I have been a loyal customer for decades and never had a problem. Today, however, I brought in…read morewinter boots I bought three months ago because they were damp inside. The young woman who came over was clearly poorly trained in customer service or else failed to gain the most basic customer service skills because she immediately suggested it was my fault for not waterproofing the boots. I showed her the tag on the boots which says "Waterproof." Then she said it was probably my sweaty feet. She did not examine the soles or seams because she didn't want to touch my "dirty boot." When I asked to see the manager and followed her to the office, she shooed me away, presumably because she didn't want me to hear what she was going to say. The manager offered store credit and I would have had to give my boots to her then and there. Leaving me to go home in my socks? I told her that I was a loyal customer for many years and had bought footwear from them when I could have got it cheaper online, but I like to support local businesses. I told her that she had lost a customer. Next time I'll try shoes on for fit and then order online for a better price and hassle-free returns/refunds. Some local businesses do not earn loyal customer support.

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

I have to give a big shout out to Flori at the Glenmont Famous Footwear. She went above and beyond…read moreto help me find exactly what I was looking for and even got me a coupon "just to be nice". I think we can all agree that with the current state of affairs in the world someone going out of their way "just to make your day better" is a rarity and Famous Footwear is lucky to have Flori! Thank you again for your help and the laughs we shared about my lost shoe.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Not to be confused with The Walken Company, which is owned by Christopher Walken (obvi)…read more This is an expensive shoe store which I think is aimed at older folks and richer folks, and if that's your thing then you might like it, but personally they didn't have anything great for me, even if I had excess money nothing I would have wanted - but at the same time it's a high-class store with quality merchandise and I appreciate that.

So many excellent styles of comfortable shoes. I wish I had known about this place earlier. It's…read moreacross from Build A Bear in Crossgates, on the second floor.

Wow. What a lovely experience. In Hudson on vacation and my hoka Clifton 9s bit the dust mid trip-…read moresole coming off the shoe and flapping around. Stopped in on the off chance Neighbor Running could help get me back on the road quickly. Kevin was awesome and we opted for the full experience - he analyzed my gait, watched me run on the treadmill to confirm I was in the right shoe (I am, but that was a lucky guess on my part years ago) Great experience, worth the trip, got a really nice pair of socks too. This is a business worth supporting!

Went in to buy a pair of sneakers on Monday, they did not have my size. Owner said i can have a…read morepair of within a few days OK, walked up front paid he took my name & # said they would be in on Friday OK so it went from a few days to 5 days OK stopped in on Saturday, then it is not till Mon or Tues. said i would like a refund, he proceeds to tell me that will cost me a 20% restocking fee he points to the sign STATES 20% RETURN FEE FOR A SPECIAL ORDER. Since when is bigger size (NOT AN UNUSUAL SIZE womens 9) a special order. He then proceeds to stand there and argue with me. That is so PROFESSIONAL i told him if i knew that it would be a week i would of went to the mall and had a pair the same day. Was trying to support local small business that didn't happen.

The customer service here is so good. On a busy Saturday with several customers in the store, they…read moremade time to measure my feet (because I hadn't realized my shoe size had changed with age, just that my feet hurt) and pull several styles and brands until I was able to walk away in comfortable shoes I really like. I was not treated, even remotely, like a fussy customer. The owner is great, and so are her staff. Great shop.

I went to Brown's Emporium on Tues, Oct 6th. I purchased a pair of shoes. The lady who helped me…read morewas Kate. She was very nice and helpful. When I got home and took the shoes out of the box I noticed several scuff marks on the shoes. I called and spoke to Kate. She said I could bring the shoes back. I brought them back two days later. The owner informed me that shoes would've never left her store in that condition. In other words - I must've scuffed them. I explained that I hadn't worn them, so couldn't possibly have made scuff marks. She said maybe they got scuffed in the shoe box. What? That doesn't even make sense! Her Customer Service is lacking and I wouldn't recommend them to anyone. Needless to say they've lost my business.

I asked my stepdad what he wanted for his 80th birthday and he said he needed a new pair of boots…read more Believe it or not this beast of a man still works after retirement and runs through boots faster than a typical New Yorker does seasonal tires. So, I asked my mom where can I get him Red Wings or Thorogood's around here and she said we need to go to Montano's in Saugerties, so off we went. Montano's has been around since 1906, wow that is long time! They provide professional fitting services, Pedorthic care, and specialized inventory targeted to foot health support. Montano's has a variety of high-quality work-boot brands including Red Wing, Chippewa, Thorogood, Danner, Irish Setter, and Timberland. They have a variety of athletic and hiking footwear brands such as Merrell, Keen, Hoka, On Running, and Salomon. There is a selection catered to casual and comfort as well; brands include Dansko, Birkenstock, Blundstone, UGG, and Vionic. Fair warning, it's not cheap to shop here. You are buying pretty much the best-of-the-best with a professional service. Some of these work boots are easily $200+ and the specialty insoles are running $65+ so keep that in mind when shopping. I was able to kill two birds with one stone by buying my stepdad his birthday present and my mom a new pair of shoes for Mother's Day. It wasn't cheap but they are worth it, plus I don't get to see them as much as I would like. The Red Wings he chose were $200, the specialty insoles cost $65 and Mom's shoes were $120. All the items are of high quality and should last them until my next visit, lol. Staff were very friendly and helpful. From the moment we walked in we were treated with respect and one of the associates accommodated both my family members with all of their fitting needs. I just purchased a new pair of Keens recently for work but I was really interested in trying out a pair of Thorogood's. The problem is if I tried them on, I probably would have bought them. I just don't need another pair now but the selection here seems like an excellent choice for a future work boot. I might be back next year once I ware my Keens out. All-in-all, Montano's Shoe Store is an excellent spot to find great service and high-quality footwear for any occasion. I highly recommend visiting them if you in Saugerties shopping.

My husband is hard to fit. They have a great collection of quality shoes from work to play in all…read moresizes. The service was amazing and we walked out with 3 pairs of the shoes that he needed. Worth the trip.

Good selection great prices. Attentive service when needed…read more Good place to buy shoes

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

This is the place to go if you need a great suit and want an expert to help you find exactly the…read moreright one. Kerry and his father have several decades of experience between them and recently helped me get the perfect interview suit. Not only that, but they were able to complete the alterations for me within 48 hours. Skip the chains with their lousy suits and subpar service and come here for a truly unique clothing experience.

I could not recommend more highly Mark Thomas Men's Apparel. Kerry and team go out of their way to…read moredeliver exceptional customer service, with product that is second to none. Mark Thomas delivers top-of-the-line clothing that makes visiting the shop a yearly pilgrimage, and my one and only source for high end clothing--not merely in upstate New York, but nationwide.