I needed to see an Orthopedist and this office have availability that met my needs and accepted my insurance so I made the appointment. They have a decent sized parking lot and the exterior of the building is well kept. The lobby is very confusing though as the signage for which practitioners are on which floors is non existent and I was luckily able to ask an employee. Check in while quick was pretty terrible. The woman at the front appeared miserable and was complaining with another employee about all types of things. Wait time was decent and I was seen at my scheduled time which was nice. The nurse was professional and the Orthopedic Doctor was phenomenal! It's a shame though that he will be moving to a NYC office because I would for sure have seen him again. The checkout process was just as terrible as checkin as the same employee was there and didn't provide me with everything the doctor requested she do. Lastly, the interior of the building , including the lobby, hallways, offices and rooms can all use a deep cleaning or facelift with repainting of walls because it just doesn't seem clean clean. I'll be going elsewhere going forward and maybe following the Orthopedist to NYC. read more

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The doctors are completely inaccessible. No one picks up the phone when you call and messages are never returned. I needed to speak with my doctor but that's not allowed. I had to schedule a phone appointment for nearly a month later even though it was urgent. Impossible to set up an appointment over the phone since they don't pick the phone up. I had to leave work early and physically go there to speak with someone at the front desk who are beyond unprofessional and rude. Additionally, when you do have an appointment, expect to be seen 2 or 3 hours after your scheduled appointment time. I'm switching doctors. It's unfortunate because I like my doctor but the office is so poorly run it's not worth the pain and suffering. Do yourself a favor and avoid at all costs. They have bad reviews and a terrible score for a reason. read more

I have the best doctor there, but she is leaving to a place closer to home. Im praying the replacement doctor is as good caring professional as her. She is an Angel sent. The next patients will be so lucky and healthier because of her. read more

I would rather be dying on the side of the road then come here for help or for a doctor!!!! I arrived 20 mins early for my 12:00 appointment and was told the doctor would be about 20 mins late due to "traffic". 2 minutes later another person calls my name and tells me that he's in so much traffic that he wouldn't be in for another 2 hours and there were people ahead of me that were prioritized! Absolutely ridiculous and I will 100% never make an appointment here again!! read more

Long wait time to see a doctor what a mess.My appointment was at 815am and here it is 10:15 and Im still waiting to be seen.

Worst doctors office EVER! I always wait 2+ hours. Doctors arrive to work late. Poor customer service. Arrived at 7:50 am for an 8:00 am appointment...receptionist didn't even arrive until 8:45. Just patients sitting in the waiting room. Smh. read more

Thank you to Maria Elena, Amaly and Stephanie at the front desk on 2nd floor! always helped me whether it's slow or busy. I see Dr. Pasley and he is a great doctor. read more

It really upset me and it breaks my heart that I have to give them a one star, because the Doctors that I see there are really great Doctors, caring and very good at explaining and discussing tests and treatment. However I have to give the place a one star, because the service from a lot of those working in that office is behind disgusting. And even worse since this Optum outfit took over of them. It remind me of a union shop. Maybe it is a Unionized office. I've been in some of the other offices, like Maplewood or Springfield and they are nothing like the Belleville office, read more

WORST place ever. My mom was going for surgery and she needed to ask the doctor a question...2 voicemails...6 online messages and NO RESPONSE...her surgery is over and STILL nothing. I go in for medical clearance for dental work and NP says..you need to get a chest xray please wait around for the xray technician to come in. I wait 35 minutes (after waiting 1 1/2 hours for MY appointment - AND fasting_ to find out she is on vacation....so Im told to come back. So I look at the dental pre-clearance and THEY dont require a chest XRAY so I say that to the NP and she says well I DO and I am NOT clearing you unless you get a chest XRAY... they are just looking to make $$ and could care LESS about their patients read more

I can't even adequately express how disappointed and unimpressed I am with this practice. The first time I visited for an appointment, I had to wait for nearly two hours; when I finally saw the hematologist, he'd received no records and knew nothing about me, despite the fact that I had been sent via a referral. The visit lasted 30 minutes, most of which was spent collecting basic information; it was billed at $427 or so to my insurance. The doctor told me that I should really consider having children, despite the fact that that concern was in no way related to my visit. The office told me to come back in two weeks. I come back in two weeks. There are further blood tests and no friendly or useful explanation of why I'm in the office. When I try to ask basic questions, the hematologist punts me back to my PCP; I feel like I've been checked off a list, not spoken to. I'm told to come back AGAIN in two weeks. When I arrive again, after having painstakingly rearranged my work schedule and driven for 40 minutes in heavy rain and traffic, the receptionist tells me that the doctor is out (I find out the next day that it's to play tennis) and that they called everyone that morning. I show her my call log, which confirms that I didn't receive a call. She reads my number back to me; it's been transcribed incorrectly. She asks me to come back the next day, which requires ANOTHER afternoon off from work and another longer drive to and from the office. My final appointment lasts 5 minutes. When I try to respectfully ask about why I've been referred, and to ask valid questions about my lab results, the doctor is dismissive and condescending ("do you want there to be something wrong with you?"). I am never, ever, ever returning to this practice. I know what good medicine looks like -- a conversation between doctor and patient -- and this is not it. read more

The most UNETHICAL MEDICAL OFFICE. They cleary dont care about the Health an Well being of the patients.. WORST managed office...They try to push other forms of medical practices on patients that just went there for ONE PURPOSE.. Then they tell you if you dont allow them to do something to you THEY WILL NOT REFILL YOUR MEDICATIONS..SO they dont care about a Patients HEALTH AT ALL!!!! DONT GO TO 5 FRANKLIN AVE BELLEVILL3, NJ!!!! You may REGRET IT!!! The Reception are is piss poorly managed.. Go to another DOCTOR!! read more

Second day I'm going to draw blood. They tell you that they start at 8:00 am; but the truth is that the person is ALWAYS late according to the girls at the window. The 2 days I arrived before 8:00 am to be the first and that's how it was. It was useless since I waited until 8.35 am and decided to leave since I was fasting and had to work. read more

The staff is fantastic. Minimal wait time for patients. Doctors really care about the patients and make sure they get the care they need. Gina (Office Manager) is fantastic in leading her staff to work together effectively as a team. During busy hours they always remain calm and positive and deliver great patient care. Highly Recommended!!!! read more

My elderly mom goes to two specialist at this practice and she is very pleased with the location and the quality of service she receives, from the front desk ladies to the doctor's themselves. read more

Went to this office in Belleville , but got no result of the test on the portal to be accesss and keep calling but hard to reach them . Requested another health issue to be be addressed next but didn't say nothing or give another appointment next. No time for the patient as in my experience as a first time patient . One of the Dr. . The place is nice and clean. 50 Newark , Belleville. read more

This is the worst place in the world. The doctor prescribed a very important medication for my daughter and we need a pre-authorization for the medication. We have been trying to get in touch with the doctor for the past six days. No response and he still hasn't done the pre-authorization for her medication. This is very upsetting and dangerous for my daughter. I would not advise anyone to go to one of these centers if you can avoid it. read more

Horrible!! Don't go there!! every time I go for my appointment I have to wait from 2-3 hours! Ridiculous! This my last visit and I'm not coming back!! read more

Empire Medical Associates - Medical Centers Near Me - Belleville, New Jersey

I went to Riverside Medical Group in Belleville twice for the COVID vaccine. Both times the staff were super friendly, courteous, and made scheduling the appointment easy. The second time, I had to change the appointment because of a snowstorm.The office manager, who was working remotely on the day of the snowstorm, returned my phone call very quickly and re-scheduled the appointment to a date and time that was convenient for me. When I got to the office for the second vaccine, the office was extra busy because of all the other people who had to re-schedule, but the office is very organized and the entire staff made everything run very smoothly. The people who work at Riverside Medical Group in Belleville are very courteous, efficient, and considerate. The Office Manager runs a great team and takes pride in the high-quality care her team provides. It is one of the best medical practices I have ever been to. read more

Empire medical associates is honestly the best. I felt so welcomed here, the staff is amazing! Dr.Moaven was so patient and took the time out of his day to thoroughly explain everything to me. Gina was also great, so sweet and friendly. All their technology is up to date, there isn't anything I can say bad about this place. I am definitely recommending them to all my friends and family! read more

I have been seeing Dr. K for over 30 years. He and his staff lead by Gina are second to none. They are through and courteous. I would not go anywhere else for my exams or blood work. As a business owner I know what it takes to please the customer. They get the job done. read more

My parents has been going to Dr. Moaven for over 28 years, no complaint for the past 27years, but now I don't know what has happened to his office staff, horrible, horrible customer service skills, every time the pharmacy calls or send in paperwork for refills or authorization the staff always says they never received it. they're the worst customer service ever. Dr. Moaven needs to employ staff with proper people skills. read more

Your doctors and office staff in this office are very good. I have never had a bad experience. The are two thing that need to be up date and it your front office were patient are sitting and get a better cleaning company. The people in the waiting room are scary, dirt, and the way they speak to the office staff is unheard-of. Your staff need a bodyguard.. read more

only go here if your time is not valuable since you'll be waiting, and waiting, and waiting - 10:15am appt today, they called us in at 11:45, we said thanks, but not thanks, we're finding a new doctor everything about this office is unprofessional, from the receptionist eating and on personal calls to them speaking about patients in the open to screwing up billing because they have hard time when you have more than one insurance the doctors are ok, but they're not that good to put up with everything else read more

I lost 1500 in Dermatological treatment with Dr. Lichtenberg. I paid to remove acne and chicken pox scars with Dr. Lichtenberg which according to his profile he is a cosmetic and medical dermatologist and member of American Academy of Dermatology, but my treatment was not good at all ( maybe 2% better). In my last treatment Dr. Lichtenberg agree with me about the treatment was wrong but didn't bring other service or return my money. The only suggestion was " go and see other treatment, this treatment was not good for your face", come on after 7 treatments and all my money in their pockets! read more

Every time I come here, I sit in the waiting room for at least an hour. I even tried scheduling first thing in the morning with a 7:30 AM appointment and I still sat there forever! The docs are nice, but no one tells you their name, none of the business cards match up to the people there and when you ask, you're told the doctor's first name only! They do a good job, are thorough with your exams and check you out head to toe, but they are missing the human element - I dread coming here because I know it will take hours to get out! Changing docs as soon as I move! read more

Awful. Had an appointment at 9:15 ... Didn't get taken into back till 11:15. Not one receptionist communicated anything. We are a new patient and we had to ask them to give us the paperwork to fill out. If you are elderly or have someone elderly you are taking that is in severe pain find a different office because they will have you waiting for 2+ hours before treating you. read more

The Belleville office is decent. You may have to wait a little over an hour to see a doctor, even if you have an appointment. I think Dr. Moaven is a great doctor and familiar with what he is doing. However, there is one doctor at this practice that is just downright HORRIBLE! Her name is Khrisna Patel! If you get this doctor, please run for your life. She does not care about the patients and is only there to collect a check. She barely checks the patients and rushes them out of the office, even if they advise her that they feel ill. She should go back to medical school. read more

I called the same day and set up an appointment for 12PM with a physicians assistant (not even a doctor because I figured the doctors would be super busy and a PA would be able to get to quicker). I waited THREE HOURS in the waiting room. Mind you my appointment was for 12PM. No one bothered to update me while I waited, I finally decided to approach the receptionist who informed me there was one more patient ahead of me and then I would be taken. Also, throughout these 3 hours, people came after me and got called in ahead of me. I looked passed it because I figured these people probably scheduled appointments before me since I called the same day. They finally call me in and I'm currently waiting to be seen by someone. It's been 30 minutes. I've been waiting a total of 3 1/2 hours just so I can get some medicine to recover from a cold and sore throat I've had for a week. The time I could've spent resting at home was wasted stuck here waiting to be seen. I've never had a problem with this office before until today and I should have taken the advice from the other reviews about the long wait time. This is the LAST time I will be coming to this office. STAY AWAY! read more

No star if possible. First I made an appointment for annual physical then receptionist told me I can't do it because I'm a new patient. 2nd They gave me a different PA without even asking me if it's okay to switch provider. 3rd PA student approched me instead ok asking more on medical he asked me to tell about myself and what I do for a living? like really am I in an interview or something?! It is totally ackward. 4th the lady who took my blood pressure told me not to cross legs? I don't remember that it has effect on BP result. Lastly, the clinic itself is disgusting there's hole in the wall and looks dirty everywhere! read more

I been coming here sense 2008 DR Nader Moaven Is one of the best doctors. I would not change him for nobody has a Heart like his . Today I came to the office I'M very sick But the The 2 ladies on the front desk Was the worst customer service I have a meet in my life one of them Supposed to be a manager Without people skills she try to collect the money from me $199.00 (10%)from the year, from my insurance for the whole year a deductible .And they could not see me and they Deny Service because did not a credit card on me so My son drop me there And he left me with my ID my copay to go back home by Uber... So I got home call my Insurance And guess what I do not have a Deductible Sure is be a 100% pay all times they need more people nice like the other years . read more

This office is horrific. I waited an hour for a doctor to see me to just give me results of my cholesterol test. My special needs son was left alone in the hallway and the staff knew that but did nothing to expedite my visit. All they did was quickly charge me $40 copay. The office was noncompliant for NJ Covid practices. Patients were lined up in front of window within inches of each other just to sign in and have their copay taken and then forgotten about. I have tried to call and their wait time is over 30 minutes. They do say that call volume is high and leave a message but their box is full and doesn't take any messages. The office is dirty. The rooms have old furniture from the 90s, stains on carpet and chairs. They were supposed to move in summer but never did but their voicemail still has a message about moving summer of 2020 even though it's now winter. Staff is rude and slammed the door on me when I told them that I am concerned about my special needs left alone in the corridor. No empathy, no business ethics, no professionalism. read more

Dr. K has been my doctor for years . He is very thorough with each patient including myself which is why I don't mind waiting.

If I could give them no stars I would. They are the worst! You have an appointment but completely disregard the fact that you have one and give preference to those who are walk in. The girls in the front have no class and are utterly rude and quite frankly don't care about the patients.. it's sad the doctors are OK but this is insane. Don't go here !! Save your time and money! Oh also there billing is utterly terrible! I received two bills from Doctors who had never seen me and they were charging emergency level visits !! Don't go here ! read more

I have always been able to talk to this doctor and get my problems resolved. Coming here is like dealing with trusted family. Would not consider changing doctors read more

I've been there twice to the Belleville office one time I waited 1 hour 40 minutes the last time was one hour 10 minutes.

I have no problem with Empire Medical in BELLEVILLE. My doctor and his staff joined Empire and never have any problems. I find his staff to be very efficient. read more

I went to this group because I followed Dr. "K" when he left private practice to this group. He said he went to this group because he couldn't afford private practice any more. The office in Belleville was shoddy, ugly brown & smelled. While I was in the waiting room I heard Dr. Klughaupt announce "I quit" and storm out. They brought him back and I finished my appointment with him. I moved out of state & couldn't get an appointment in under 2 months (In Maine they only see new patients on a formula. It's something like 1 a week.) One Dr. would see new patients in Eleven months. When my RX for tremors (shaky hands & head bobbing) ended I called Empire. This is what happened: 1. Disconnected and left me on hold when they couldn't find a record of Dr. Klughaupt. 2. Disconnected while ringing. 3. After my request they left me on hold, came back & asked me to come into the office. I explained I was out of state & could they only fax 1 month of meds to pharmacy. I was told to hold on. I set the phone aside after 20 min & started typing this missive. I will try going to a Walk In hoping that they will give me meds without records. I doubt it. I couldn't believe a medical group could have a rating of 1.7 when I looked the phone number up but I believe it now. 30 minutes now & they just disconnected the phone again. They get a ONE because you can't give ZERO!!! read more

Doctors are ok. Expect to wait at least 2 hours past your apt time, before your name is called, and then another 20-30 minutes before the doctor sees you. The receptionists have no people skills and don't want to be bothered. read more

i love my doctors and the staff is just great. everytime i'm sick they see me the same day. i'm very very happy. great care. my specal doctor is dr. moaven read more