empire and our HOA president have taken out two handicap parking spaces and replaced them with a space for the president in it's place. For over a year they have deceived and hidden this. I am disabled and have had a placard for years before we moved here. They also think that all that is required is a stencil on the space and a sign and that's just not true . Grade and ease of access from the space to the sidewalk enter into this. I have photos of what the ex spaces were like and why they were built in that location. I also have photos of the abuse of those spaces by the president and family. And the photos are from the president son's social media. I don't think anyone should work with empire . If you're a condominium complex don't vote for empire! The Messier family Gardne , MA read more

I would highly recommend Empire Management if you enjoy virtually no effort put in to find renters for your property. Also, they are excellent if you enjoy not making money, bad follow-up, unprofessional employees, poor office help, and phantom charges for service or repairs. If you are fond of very slow response time to emergencies, a management philosophy that amounts to taking no resposibilty for any of their actions or lack of actions, and a complete lack of common sense than this company will be perfect for you. I've only myself to blame for not taking action to get rid of them sooner. Out of town Landlords Beware!!... they will milk you for everything they can any chance they get. read more

This "management" company was the worst company I have ever dealt with. I've been in the real estate field for 11 years now working directly with management companies in Boston for nearly all of that time, and yet Empire "management" still managed to beat every single one of them for the title of worst company ever. I owned a condo property in western mass and Empire was the "management" company that was hired to manage the property. Empires service included such things as: not sending snow removal crews after approximately six inches of snowfall(no, they didn't show up late, they just never came), not maintaining the lawn/site maintenance until the grass was about a foot high(the entire site actually had the appearance that it was abandoned during the summer months thanks to Empire), being verbally accosted by the owner(I forget his first name right now but last name is Surette, it's a family run business..), never calling back when issues arose for the common areas, and blatantly lying. The blatantly lying part was especially hilarious. One of my tenants had moved out and I had another tenant lined up to move in, the previous tenant has left a piece of furniture inside the unit, I hadn't had the opportunity to remove it myself as my truck was being repaired, so I pulled it outside on a Monday evening(so my new tenant could move in that same day) and rented a UHaul to remove the piece of furniture the very next morning and bring it to the local transfer station. Fast forward to the end of the month and I received a bill for "furniture removal" for $200.00 along with an association violation fee for not removing common area garbage. Surely, I thought, this was obviously a mistake as I had definitely removed the furniture myself. So I called Mr.Surette and stated there was obviously a mistake regarding the furniture removal. He then proceeds to tell me I'm lying while swearing at me and that I was basically SOL and to "prove it". Unfortunately for him, I had a ridiculous amount of proof considering the rental vehicle and also paying to dispose of the furniture, so, after pulling a couple strings I obtained a surveillance video of me bringing the furniture to the transfer station, in the UHaul. I called him up, told him what I had and if he didn't remove the charge that I'd gladly hire an attorney to handle the matter and that was the last I ever heard of that. That should just show you the absolute pettiness of the owner of the company in general. The lengths he was going to JUST to collect a disposal fee. Apparently money must have been tight by lying about a $200.00 fee. I could really go on for days with stories of the owner and this companies lack of actual management. Do yourself a favor and do NOT hire this company, "management" is not something they include with their service which is why their business name is so misleading. read more