I was a resident of Brookside Square apartments in West Concord, MA, for about 5 and a half years…read more During that time, there were several staff changes, and I found that who worked there had a significant impact on how happy I was with my living situation. The original team, led by Sarah, the Property Manager, and John, the Maintenance Supervisor, was absolutely stellar! These professionals were quick with a smile and a friendly greeting and were happy to assist with the occasional apartment issue, as well as just great people who I would always stop for a quick hello. They were what I would call the "Icing on the Cake." When the original team left, there were various other people, but whether temporary people or "permanent," Sarah and John were a tough act to follow. It became difficult to get help at times, when help was needed, and that is not what I had become accustomed to. (I know, don't end a sentence with a preposition...) Staffing changes were typically when I and other residents who I talked to were less than happy with apartment problems that did not get addressed. Skipping forward in time, the current Property Manager, Andrew, is a Gem. John, the Maintenance Supervisor, was also quick to address maintenance issues. I was very happy that Brookside had finally gotten it right when Andrew was brought on board. He is a terrific combination of professional, friendly, and competent at his job to boot. Andrew could handle "delicate" situations with grace, and always made me feel valued as a resident. Despite juggling many things at once, most of which I didn't know about because they were not resident issues, Andrew always had a smile and a few moments to chat. I found him to be someone who genuinely loves his job, and therefore felt it was his purview to "take good care of" those of us who were residents. He also rearranged the office so that if you came to the office door, you weren't greeted by someone's back; he arranged to have his face actually facing the office door. Previously, other people in the role would keep working with their backs to the door. I found this to be contrary to what the job is about. Apparently, Andrew agreed, because it changed, and it became a place where residents were greeted with a big smile and a hello. it didn't take him more than seeing me two times to remember my name. Clearly, that was something that mattered to him, and certainly it impressed me, because although I was living alone, many apartments had multiple residents, whether adults, or children, and everything in between. I also was fortunate to have some great neighbors, and they certainly added to feeling happy to call Brookside my home. I have now been away from Brookside for three months, and I miss it terribly. Unfortunately, I had some issues that had nothing to do with Brookside, but due to these, I had to move. Andrew was someone I could talk to about what was going on, and I have no concerns about him saying anything to anyone else. I trust Andrew. I just saw him two days ago, when a package went to my old address, so I went to pick it up. It felt great to be greeted with that smile again. Stay tuned, one never knows when things could change, and if the opportunity to live there again presented itself, I would do so without hesitation. And, thanks to vaccines for Covid, I was happy to return the smile and asked, "Can we hug now??" We did, and even though he was late leaving for the day, he spent some time helping to locate my package, and talking for a few minutes too. I have since been notified that some other packages have been sent to Concord too, so, Andrew, see you soon. Brookside Square Owners? Don't let him leave. I know my gems, and you have one. Carrie K.

Have lived here for a year! I am so thankful my lease is up and finally be free of this hell!…read moreEveryone one of these reviews are 100% correct. Tiffany never returns phone calls or emails, the only time you can actually get in touch with her is if you wait outside the office and hope that she actually comes in. The office hours are posted but she doesn't go by them. Most of the times that I have actually seen her she is hanging out with the maintenance man in her office, which that time could be better spent fixing the endless things wrong with this building or maybe my washer and dryer that has been broken for months. There have been major issues since the day we moved in, about two months into our lease they tried to go up on our rent. We had to email back and forth until I forwarded the a copy of the original lease sent to me even then they refused to take that until I said I wanted out of the lease if they were going to change the rent mid-lease. When i mentioned I was contacting my lawyer did they finally agreed I was right. For a solid 3 months they didn't have anyone working here, we did not have maintenance nor a office manager so Nobody fixes anything, hallways smell, the place is filthy. The rent is so high for all of these headaches about 1950 a month plus utilities to never be able to reach anyone is just unacceptable. The amenities are not worth the price, gym is the size of a shoebox, all the parking gets used up by the retail spaces. If you are thinking of moving here, do yourself a favor and don't. They will tell you all the lies you want to hear and then you are stuck in a year long lease and will be ignored.

Taymil Andover place runs this Concord property! Stay clear as these people have no professional…read moreaccountability decency or care! I filled out a 50 pg lease and gave a lot of money for move in expenses and had nobody do my walk in with me only given the keys. When I walked in, I was devastated at the apt was broken locks unsafe to live and was dirty! I immediately asked why the apt was not cleaned and fixed before move in. No response or answer why and I didn't even move in, and they are trying to keep my deposit money! They should be fired! Concord should be ashamed to have these terrible people running a Concord property! It was a completely devastating drama that I did not need and have no apt now and fighting for my own money! Insane!! SEE photos! They are not professionals only slumlords that want your money!

Thinking about moving into Village Green Apartments?…read more Here's my experience: I've lived here since February 2025. After reporting serious health and safety concerns through proper channels, I later received a Notice to Quit. While I'm still living here, this created a stressful environment. I've made multiple attempts to resolve this matter privately and professionally and remain open to fair resolution. During settlement discussions, I experienced pressure to confirm agreement to terms that I had not yet reviewed in writing. This reminded me how important it is for tenants to request documentation and never agree to anything without seeing full details. Transparency in housing and negotiations protects everyone involved. I share this so future tenants know the importance of understanding their rights, asking questions, and speaking with current residents before signing a lease.

love this new team. place couldn't look any better. I wish the houses in front were tidied but…read moreoverall that peanuts. it's n a great location. been here for a few years.

9-23-24 Had an issue…read morewith a faucet. Richard got back to me quickly and arrived at my apartment at Avalon Acton, MA the same day. He was professional, personable and very competent. Five stars; excellent addition to the Avalon Acton Maintenance Team! Eric Fischer

Pool closed multiple weeks early this year. I find it frustrating that amenities that may have…read moreinfluenced apartment selection are not reliable. To be clear (based on the response), I do not understand how ineffective staffing policies keep residents safe. This closure was not communicated as a Covid-related closure. Instead, the correspondence from the Avalon office was that the closure came as a result of staffing challenges.

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Everytime a service was needed, Christina and Nick were right there. The value of my rental trumps…read morethe quality but nothing is inadequate.

Federal law re: ADA compliance and MA law reform for reasonable accommodation…read more High turnover in apartments usually means rodent infestation, no recycling, and asbestos. septic systems do fail and affect water quality. .

Robin referred us one of her favorite past client to us to assist with a property sale in the Ft…read moreLauderdale area. She asked me a number of detailed questions about the area, type of property, and our resources for a specific situation (complicated family probate + prepare apartment for sale, remove furniture, paint, change carpet, etc). You may or may not know, most agents don't even take the time to pick up the phone, and based on our conversation, I got the impression she was a strong agent. When processing the referral, I looked her up in our internal company wide database, and sure enough, she's a top producer with a stellar track record. I will be entrusting my Bostonian clients with Robin and her team going forward, and I suggest you do the same!

From the owner: Buying Your New Home: Purchasing a new home is a big…read moredecision. It is both exciting and emotional. I understand the importance of location in choosing where to live and finding the right balance of community, school and commute. I tap into my marketing, sales and finance expertise to guide clients through successful offer presentations and negotiations. I address the details and make it easy for you to enjoy the fun and satisfaction of owning a new home. Selling A Property: When it's time to sell your home I will create an effective mix of customized property preparation and marketing activities. Our relationship is a partnership and I'm involved in the details with you. I pride myself on rolling up my sleeves to get your home staged and ready to show. I will implement an integrated advertising campaign through a combination of local outreach and online channels including national listing services and social media to attract the highest number of potential buyers. Once the offers have come in my work really begins. I will guide you through negotiations to ensure you accept the best offer for your personal goals and oversee necessary steps to get you to a smooth, successful closing.

Lauren Tetrault did a fantastic job as our agent during the sale of our house. She requested our…read moreinput during the process and we worked well together. She was flexible in her approach for selling the house - taking it off of MLS during a period of time when she felt there would be a limited number of potential buyers (over the holidays) and bringing it back on MLS at just the right time. This helped us to get a full-price offer the first weekend that the house was back on the market. When the appraisal came in at a lower price than the offer, she worked diligently to get the appraisal increased to the agreed-upon price. It is our understanding that it is unusual to get an appraiser to revise their original calculation so we know that Lauren worked hard to put together such a strong appeal on our behalf. Her experience in real estate was demonstrated repeatedly. She was responsive and helped to reduce our stress during the entire process. We feel fortunate to have worked with Lauren. and we would highly recommend her to anyone looking for a real estate agent.

From the owner: What sets us apart is a blend of passion, expertise, and a personalized approach. Our commitment to…read moreservice goes beyond transactions; it's about forming lasting connections with our clients. Why choose us? Our dedication to excellence is reflected in the fact that, on average, 94% of our business annually comes from referrals from satisfied customers. We pride ourselves on a human-centric approach to real estate, recognizing that it's a deeply personal aspect of your investment portfolio. When you work with us, you're not just getting a real estate professional; you're gaining a partner dedicated to navigating the intricacies of the market, homes, and negotiations. Choose us for a seamless and successful real estate experience.