We have dealt with several pool companies over the years in Kelowna, and Interior surpasses them all. Other companies have given us half answers, or attempted to charge us for ridiculous things. But Interior is from the techs to the maintenance crew to the office staff, all top shelf, HONEST, and PERSONABLE. We get straight answers to all our questions, and they work with us to find the most cost effective way to get things done. Sam was here today did a fine job, leaving us with detailed notes of what he did. We couldn't be happier with our Interior Pool and Spa service. Thanks for a job well done for 3 years! read more

I place a high value on customer service and efficiency. Jordan and Colten arrived on time and in a very friendly manner completed all the pool opening required including equipment & system testing. They wasted no time and consulted with us throughout the work needing to be done. Every time I have dealt with Interior pool and Spa, for a variety of services I have had a very positive experience. I would recommend this company to all customers looking for dependable, courteous and technically sound work needing to be done to your complete satisfaction read more

We had been with them for years. Then, for whatever reason, they suddenly decided they were too busy for us this year. They were happy to sell us chemicals, but they no longer had time to offer maintenance. Any maintenance. We had a few minor issues. They were "too busy" to send someone. Then we had to find someone else to leak detect our pool....again, too busy to send someone. Close the pool? Nope. Too busy. Finally found someone else to leak detect and there is a crack in the skimmer. Do they have time to come and fix it? Nope. Nothing. No apology when we've pointed out to them that they have abandoned us. No apology when we pointed out that there are plenty of new reviews on google of 'new customers' who are thrilled with the service they are providing. Ever since the new owners took over, they have been useless. I wouldn't use them if they were the last pool company in the city. I've switched to YouTube. It's cheaper, and it has taught me to deal with most issues myself. I urge everyone to either learn what is needed themselves or find another company. Don't give Interior Pool and Spa and of your money. read more

After finally finding a day that would work for them to come and give us a quote for an inground pool, Brandon called to confirm the appointment (great job), however, I politely gave him the heads up that I had another contractor coming prior to our appointment and apologized ahead of time if they cross paths. Brandon stated that this "would actually be super awkward and would need to reschedule." I advised him that its likely the other contractor wouldn't even be there by the time our appointment came, however he still insisted on rescheduling, even though it took much consideration to book this initial appointment, since they cannot offer any on site appointments past 3:30pm or on weekends. I really hope these guys can sort out their own feelings of insecurity with other competitors on the market and even out their business practices so not to lose more future business. It is within the customers rights to be able to gain quotes from different contractors. read more

I've been using Interior Pool & Spa for years to winterize and service my pool. They've done a good job and their service department has been *far* more responsive than the company I used to deal with. Calls are returned and techs show up when they're scheduled. A few years ago, I dealt 1:1 with one of their back-end techs in the store when my pump failed - he was patient and took the time to show me exactly what had gone wrong and laid out the options before I ordered a replacement. No issues with their retail sale, no issues with over-charging. read more

Great service by Shawn and his associate today in winterizing our pool. Really took time to ensure all water blown out and was careful to explain the entire process. Such a pleasure to deal with. We have had two really bad experiences with Pool service people this year and it was so great to meet someone who is so knowledgeable and cares about his work. Thanks very much read more

I spent $1600 with this company to get my older tub refreshed which was expensive but I was happy because the tub was working BUT they came to my house on an unwarranted service call and took out the control panel -- (hot tub was working fine, they mixed up their service calls). They then wanted to charge me $370 for the new part - and when I refused they took the new one out and put the old one back in (damaging it in the process)- now my hot tub won't go over 99 degrees - I'm still so upset and annoyed with these guys - they never even tried to do the right thing. read more

Somehow my pool closing costs went from $189 in 2016 and 2017, $228 in 2018, $199 in 2019, to $286 today. And they say it's fair and nothing wrong with it. I've used them for 7 years, but no longer. Let's face it: 2 guys with high school diplomas blowing the water out of underground pipes and adding a few chemicals is NOT valued at $286. Adios. (And while my profile image says I live in San Francisco, I absolutely live here in Kelowna.) read more

I had them open up our pool this summer. In the month of June I was billed $975 for chemical and maintenance. It's not the first time I have beem ripped off by a pool company in Kelowna. It is unfortunately the rule not the exception. Worst mistake is giving them your credit card number, they bill at will. It appears to be the Kelowna way. Very frustrating. I recommend getting quotes prior to doing any work and make them stick to that quote. read more

Know several people that have stopped using this pool company. They overcharge for replacement pool parts and try to cheat customers by bamboozling them with the brands they carry and slamming all other brands. read more