My late mother was only at the Emogene Dolin Jones Hospice House a few hours before she died in…read moreMarch 2021. Despite the brevity of her stay, I was impressed with the staff and the premises. The staff was caring and professional. This is not a job for them, it is a calling. They actually cared. The rooms were clean and well furnished. The needs of the patient and family were clearly a concern with the layout of the room. The common areas were equally clean. If any traditional nursing homes were as nice as this facility.

I recently spent the final days with my grandfather recently at this facility. My grandmother could…read morenot have chosen a better place. The location is wonderful and the grounds are beautiful. His room had a view overlooking the river and wonderful flowers. I was impressed with the appearance and feel of the room. Unlike a hospital which is dark, cramped, and has an uneasy feel, the rooms in the hospice were spacious, warm, and comfortable. The colors were pleasing, there was room for the family to sit at a table, a pull out sofa, and multiple chairs. The staff was incredible. In addition to taking excellent care of my grandfather, they took care of the family. If the door was closed they always knocked first. When they checked and asked If they needed to get anything for him, they asked if we needed anything. The hospice has a large kitchen area that provides a snacks, lunch meat, tea, etc. for the family. They also provide a soup lunch daily. I was with the family for three days and we always tried the soup. It was excellent and quickly became a favorite of my grandmother. It takes a special person to work in hospice care. The experience was difficult going through it once; I cannot imagine doing that on a daily basis with multiple patients. I am thankful there are those who do it and provide wonderful care to the family and patients.

Can't ever talk to anyone My spouse is not getting the care he needs. No water half the time. I'm…read morein a nursing home recruperating after a accident. I need to know my husband is getting proper care

These people are serious about rehab. My sister was bedridden due to…read morecancer treatments. She wanted to be able to use a walker in her own home. She received two physical therapies every week day and gained her strength back to be able to function on her own. The food was usually very good per my sister. The only problem I saw was the physical therapy people coming in while my sister was eating her lunch or breakfast and telling her it was time to work out. My sister is so underweight that she should never be made to miss a meal. The therapist told her that if she refused PT, she would be written up and insurance may not pay. She started having food delivered so that she could eat when she wanted and be ready when they came for her.

The place really cares…read more Lots of activities in the activity rooms. Reading rooms. There's a barber/stylists upstairs. Holiday dinners and special events. Sometimes trips to stores or movies, depending on tenant. My grandmother needs special care and they always make sure she's comfortable. And she's made friends and seems to really enjoy herself.

My mother was recently a patient in the skilled nursing/physical therapy unit at Teays Valley…read moreCenter. The goal was for her to strengthen herself in order to return home to her beloved grand-cat. She worked with physical therapy, occupational therapy and speech therapy (swallowing issues). This group of therapists were so helpful in teaching mom safety and strengthening exercises that have helped her return home. They were so encouraging to her and so supportive to me during her stay with them and she "graduated" to come home yesterday. Their employees are so friendly and offered constant encouragement for my mother and myself. They have multiple disciplines of employees that cover such a range of care and personal needs. Each employee and their roles are important for the overall success rate of improvement and healing. Of course the patient has to cooperate and be motivated. Mom was very motivated and focused on her end goal. She also formed bonds with some of the CNA's and nursing staff. There were a few issues that came up. I advised Bobbie Jordan who serves as Guest Services Director of the issues and they were quickly addressed and resolved. Staff treated my mother with kindness and dignity. I feel both are a major factors to her recovery. I would recommend this facility to others for the care and treatment of their loved ones. Thanks go out to each and every employee/staff that played a role to help her achieve her goal of returning home.

Skilled nursing, but the conditions were appalling…read more After being hospitalized, we had to place our mother in this facility. The bathroom, shared with another patient, was inoperable and never repaired during her stay. The room was extremely dirty, our feet stuck to the floor from the dirt. When our mother needed assistance, as she couldn't walk or get out of bed, she would repeatedly ring for help, only to wait for up to 3-4 hours for someone to come clean her. This was particularly frustrating at night when the facility was understaffed and unable to adequately care for the patients. She was supposed to be showered twice a week and in 25 days she received only 3 showers. The only positive aspect of her stay was the quality of the food provided. The staff they had tried to provide help but were so understaffed they could not care for all the patients, Corporate needs to provide staff that is needed to care for patients properly.

The facility, the staff, the care here are all absolutely amazing. They care for the patient and…read morethe family members like they are one of their own family. To say I was beyond impressed is an understatement. The special staff "Jack" gave me joy in a difficult time. This entire place is a blessing in this community.

I want to speak on behalf of my whole family when I say this. We want to say thank you to the…read moreentire staff at Bowers Hospice House for the care and compassion that they showed my uncle and all of us. I can't begin to imagine the strength and willpower that it takes to care for a person in their final moments of life. I've always said that it takes a special kind of person to do certain jobs, and caring for the sick is at the top of my list. I hope you guys realize that you aren't ordinary people, you're the closest thing we have to angels on Earth. The world is a messed up place, if it were up to me, the millions of dollars that athletes and politicians make would go to the military, doctors, nurses, EMT's, Police, and firefighters. I know he wasn't able to tell you, but I know my uncle was so thankful that you took away the pain he was feeling and cared for him. He got to pass away painlessly, and that's all I could've prayed for. God Bless the nurses