Not shocked this business closed its doors because the service and service was disgraceful.I had…read moreleft a very positive review a couple of years ago for this company when they replaced our pumps supporting local business as I always try to do. I liked Jerry the owner and I hate being negative now. However I now have a completely unusable hot tub due to what my family and I believe was negligent service last winter and we can not afford to replace it. We had replaced our main heater for the tub with them and it stopped working during the beginning of the winter season but long before low temperatures. We booked them to come out three times on a row and each time they cancelled or bumped us so that by the time they did come out the temperatures dropped and our hot tub froze! We put a plug in space heater inside at their suggestion and waited for them to come only to be bumped again on the day because someone with a pool took priority over us we were told for blowing out. So when they finally winterized it the pipes had cracked and now we don't have our tub which we can not afford to replace. I really wish they had done the right thing and offer to repair the cracked pipe or pipes which may have been relatively easy but sadly there was no offer to repair the pipes we were just told it was weather and old tub. The brand new heater they installed just weeks before was still under warranty and caused the original problem by shutting off but that was never addressed. Had they diagnosed the heater issue when I booked them prior to the temperature drop none of this would have happened. Can not recommend this business to anyone and that's very disappointing to say but my $17000 hot tub is broken due to them canceling on us four times over many weeks in winter!!! It takes a great deal for me to be negative about any local business as I have one myself but in this case their customer support caused hardship for my family. I even recommended them prior to this to my friend who then purchased a brand new tub from them only to have months of issues themselves which they told me was also not handled well

This business has an extremely poor service record with us. Laughable really. Nothing but delay and…read moredelay. Try to get them to phone you back is only dreaming. Tech comes out and then you never hear back till you phone multiple times. Do not use if you want even semi reasonable service

Honest reliable didn't try to upsell.gave honest opinion and tried to save us money Nice friendlyread more

Wow, wow, wow! First class all around. From sales (Christina and her dad) to the service delivery…read moreand install (Leah the mom, Scott the brother *I believe*) and follow up and maintenance scheduling (Sarah, sorry if I misspelt) and everyone else in this company went ABOVE AND BEYOND to make sure our needs were met, we were informed and all our questions answered, to making sure we got a fair deal and it was the little things and their attention to detail and doing what they said that really shined though. They care, like TRULY. It's not just a business or a job for this family you can tell they love what they do and the customer service you receive emanates from this aura this family and company have. Can't recommend them enough, they're actually doing the maintenance for our pool we had installed with a different company prior to finding this gem of a company because they're so good to deal with. Give this company and family the business, you won't regret it!

We bought from their store in Kelowna BC. product was…read moredelivered used. Dirty and with dirty filters. Sure they gave us new filters, but they gave us the Wrong ones!!! Really??? went to change the filters and the cheap plastic hooks on the filter cover were ALREADY broken, ya a used tub! Very hard to get anyone on the phone! They never answer, but might call you back a week later if they do. NO Manuals!!! and we have asked for them many times. Yes they will email us the manual......never got anything I CAN NOT recommend them or their products based on things so far. Poor product, poor service.....

They just charged me $1200 to close my pool for the winter. Which was more than double what I…read moreexpected. I still have to put the winter safety cover on myself. The prices they quote are not what it will cost.

When he showed up on site to work on the hot tub electrical issue. He seemed like he was…read morestruggling. I asked him in a roundabout way what his qualifications were. He told me he was self taught on doing this. I found this quite alarming so I called an electrical company to see if he can work on my hot tube. They told me that a permit must be pulled and done by a licensed electrician as its 240 volt or my insurance may not cover me if someone was hurt. At this point I had asked him not to continue with it. He told me he needs to bill me for his time still I was ok with that but then when he asked for cash he told me he wouldnt be giving me a reciept.

I had this tech come out said he can fix our pool. When he looked at the job he didn't have proper…read moretools, he had to borrow my husbands tools and my husband had to help him. They say they have 20yrs experience. I can honestly say my husband had more experience they don't know what they are doing very scary wouldn't use again. I was shocked when I seen the bill not having proper equipment the van leaked oil on my driveway what a mess never again. I can only say stay away I only used as it was someone who lived in upper mission and I was trying to support a local but not worth it in the end.

I have been a customer for the past 7 years.Bought a hot tub from them 5 years ago.There…read moreinstallation was very concerning.Burnt wires and failing components.The owner did come through and paid for an electrician to do it right. My biggest concern is that this company is big on selling their products but after sales service and respect for the customer is just not there.Dont expect to be greeted or to have a discussion or have a question answered. Just getting a service person out takes way too long and it just feels like no one there has your back.

From the owner: See website for more detailsread more