Getting someone on the phone to help with my claim was nearly impossible, so I went to the EDD office in person. I arrived around 10:50 a.m., and there were at least 40 people in line ahead of me. I was there for a little over five hours, so I strongly recommend bringing water and a chair. Once inside, you're given a number. At that point, there were about 15 people ahead of me. The office only had three windows open for disability and one for family leave, which made the wait very long. When my number was finally called, they asked for my ID and claim number, so be sure to have those ready. The worker who helped me was professional and did as much as he could, and the service itself was good. Overall, the in-person help was helpful, but the long wait times and lack of phone support are a major issue. I hope the phone system and staffing improve soon. read more

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Plenty of parking lot available. lines can be very long , especially after a holiday weekend. 4 hours wait time , Be sure to bring a lawn chair to sit while waiting in line . Once inside to speak to one of the personal behind the window , they are not the most friendly person . read more

This office serves ONLY Disability and Family leave applicants. Only 3 EDD customer service representatives to serve. The reason the wait is 4-5 hours. Highly recommended: First Apply online Bring to EED office: Claim # Photo ID and or Drivers license Cell Phone and cell phone charger (needed for link to register) Highly Suggested: Arrive before 0800 hours or after 3pm (less people) the line wait goes around the building. 4-5 hour wait time (Restrooms inside the building 2nd floor no code/key required) Sweater jacket in winter (temperature 65 or below and winds) Comfortable shoes Hat Sunglasses Sunblock Lawn chair Bottle water Plenty: Free parking Starbucks 7 11 Am/pm Jack in the box Burger place read more

The line is long But these are government employees doing the best that they can with the resources that they have I've gone down there 4 times and yes the line is long but every worker is so courteous and helpful and when you get to the window they get straight to the point to help you And they seem to genuinely care Honestly they're the nicest government employees I've ever met And that includes teachers Fantastic service read more

Chino Hills EDD office should improve the line by having pop-up tarps and also having ice cold water provided for people waiting outside long hours in the sun. This is ridiculous of how long they take. They're inside of an air-conditioned place while everyone is out here sitting in the sun, no shade no water. Ridiculous. read more

SO much easier than calling the main state line over and over only to listen to a recording that hangs up on you after you've spent several minutes going through the menu. I walked in on a Tuesday afternoon at 4:15. No line. Helped right away. Gentleman at window was friendly and set up a call with someone who contacted me within a few minutes. I sat in waiting room and talked to rep who answered all of my questions and helped me set up my online account. I was there for about 10 minutes. Great experience! read more

I knew the wait would be long. But after waiting for 4 hours in line, the guy who was at the window I was assigned to said there was nothing he could do and seemed like he could care less. I know they are just "doing their jobs" but this could have been solved over the phone, but, I couldn't get through for 4 days!!! Hence waiting in line TO GET HELP. This system is so freaking messed up for people who are struggling. read more

This location is no longer for unemployed individuals as it is now online only. This location is ONLY for disability applicants. So sad that they got rid of the unemployment dept so people can come and ask questions for help. read more

This place is a JOKE!! If you want bad attitudes and people who get annoyed if you ask a question...you came to the right place!!! If EDD would make it easier to talk to a person in the PHONE it wouldn't be backed up with people! No, instead they pass you from machine to machine until you hang up! read more

Employment Development Department - Public Services & Government Near Me - Chino Hills, California

Since I can't get any useful help through phone (never answered), I decided to come to talk someone in person. Besides the long waiting time, I'm very satisfied with the service. The location is easy to find by GPS and the sign of the plaza. Spacious parking spots! I went there on a weekday morning, around 9-10am. I waited/ stood an hour (stand outside) in line to get into the office. So be prepared for your time in advance, bring water or other things. It's a small office, with 2-3 officers working. Grab a number and sat down to be called. Around another 30 mins. Talking with the officer is very satisfied. Well knowledged and very efficiency. My problem was solved in about 20 mins. read more

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Waiting times are fucken unbelievable, this place needs to hire the adequate personnel to keep this lines moving. Seriously, holy shit.

I dropped by today and was disappointed at the lack of resources offered. I filled out their forms and the only thing I got was a bunch of self-help guides and turned away. read more

First off there's no line to just drop off completed paperwork, the security guard is rude as hell. Tried to ask him a question and he flat out ignored me, was fine answering a hot chicks questions though. He literally stood outside most of the time on his cell phone on speaker. Real professional. read more

Unexpectedly good experience. Way easier than their website or calling. Be mindful of the time you go, that determines if you wait too long Or not. You stand in line to check in, have your claim number ready and ID. They will ask for your phone number and then you wait for your phone call. Waited in the lobby for about 20 minutes. Representative over the phone was very helpful and verified everything. Took care of everything in under one hour. Thank you EDD. read more

There phone lines are hado go to San Bernardino office on Tuesday was quick for my situation was out by 8:45. I still have not seen my claim forms. Worker told me it will 24 to 48 hours to see my claim forms today is Friday. Why are they not hiring more people for State jobs, I have no idea. I don't think they realize people are with no money and continue to get threats from Landlor and other bills that need to be paid. This is not a working system. UGH.... read more

Whatever system they're doing to see people isn't great at all. I just wanted to pay my overpayment. The person at the window did not tell me they don't accept payment at this location. She even verified if I wanted to discuss i, and I said just want to pay it and even showed her a check in my hand. They sign you in, and then you have to hang around and wait for a phone call. I waited 3 hours for the phone call outside in the 90+ degree heat because the waiting room was full. They said either wait outside or in your car. When I finally got the phone call they tell me either pay online or over the phone, which the person who checked me in could have told me they don't accept payment. Wasted 3 hours. Sad that a lot of people I saw were elderly or pregnant and had to wait outside. read more

They are horrible!! You can never never ever get through via phone!! If you have any concerns or question concerning your account, forget it!! Good luck trying to fix the matter! Scary when you get emails saying that they still need items otherwise you will be cancelled...yet it's clearly been submitted, but you can't call to let them know! Sad ): read more

Longest I've had to wait in line is 10-15 mins but it's not that bad. The people at the windows are fast and nice if you're nice to them. They help and call you back pretty fast. Longest I've waited for a call was 30 mins. They've always answered my questions and provided explanations and solutions. Never had issues here. Wish there was a closer location though read more

Am I the only person to have witnessed unprofessionalism & careless attitude from every employee here????? I showed up today at 12:20PM requesting a form (4365DI-T )needed to verify my identity since my disability claim has been on hold without payment . The "security guard" woman claimed I would need to wait for this form and handed me a paper to fill out my name number and case. She simply received the form and told me to wait for a call in my car . Okay.... 1:30....2:30....3:30.... Maybe I should check in by 4:45 since they close at 5PM. I walk in at 4:45PM and explain I've been waiting since 12:20 and wanted to know if I would be seen or if I should go home. This male"security guard" confirmed that they close at 5pm but I just had to wait for a call in my car. At this point, I'm like annoyed. So I'm like I'm 15 minutes I will receive a call correct??? He says yes you should but we close at 5PM. Even more annoyed , I explain my situation and the form I need. He's like "let Me ask a manager" and returns stating they are unable to provide . But of course I'm like No.... I checked in at 12:30 and was not told that. He goes back and forth with myself and the manager until he asks me to walk into the lobby of the office and wait in the "middle ". Then walked up a manager who claims the form is mailed and she is unable to provide . So I'm like wait... you don't have a physical copy of this correct? She's like yes! So I'm like why did your staff have me check in and wait since 12:20PM?? ( knowing this is the form I asked for) Annoyed I told her it's been 4 HOURS!?!? And only because I decided to check in you are saying that I am unable to receive the form at your DI Office . She apologizes to which I ask her kindly to take her apology up another alley. :) Oh and P.S I still haven't received the call and it's 8PM! Don't waste your time like I wasted mine so I hope I can help someone looking for the same info. read more

I give these people some credit. Especially the security guard !! He was awesome and making everything run smoothly. The chicks behind the glass window couldn't do it without him!!! No way!! I was there for 20 minutes and there was 12 people ahead of me .... I couldn't believe how quickly and smooth everything went ... but it's all because of that one guy!!! Mr. Security (short 5'5, black, medium skin color) cool af!!! Smiling and getting things done!! Like the way I like my men!!! The rep behind glass said she would submit to an examiner and they would get in touch with me. NOT EVEN 10 MIN FROM WHEN I LEFT.. I GOT A PHONE CALL FROM THE EXAMINER!!! Shiyettt gets done here in this office!!! read more

This place is a joke. I've called multiple times to receive help from paid family leave just so I could end the call because "too many people" are calling. I went to the office in person to request an update on my claim just so I could put my number down for them to call me. They called me saying I've made a mistake on my claim. So I redo the claim online again, mind you I've waited two weeks already. Now I have to wait for who knows how long. People have bills to pay. People are not getting the help they need especially if they need to get paid in a timely manner. Who can go on paid family leave for 3 weeks as a new parent without any money to provide for my baby. Till this day I still haven't got paid and I've turned my claim in almost a month ago!!!! Do something about it California!!! read more

I finally was able to get help with my disability insurance, I've been out of work since November I had a shoulder injury from gardening and in December I had back surgery! So I'm very happy with the help I received at the Chino Hills office. The person that helps me was very kind and professional her name was Helen. she's the greatest and everyone else that works at the building are kind and professional as well! So thank god I was helped and everything that needed to be corrected was corrected when I was there. Thank you all at the Chino Hills office for being the best! read more

Since the EDD phone has not been taking calls due to "high demand" I decided to drive to this office to get my FML problem resolved . I arrived at 11:33 AM and I was done in no time. The staff was friendly and helpful! read more

Calling over the phone never works for me so I just go in person and my questions or extensions get fixed right away. Sucks to be other people, have a nice day. read more

Craig (dreadlocks) is fantastic!!! I was coming here for a month upset as to why I hadn't received any payments. He assisted me and promised I'd get paid in 24-48hrs, and I actually did. He updated 2 things on my profile which supposedly had been changed by other employees, clearly it wasn't. Craig promised and he delivered! Thank you Craig!!! He went above and beyond just a few minutes ago by calling me to verify my payments will go through till the end date of my SDI. He deserves a raise and a promotion! This office needs more employees like Craig. read more

Was denied my unemployment after my rights were violated by my previous job. I was scolded by my agent for missing breaks when I was punished if I was late on anything and was forced to skip a ten once in a blue moon. That woman made me feel like I was a little child because I had to make a choice to be fired for my timing on how I'd get off clock or risk having to skip a ten once in a blue moon. My rights got VIOLATED! And I'm the bad one? You should of scolded my last boss!! Worst department in the state fire the woman who was my agent and get someone with empathy and compassion not arrogance and ignorance!! I now have to live in my car with no food no water no shower and nothing!! Don't even have gas to go get a job at this point I'm screwed! read more

I was here in the office and waiting. Asked someone to call me back and left my number. I received a call from an wonderful lady name RINA , RINA solved my issue within no time with a big friendly manner. I would like to congratulate RINA for her service and I wish there are more employee like her to take care of people needs help. Thank you RINA - Amal read more

I was calling the EDD number to figure out why my claim was still pending and I was constantly hung up on without ever being connected to a person, or I was told by the automated voice system that the number of callers per day was reached. I did this for 5 weeks and said, "forget this" and went in to this office. All the employees working are very nice, sympathetic and helpful. I went about 19 minutes before they opened so there wasn't a ton of people. Make sure you have everything you need and they'll fix the issue no problem. The gentleman figures it out for me and I was paid within the week. Skip calling and just go in. It saves anxiety and time read more

Best experience at a government facility I've been to. Nancy was the person who helped me and oh my god was she helpful. if you live close by to this office, DO NOT and I repeat DO NOT deal with anyone over the phone. I have been trying to get answers to why my claim was under review and or why I wasn't getting paid. I was dealing with the agents over the phone for over a month, I would sometimes get a hold of someone and sometimes I wouldn't make it on time to make the wait. I went to the office waited 2 hours (worth it) and I was seen and she fixed every single issue I had. I was finally paid for the 4 weeks. Take your phone, charger and headphones. Get comfortable because you will wait and it is worth it. read more

Terry helped me and provided good customer service. Seems like they had a system in place to help people as fast as possible. Only waited for about fifteen or twenty minutes to be seen. read more

Called today Aug 19 and spoke to a woman not nice at all. I had been to get a medical extension so I personally took it to Chino Office usually staff nice but that day Aug 8 when I dropped off the form the woman had a bad attitude maybe because it was 4:30 she had a bad day. I brought the paperwork so that my payments would not get interrupted every 2 weeks. Wrong!!! My next payment was coming on Aug 15, so I thought good I will have 1 more check this month around Aug 28. Today the rude call center agent told me she cutting a 3 day check now and 14 days I get another paycheck which will be sept 3 a Holiday Why????)). Why do you do that to sick people now I will be late on everything Why a 3 day payment why not a 14 day payment in normal paydays This place has been a nightmare trying to get your pay on time Hoe will I live on 3 days paycheck until September 3 No stars read more

If I could give more than five stars to Craig, I would. He went above and beyond his job to help me out. It's just not a job to him. I hope somebody gives him a free lunch, a pat on the back for doing what he does. Thanks again Craig. read more

How does this department even have 3 Stars? You don't Answer phone calls even you you've "increased the ability to respond" blah blah. I was tagged for fraud 5 weeks ago. Provided and proved identity. And still haven't received my benefits. That's $2700. You all suck at your job. read more

Always packed I rarely Have to be here but because EDD and Sdi is so busy all the time and vague on what you need to have or filled out or what doctors need I have to run down here to get paper work . Remembering from last time here they were very rude with me so we see how it goes today huge wait but I gotta get it done today read more

E.D.D,the most impossible place to file disability! how is it that that's the ONLY place to file for disability! I have been in the hospital for the past week! my work says cant use "vacation" hours because I have to file for disability! so not only do I have NO MONEY now, but I also have to file for disability through EDD and when u file online there is a part where you have to call the office! and everytimei call they say "maxamount have callers has been reached, call again later" so everyday from 7am-4pm I keep hitting redial and calling and they've nevwr been able to answer! this is so sad I can onlyimagine how hard this must be for senior citizens that need to file for disability read more

Three months since my wife started her claim. Not a single phone call no emails nothing has come in the mail. When you call they hang up I'm disabled with 3 kids to feed and we've received nothing for my wife losing her job due to covid -19. Guess the next step is to call the local governor and news stations. Maybe then they will help and answer the phone read more

Put in claim almost 2 months ago you do not answer phone call daily and online is not up to date!!! What happened to our claim?? Certify weekly!! read more

The reason I am leaving a review today, 1/25/2022, is because of Craig. Disability is difficult on many levels both personally and professionally. I missed a signature on my claim and had repeatedly gone to the Chino Hills office to try and rectify my mistake. Craig not only actively listened to my situation, but worked with me to help find a solution. He was clear and efficient, while remaining compassionate and considerate. If you are fortunate enough to cross paths with Craig during your disability process, you are in good hands. Craig, thank you for your patience, kindness and willingness to follow through. As I said, you are awesome! read more

The best experience I've had with disability. I've been waiting five weeks without payments. I've called 6 times and nothing was solved. When I arrived I checked in and was asked to wait in my car until I received a phone call. I only waited around 45 minutes. The call duration was only four minutes. The man that helped me was very polite and helpful. He was able to issued my payments and I got them the same day. I would highly recommend going in if customer support is not helping. read more

We recently found ourselves in a huge dilemma. Everywhere we turned no one wanted to help. It was discouraging, exhausting, and frustrating. We found ourselves at the EDD State Disability office in Chino, Ca. And there is where we met DIANE SEIDELMAN, a true Blessing. Diane was professional, patient, and sincere to listen to our problem. She went above and beyond any and all of our expectations. We couldn't believe we had found this compassionate and caring person. Her wisdom, knowledge and understanding of our problem was refreshing and her diligence and follow through was exceptional. Because of Diane's example, and work ethics, she has encouraged us to be better human beings to others. read more