Very clean and modern facility. Staff have a great attitude. Great standard of care quality. Any…read morekind of test or scan. Very convenient location.

I showed up early/on time. I waited 40 minutes to be called for my appointment. When I checked in…read moreno one told me I wasn't suppose to use the restroom/urinate. I used the restroom while waiting. When I did see the technician I'm told that I must have a full bladder to do this procedure so now I'm told to drink 2 large glasses of water and wait Again. No one tells me it's going to be an hour before my bladder is 'full' so now I'm waiting an additional hour on top of the 40 I've already waited. When I asked why no one let me know about The full bladder needed I was told there was a voicemail left and I should have gotten that. They said I should also know which test I'm getting...now mind you no one bothered to circle the test I was getting on the paper so that I would Know. I said I understand but I never received the voicemail only an email which I used to confirm my 10:05 AM appointment. I said that it would have been nice to mention when checking in. The way I was treated by the receptionists is not what I expect from a professional office taking my money for a service. i understand everyone has bad days but todays bad day was at my expense and with no regard or apology from anyone working in this office. A little kindness goes a long way... PS The technician was great and very kind.

I'm glad the service is close, but the front office staff need to get it together. No greeting and…read morethey can speak English but would stop and speak Spanish to each other in between asking me questions which is rude. My technician was skilled and professional. I had an ultrasound.

They really need to work on their time management. My appointment was at 5:25 I got here at 4:50…read morebecause they asked me to come 20 mins early. They called me in at 6:30. Such a waste of my time. Please don't overbook if you cannot manage patients.

I've had the worst time with RadNet telephone customer service. I need a cd and MRI report for an…read moreupcoming procedure. I was able to reach Janet by phone at Wave Imaging. She told me she would have it ready for pick up in 10 minutes. Janet went above and beyond to help me! Give her a raise!!

Their on-site service was fine but it's been weeks and they still haven't had a radiologist look at…read morethe results. I have called multiple times and they had said they would send me the results via email which they have not. It took multiple requests from the doctor to get them to even fax over the results to the doctor's office. I would definitely not recommend this place.

Free parking lot on site;entrance is on Sepuveda, south of Marine…read more Staff are very friendly. Nice waiting room. Clean gender neutral restroom. Chilled water dispenser for patients. We arrived early for my husband's CT Scan. The waiting room only had one other patient. My husband was brought in within 10 minutes! We were driving home before the actual appointment time! Hahaha! Open long hours: 6:30am- 11pm! Wow!

I had the best experience! Appointment at 7pm and the nurse tech was so gentle and sweet! She had…read morebeen doing mammograms 15 years and it showed. Painless and fast.

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I've been experiencing some vision problems due to what seems to be a clogged tear duct. Before…read moreseeing an eye surgeon, they required a CT of the orbit. Most of my doctors work with Torrance Memorial so I've been to Polak Imaging many times. Pre-check in online makes the process much faster and easier once you arrive. Appointments are kept in a reasonable amount of time. Staff are predominantly friendly and efficient. The whole procedure was completed quickly and they had me out in less than an hour. Never a problem having tests done at this facility.

I called multiple times on different days to try to make an appointment. I made an appointment…read moreonline and provided both my email and phone number but never got any confirmation. I called to try to confirm and left a voicemail but no one ever picked up or returned my call. How can a place run like this?

Dr. Kian is by far the best chiropractor I've ever had. Unlike the previous chiropractors I had…read moreseen, he took the time to teach me about biomechanics and how exactly my bad posture/stretching habits negatively affect my spine and body. He also taught me numerous exercises and stretches to prevent further back aches and injuries. His adjustments were very effective, and he always made sure that I was doing ok before proceeding with further adjustments. If you're looking for effective treatment from a chiropractor who is very friendly and truly cares about his patients, I highly recommend Dr. Kian.

[NOTE: This post has been revised due to them trying to take it down. To the owner: If you try to…read moretake down the post again, I will put it back up. You can't ban future disgruntled customers from writing honest negative Yelp reviews and then lying about what they said. Future customers, be warned the owner will try and get your Yelp review taken down. So, this post had to be rewritten. See owner's comment on 4/18 date - this was rewritten and freshly posted on 4/21. Therefore, the owners response does not match this review because it has been totally rewritten and is 100% within Yelp Guidelines. FYI: I NEVER once mentioned the ultrasound technician by name because I never knew her name. Therefore, I NEVER shared private/personal info.] Terrible service at First Look. Original owners that owned this place over 6 years ago were much more professional and the ultrasound technician was better too. The new ultrasound technician was extremely patronizing and rude. In earlier visits when I wasn't far along, she discussed stuff that was VERY unprofessional and something she shouldn't be talking about to random clients. I felt very, VERY uncomfortable with what she was sharing with me and felt that she crossed professional boundaries. When I returned further along at 29 weeks, I expected to get better pictures. She kept saving and clicking pictures that were very distorted. When I shared my concern that everything looks distorted, she said in a very patronizing way: "Look, the baby isn't going to take the cord, move it out of the way, and smile for the camera." At that point, I told her she was being incredibly rude. They charged $142 + tax for pictures that did not show the baby at all. The owner claims that they allow people to return if the pictures are not good. However, if the ultrasound technician is very rude, then why would any customer want to return? I ended up getting my money back. Mothers to be: I highly recommend not going here. If the ultrasound technician is having a "good day" and everything looks good - of course, she's going to be in a good mood. But, if she's having a bad day - then she's been known to be very patronizing, condescending, and extremely rude. This is especially true when the "baby isn't cooperating." I've gone to them several times in the past when I was not that far along to make sure everything was progressing because I had a scare at the beginning of my pregnancy and was worried. To The Owner: No matter what you say or how you try to respond, you've made excuses in the past. The way you solve this issue is to listen to the client and if they felt that the ultrasound technician - your employee was being rude - you should believe the customer and take their word for it. It is your responsibility to talk to employees when there is a complaint about their attitude and professionalism. You should train your employees not to share things that cross professional boundaries. You should train your ultrasound technicians to put the client first and not their own personal lives/stories above the client. It is also your responsibility to not make false promises of 5D being like the "real thing, like seeing the baby in real life" when the images that were taken were 100% distorted.

These stars are just for the Ultrasound tech. I really didn't want to go in again but since we paid…read moremy husband convinced me to go. The ultrasound tech was sweet and tried her bets to get good images however I still just got blurred ones and I am pretty sure its not updated equipment. But at this point I'm over it. The owner was there and said good morning to us but didn't even acknowledge us when we left because my my yelp review and the 10$ charge I said in my previous review. Apparently it was taxes or whatever she said. She is truly rude and unprofessional. I felt like I was being yelled at over the phone when I called to ask for a refund, its literally a waste of time.

I had two, back-to-back MRI appointments today, pelvic and abdominal-with and without contrast…read more Upon arrival, I was warmly greeted and expeditiously checked-in by Giselle. She is gracious, friendly, and professional. Iris is the highly-experienced radiology technician I was assigned. She is very knowledgeable, courteous, quite communicative, and compassionate. I highly recommend UMI Torrance!

I have been there several times. Recently the front office staff are not nice. I have been trying…read moreto make a new appointment but am stuck listening to unbelievable garbage about how wonderful they are on and on and on. Last week, I called and requested a callback but never got a call. I am going to go somewhere else. They just don't care anymore.

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

I just had an appointment with my orthopedic surgeon and he asked me for the CD of images that were…read moregiven to me from the Radiologist. I explained that I was not given a CD of images. Because Giovanni Lopez, the Radiologist at Family Radiology, was more concerned with sexually harassing me, than performing his job, my physician had nothing to review and my appointment was a waste of time for me and my physician, as well as his staff who frantically tried to get in contact with the staff at Family Radiology during my appointment, to get the file of my images. Had the radiologist been doing his job, rather than being a sleazy pervert, I could have received the medical treatment that I need. However, because Family Radiology employs a sexual predator, I remain untreated and in horrendous pain.

CT scan and other imaging services. Staff was friendly enough and the checking process was easy…read more The whole process took less than 20 minutes between checking in and getting the service done. Easy enough to make an appointment.

Got request for an MRI approved so was directed to SimonMed. I showed up at appointed time and…read morecompleted the check in process on my phone. Staff showed me where and what to change into than escorted me to where I needed to go. Staff were professional and efficient and everything done in about 15-20 minutes