Today was the perfect day to get ready for summer, so my first stop was here at Luminescence…read more It was nice to see Jillian again to help me rid myself of the winter face and make me glow once again. I love how at ease she makes me feel when she works her magic on me. After my procedure, she still goes over the rules for me to abide by for a flawless recovery with excellent results. I'll be back in August!

Oh so you do a review and they discharge you and use a bullshit excuse! That ls just childish !!…read moreSo beware of this office!

Waste of time. I have had issues with plugged and popping ears and a drippy nose, my PCP suggested…read morean ENT because she could only see so far in my ears and nose with her scope, and she couldn't see anything concerning. I went to Paul Young, didn't see him, which is fine, but the NP that I saw didn't do anything my PCP didn't do and immediately suggested a nasal ablation and went on a sales pitch about how Dr. Young does them in the office. Felt like they "sell" that to everyone. She also couldn't see anything concerning- so why suggest this procedure? And for the plugged ears, she suggested I get a hearing test but they don't perform them. What kind of ENT can't do a hearing test in the office? Long story short- useless and total waste of time and money. Just got a $350.00 bill, after insurance for literally nothing.

This office needs to work on Communication…read more Dr Young diagnosed me with a nasal condition and told me that I needed surgery and to contact the surgical coordinator at the office number. He didn't elaborate on *which side* of my nose, how long the recovery would be, or what the risks were. Just: 'You need surgery, schedule it.' (I did have the surgery, and still don't know which side was even operated on). Sometimes, I think that medical people forget that we 'regular' people don't see the same things that they see each day. For us, none of these things are 'routine' and we don't know what to expect. Communicating which side of the nose is affected, how long the surgery takes, how easy the recovery will be, and what risks are associated with the surgery would really help people. I've also been tested for allergies here. It was determined that I need allergy shots - great, I've been going here regularly for them - but it was never communicated to me how long I'll need to do this for. So I just keep going every week and scheduling for the following week, with no end in sight. Again: communicating this to the patient would be nice. I met another patient who also has been coming here for allergy shots, and that patient said she began with 2 visits per week to 'get ahead / make progress faster.' I was not told that this was an option. Their phone system/call-taking procedure really needs a tune-up. When you call, you're sent straight to a phone tree- no human answers the phone. You have options to leave a message for an appointment, or for a nurse, or for the surgery scheduler/billing department. But if you don't press '3' after your message (or maybe it was the # key?) then your message doesn't get sent/delivered and so you won't get a call back because they apparently don't even know that you've called. It would be nice if a *person* answered the phone, and then transferred you to the appropriate department if need be. Communication at this office, phone-wise, is really lacking. The patient portal also needs more communication. I requested an appointment and never received a notification in the portal about it, nor did I receive a phone call. Then, about five days later *while I was at the office getting an allergy shot* the receptionist called my phone about my portal appointment request. Hello? I was *just* standing in front of you, checking in, 10 minutes ago! Do you really not know I am in the building, actively receiving a treatment? The waiting room is decorated nicely, there's coffee & water and a cute little area for kids to chill. I've been taken 'on time' each time I've been there, except one time. I suppose I keep going because: 1) their hours jive with my schedule, and: 2) it is relatively close to my home. But I'd be willing to switch allergists, even if the new place was further away, if I could find one with the same hours but with much better communication.

Very kind doctors and realistic plans. Good care for kids and adults. Small practiceread more

Like the others who have previously posted, I haven't had much success with the receptionist staff,…read morebut Dr. Rockoff, Dr. Mavi, and Tabrina are all wonderful. Today, my youngest, who had a severe reaction to peanut butter as an infant, was able to successfully food challenge his first-ever tree nut, cashews. We're looking forward to continuing to challenge other tree nuts.

Absolutely horrible. I can definitely say I, and my family, are worse off having known Dr Merkel…read moreand using this practice who obviously only care about the bottom line. Cost me $385 out of pocket for (2) 30 minute conversations with the man. Unless you are wealthy or have great insurance (which obviously I don't), the only thing you will get here is a lot of debt. They should remove any perceived University affiliation as they don't care if you go to UB or not with their pricing.

As the caregiver of a person that has need of Psychiatric services I find this practice to have…read moresomething that many lack: Patience and Compassion. I have interacted with 2 of the Psychiatrists in this practice in that capacity; Dr Ghosh and Dr. Tan. Both of these Doctors take the necessary time to understand the issues surrounding their patients needs and show a penchant to avoid over prescribing potentially unnecessary medicines. Most importantly however that I noted is most Psychiatrists I've ever interacted with just focus on the maintenance of a patients' mental health, both of these practitioners have shown their willingness to create a road map of recovery that actively looks to see their patient overcome their mental health challenges. There is a stigma in our culture about mental health issues. Considering 36% of the US population reported some level of incidence of Anxiety or Depression related disorders (i.e just over 1/3 of our population) it seems silly that this stigma even still exists. With practitioners like these it makes it easier to cope with the challenges of mental illness.

Best facial I ever had! Kelly was extremely detailed, honest & knowledgeable. I can't wait to go…read moreback! I've been recommending this place to everyone I know & anyone looking for an amazing facial with products detailed to your skin & concerns. Kelly is compassionate & is very easy to develop a relationship with.

From the owner: Our comprehensive range of skin care options are designed to cater to every complexion's unique…read moreneeds. Whether you're seeking hydrating solutions, anti-aging treatments, or specialized products for sensitive skin. At Skinovation Esthetics, you will find the perfect regimen to enhance your skin's natural beauty. Discover the key to healthy, radiant skin with our carefully chosen skin care options, and unveil a more confident you.