Honest reliable didn't try to upsell.gave honest opinion and tried to save us money Nice friendlyread more

Wow, wow, wow! First class all around. From sales (Christina and her dad) to the service delivery…read moreand install (Leah the mom, Scott the brother *I believe*) and follow up and maintenance scheduling (Sarah, sorry if I misspelt) and everyone else in this company went ABOVE AND BEYOND to make sure our needs were met, we were informed and all our questions answered, to making sure we got a fair deal and it was the little things and their attention to detail and doing what they said that really shined though. They care, like TRULY. It's not just a business or a job for this family you can tell they love what they do and the customer service you receive emanates from this aura this family and company have. Can't recommend them enough, they're actually doing the maintenance for our pool we had installed with a different company prior to finding this gem of a company because they're so good to deal with. Give this company and family the business, you won't regret it!

Tyler made an appointment with us - missed it, then tried calling to rebook, then hung up on us…read more Said it wasn't confirmed. We just wanted some help! This was the third provider we tried - no one wants to work anymore.

I wish I could give 0 stars. I bought a pool and hot tub there earlier this year as part of a new…read morehouse build. My biggest mistake of 2023. They unilaterally increased the price, and I had no option but to proceed given the house build timing. The hot tub (Cal Spa) has already had problems but management's attitude is 'your problem, not ours'. It is my opinion that this is not an honorable company.

Great staff and great service!! Valley pools installed our pool liner last season and everything…read morewent smoothly.

We bought from their store in Kelowna BC. product was…read moredelivered used. Dirty and with dirty filters. Sure they gave us new filters, but they gave us the Wrong ones!!! Really??? went to change the filters and the cheap plastic hooks on the filter cover were ALREADY broken, ya a used tub! Very hard to get anyone on the phone! They never answer, but might call you back a week later if they do. NO Manuals!!! and we have asked for them many times. Yes they will email us the manual......never got anything I CAN NOT recommend them or their products based on things so far. Poor product, poor service.....

They just charged me $1200 to close my pool for the winter. Which was more than double what I…read moreexpected. I still have to put the winter safety cover on myself. The prices they quote are not what it will cost.

We just moved to Kelowna and setting up our house...first things first - NEED a grill. Did a little…read moreresearch online as to what we wanted then went out in search of more information. Okanagan Home Center was extremely helpful. Not only did we buy the Napolean grill that fit our needs, we also replaced the smoker we sold in San Diego having found "a smoking good deal" on the Primo Kamado round grill. Great customer service pays off. We only went in looking for the Napolean.... To make the experience even better, they delivered and set up the new grills at our home within the hour. Steaks on the grill tonight.

On a busy section oh Hwy 97N, this gem of a store is well worth stepping inside. A busy, vibrant…read moreshop -- this store goes on and on, around corners and up stairs! Whether you are looking for Gas, Wood, Pellet or Electric (or even there is something for every taste and budget. The friendly, quick and knowledgeable staff will assist you with your designs for both your indoor and outdoor living styles. Go see them!!!

When he showed up on site to work on the hot tub electrical issue. He seemed like he was…read morestruggling. I asked him in a roundabout way what his qualifications were. He told me he was self taught on doing this. I found this quite alarming so I called an electrical company to see if he can work on my hot tube. They told me that a permit must be pulled and done by a licensed electrician as its 240 volt or my insurance may not cover me if someone was hurt. At this point I had asked him not to continue with it. He told me he needs to bill me for his time still I was ok with that but then when he asked for cash he told me he wouldnt be giving me a reciept.

I had this tech come out said he can fix our pool. When he looked at the job he didn't have proper…read moretools, he had to borrow my husbands tools and my husband had to help him. They say they have 20yrs experience. I can honestly say my husband had more experience they don't know what they are doing very scary wouldn't use again. I was shocked when I seen the bill not having proper equipment the van leaked oil on my driveway what a mess never again. I can only say stay away I only used as it was someone who lived in upper mission and I was trying to support a local but not worth it in the end.

One of the best purchases we've ever made!! The knowledgable staff were very helpful and made our…read morehot tub buying journey very enjoyable and effortless. The delivery and installation was excellent. Highly recommend their products and service. I'll be honest the thought of buying a hot tub seemed like an excessive purchase on the onset of the idea but once it showed up and we started using it my only thought was "how did we live without it for so long!" Just do it, you won't regret it!

So sad that my first visit to a spa store turned into a polished, used car, pressure, misleading,…read morecompetitor bashing and deposit tactic experience. I thought this was going to be an enjoyable, major purchase experience. Now I'm researching online and emailing for quotes and information from other brands.