You can't trust that you'll get what you paid for. I ordered 1-3 Deco. The rocks were supposed to be 1"-3" in size. Instead I got rocks that were 6-8" in size. I didn't notice their mistake until after the rocks had been delivered and spread. It cost me a lot of labor hours dealing with their mistake. They were unwilling to do anything about the mistake but give a half hearted apology and a very lame excuse. read more

Empire Stone Company supplied and delivered all our pavers, mossy lichen rocks and basalt columns. Al was great on the forklift. Thank you! read more

Empire Stone Company - Al delivering lichen rock and basalt columns. - Building Supplies Near Me - Bend, Oregon

Hired a paving company who recommended we go over to look at the pavers and we had a lot of fun looking around and everyone was amazing here. The customer service is the absolute best. Very friendly, and everyone seemed to get along like a big family. We ended up doing a large order for pavers with our contractor arranging the order and pick up. We still need to do the gardening and some other work around our home. Looking forward to working with them in the future when we do our front yard. Amazing company! read more

Empire Stone Company - In progress! - Building Supplies Near Me - Bend, Oregon

Beautiful grounds and I was able to get better river rock than I'd hoped for. I was also able to get enough stone to make a border around my yard. They made it easy to pick out what I wanted without buying the entire bundle. Still a work in progress, but they helped make it fun. Super friendly and I can't wait to go back! read more

Empire Stone Company - Before larger river rock and border. - Building Supplies Near Me - Bend, Oregon

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Great selection and the yard staff were the most helpful and friendly people that I may have ever met. Highly recommend!

Natural stone of all kinds from ledgestone to veneer to over-sized slabs to flagstone to river rock to boulders to sand and gravel. If you're looking for lots of stone for a big project, like facing a house exterior on inside fireplace or creating landscape - hardscape, this is a great place to come peruse the options. If you're looking for a small amount of stone for something simpler,ditto. You can even walk about the stone yard and pick out the "just so" pieces if you're doing a very small project. We think one of the coolest things they do here is provide "bird bath rocks". Boulders from small to large which are split, either naturally or on purpose, which can be drilled out with irrigation piping added in the setting of your yard to create a very natural looking little bubbling water feature that birds will love. From song birds to ground birds, like quail, the one we put in among landscaping leading to our front door gets a great workout from birds (and rabbits and squirrels) and the water sound is welcoming for human visitors too. A not so expensive thing to do when planned into landscape and the return is so worth it. Empire Stone also makes stone garden benches out of natural stone materials, each of which is unique. They typically have a couple at the store to look at and can make them to order as well. Very friendly and helpful people work here. read more

Empire Stone Company - Building Supplies Near Me - Bend, Oregon

Their customer service is the best. Errors happen, and after we hand moved over a thousand pavers to a backyard, we discovered there had been a mix-up in the amount for the different sizes. As soon as we notified the company, within minutes Colby was sent out to pick up pavers from the backyard and bring in the correct amount. He worked hard with no complaints to get it done and everyone at the office could not have made it easier for us. Ella was great to work with. I don't normally write reviews, however I appreciate such good customer service! I will only go there for stone products in the future. read more

Excellent customer service. We were in and out with what we wanted in less than 20 minutes. Brian was great! Very friendly and knew his stuff. And everyone appeared to work well together to keep the the flow for timely customer service. Thank you! read more

Worst customer service ever. I received a "Notice of Right to Lien" on my house from Empire Stone on a Friday night, certified mail, after the business was closed. I had no idea what was going on since I hadn't purchased anything from them. After many hours and many stressful phone calls with multiple companies I finally find out this has nothing to do with me or my house. Empire Stone received an order on a new build house. Since the contractor didn't have a physical address for delivery (since it's a new build), he gave my address as I live across the street from the construction site for the delivery. Empire Stone then attached the bill to my address with no name. Apparently, bill wasn't paid and they sent it onto another company to send out the "Notice of Right to Lien". That company Google searched the address, came up with the owners name and suddenly I'm the one who owes the money. I called Empire Stone to tell them there mistake. I spoke to Melissa who was in charge of this fiasco. She was so incredibly rude to me. Told me she wouldn't apologize for the mistake. That there company was "too busy" to look into who owns a house when an order is placed, and apparently too busy to get a name for the order. That she simply writes down the delivery address and that's all she has time for because "our city is growing so fast and there is so much construction going on". I told her she literally wasn't doing her due diligence. She continued to argue with me and tell me she wouldn't apologize and it's the fault of the company they hired to send out the letter. She stated there would be a revision letter coming in the mail to me from the hired company, and THAT would be my apology. Empire Stone is apparently too busy for good customer service, said in their own words. Even if you aren't there customer, you may end up with a bill or a Lien on your house. This company will NEVER get my ACTUAL business. Melissa is a miserable person, with the worst customer service imaginable. read more

I am admittedly difficult as a customer, for while I can do the work, I don't always speak the industry language. Luckily, Tyler and Brian at Empire Stone Company manage to work around my issues and make sure I get the product I need, in the correct quantity, delivered on time. We get all our product here. Sometimes it's a bit less than others, sometimes a bit more, but the service is always exceptional, making Empire Stone our go-to choice. Thanks all. read more