts about a dress that I…read morebought from a different store, and Mariana was able to offer a solution for me rather than just leaving me to deal with it. She was also helping in giving me some tips about under garments for wearing a white dress that may be slightly see-thru. The downside of the visit was their selection wasn't the greatest but out of the tea member's hand.

They are great in service, selection and value. Quality is…read moregood and price is reasonable compared to other stores in the area. We are happy with the beautiful dress we picked for my daughter's music recital.

I have had excellent customer service at this location. All of the staff have been super helpful…read moreand friendly while helping me to find the perfect outfits. The manager is wonderful as well! Thank you!

i came with my sister to pick her xmas fit, and it was a success. i had never been in here,…read morealthough i regularly go to this mall, but it was a great first for me. there are fitting rooms accessible, and staff on the floor for assistance

Great customer service by Isis , thank you for all the recommendations and your Texas southern…read morehospitality Love Windsor Thank you

I don't really go into this store very often, but i happened to give it a shot this time. Andrea…read morewas very nice to help me out. I tried on a few different things and she was able to give me some good feedback. I ended up spending more than i intended

Awesome care and the facility is clean inside and outside. Very caring and friendly staff as well.read more

The people that are at Windsor Hampton are people no other skilled nursing facility (SNF) will…read moretake. People who are too disruptive for the "nice" facilities. Those who have a reputation for making trouble. Or boarder line mentally crazy. Residents screaming and yelling, at all hours, is par for the course in the hall where my room is located. No telling what trouble I'll be in after this posts. Do you know SNF's don't have to give a reason to make a resident leave. 30 days and you're out, whether you have a place to go or not .

This establishment does a bait and switch on its customers. My daughter purchased a dress and…read moreNOWHERE on the tag nor the receipt did it mention that it was a final sale. In fact she had no idea it was a final sale. When we went to the Valley Fair mall the next day to return the item, the lady at the checkout kept pointing to a QR code saying that's where the return policy is and that the dress cannot be returned. In addition, she was super rude and yelled at me instead for 'throwing an attitude.' I don't believe customer service is part of their vocabulary. This business does not provide clear information about its products and feels sketchy, and the customer service is horrible. I am surprised how this business even exists. Buyer beware!

My daughter and I purchased some shorts from the Windsor Store in Concord. Because it was…read morehomecoming week, the lines to try them on was lengthy. We opted to make the purchase and try them at home. BIG MISTAKE. The first time that I tried to return the garment to the store in Westfield Valley Fair I was shown the nylon lead that should have had the tag attached and told that they would not be able to accept the return without the tag. Fair enough. Disappointed that my daughter has taken the tag off, I returned home with the garment. Once home I found the tag on the bedroom floor and placed it with the receipt in the pocket. I had looked for the nylon lead to re-attach the tag but discovered that the clerk had removed it. Fast forward to the following Friday. I brought the garment to the same Windsor location in Valley Fair. This time I was told that they couldn't accept the return because the tag wasn't attached. That was... wasn't attached to the garment with the nylon lead that was removed the week before. The quality of customer service at this location is so poor that I may have to presume that ALL Windsor locations have policies that treat the customer this poorly. I will never again purchase clothing (or anything else) from this chain of stores with sleazy business practices.

If you're looking for an AT&T store, i highly suggest finding another branch. I've lived in the…read morearea for 14 years and no joke, every time we come to this branch they never help us. We end up getting our services completed at Best Buy. We came in for new upgrades and as soon as we said upgrades, they immediately said, no. They don't have the phones in stock (fine) but they never mention other options like ordering the phones, or other solutions. I stead they say- go to Best Buy. Customer service is non existent at this branch. So we ended up at Best Buy and sure enough we got what we wanted. Also spoke to their associates who said this branch is notorious for sending their clients to Best Buy. So corporate- are you wondering why your sales doesn't make sense? It's bec they're giving away your business.

BEWARE: Terrible store with terrible practices. Tried switching from Verizon to ATT, and was helped…read moreby one of their reps, Nazir. Not once did we discuss a "Next Up" plan or "security" plan that would have charged me about 90 a month extra in total. He had "forgotten" to send me a copy of the quote until I reminded him before leaving. Convenient. Checked the receipts, and cancelled my orders for new phones that same night. As far as helping my parents print out a copy of their business account number (they're old and forgot), they are reluctant to help and give the run around. Yet ATT corporate/customer service they SHOULD be able to print out and tell us the business account number. Long story short - Switched off to Verizon wireless. Beware of their fraudulent practices and overall reluctance to help. Check your bill and receipts people. If you have to order a phone, do it online to avoid them trying to sneak in extra services without your notification.