Came to this office to fix some stuff for my mom. I do have to say make an appointment. It makes things faster. I went on a Friday midday and there was hardly anyone there. Not sure if that is the norm. I do have to say, the person who assisted us and the security were very helpful and very nice. The experience was surprisingly pleasant. The office is very outdated compared to the one in Fontana. But in reality that doesn't matter it's the service that makes the difference. read more

i recommend making a appointment online, they are very helpful and very organized. Note that there is no cellphone allowed in the office, shout out to Sam thank you for your assistance very much appreciated! read more

Had to come here for services. I was skeptical about how easy it would be to wait, and how bad service would be because government agencies never seem to be organized. Surprisingly, it wasn't crowded, and there were enough seats inside for everyone to wait to be called. Without an appointment, we were able to check in though the kiosk machine and waited maybe less than 20 minutes to be called for check-in verification. After another 20, we we able to see someone and file the needed paperwork. Pretty quick and easy. I don't know if it's always like this, but really good customer service here, with a fair waiting time. The last time I had to go to the Social Security office at another city, the service was pretty bad, and there was a long wait going out the door. read more

Excellent place. They are a pain in the ... with bureaucracy and their policies but that's government, what does any one expect? The people who actually work here are very kind and helpful and a pleasure to deal with. I've had several major issues and they worked to make sure they were taken care of in a timely manner read more

Great experience. Easy and efficient. Friendly staff. I feel sorry for the staff here, as I saw during my visit, visitors giving bad attitude to the security guard and the window staff because they were informed that the system is now by appointment. Security and other staff have no control as to the new rules but people still take it out on them. It's sad to see that grown people act like children to those trying to help them. The security guard was very helpful and polite to me and explained that I could still stay, even though I had no appointment and see if they help me, and if they don't, they will make me an appointment. I got helped :) And I saw one guy get mad because security told him the same thing, he told me. And the same happened at the check in window when he was told he needed an appointment to apply for things, by the employee there. Numbers are also not called in order. They have it posted in the lobby saying that. Please be nice and patient, it's not their fault. read more

Okay READ THE SIGN OUTSIDE PRIOR TO ENTERING!! You are about to enter the "TWILIGHT ZONE' but in a great way. Very efficient, orderly and supervised. Walk in and you are immediately greeted by the officer on duty. He will greet you then tell you to check in at the machine on your Right. It's a touch computer screen so just follow the directions. Take your ticket and sit down. No Cell phone! Turn them off because if it rings, the officer will announce out loud-the RULES!! This place is clean, quiet and safe. Your ticket number is just your number. The numbers are not called in order (several signs posted relating to this). Pay attention to your number being called out loud and on the monitor. Take a book to read or something quiet to do while you wait. Once your number is called. Quickly go to your window. Have your ID ready to present at the window. Be efficient and ready with your questions or paperwork/documents. If you are prepared then your visit should run smoothly. The individuals at the window are knowledgeable and know what they are doing and telling you. Pay attention and follow their instructions and or advice. Good luck read more

Walk in with no appointment to request replacement card. Was in and out total of 30 min. Very quick and efficient service everyone including the security officer was very polite, helpful and professional. read more

Easiest & quickest interaction I've ever had with a government office. The man that helped me was friendly, knowledgeable and efficient. Was pleasantly surprised. read more

Helpful and professional. Very organized and clean environment. It is good to know that the government can work for the good of its people. Ralph read more

On March 21 2025 I had an appt with Ms. Chao.. she was very rude and dismissive from the minute I sat down.. when I tried asking questions on my application for Retirement Benefits she would not let me speak and told me the mistake I made would take a long time to fix and she didn't need to hear what I had to say.. Just wow read more

I am rating a four star because an associate helped me get a next day appointment but I did have to wait about 4 hours. I could not wait weeks as they have them online. I'm taking off one star due to their rude security guard who tried to get the associates not to assist me. Dear security guard, know your place. read more

My husband and I have come 3 times and have been turned away driving an hour to and from here. Every time a new thing is added to the list of what needs to be brought. It began the moment we communicated that we had had a midwife at our home birth. They seem to discriminate against those of us who choose to live a traditional lifestyle. DO NOT COME HERE! My midwife said their requests for more and more and more information were ridiculous and unethical. It's almost as if they are trying to get under your skin for not living a lifestyle they deam worthy. We are still empty handed of a social security card for our baby girl. We will be trying elsewhere and sending bad feedback to their system. Also don't try and call, you will be on hold for hours all to get little to incorrect information in attitude. read more

This office is NOT IT!!! I didn't get the name of the lady that helped me but she looked either Asian or Filipino ... I had an appt and most of the time you think you come prepared to make their JOB easier well unfortunately they made me the wrong type of appt ( Not my fault ) omg she was disgustingly RUDE ... like I don't get it ... it's their job if they don't enjoy it then get another one ... im very passive so I don't let it get to me but I can only imagine when the elderly come in for help how they get treated ... such a disappointment to deal with people like that... I hope I don't have to be back to this office EVER... the West Covina location on the other hand they were great 5 stars honestly read more

Had a pretty good experience here. I went in around 10:30AM on a Monday without an appointment, and there was only one person in front of me to check in. After check in, you receive a number and wait to be called (took maybe 30 minutes). Everyone was very friendly and professional. I was done within an hour. Parking is very convenient as well. read more

I recently applied for death benefits and the process unbelievably easy. Mr Gutierrez was so courteous and very helpful. I had a phone interview with him and follow up appt in office to provide documentation. It was super fast and easy process and office clean. read more

Make an appointment and do any applications online before going in. It makes a world of difference. I had a name change after marriage and I was in and out of the Social Security Office in 6 minutes. They were so nice and professional. read more

I'm writing this review because the security guy that works inside this building is the most arrogant and disrespectful human I have ever come across. If I could find a way to get this man terminated, I would do it in a second. When you're dealing with elderly people, you should have some kind of compassion. You wanna be cop. So I can see reading over the comments that I'm not the first person that is found this security guard disgustingly rude. I tried making a complaint, but they say he works for Homeland security. Maybe homeland security should really screen who they're hiring because this guy obviously has a huge chip on his shoulder. read more

Filed with mrs chow and the entire time she was belittling, rude and unhelpful. She looked for every and any excuse to harrass. Before we had the pleasure of speaking with her, I over heard her convo with another person, the entire time the customer was being very sweet and kind and you can hear Mrs chow saying rude comment after rude comment. Not sure how she is still working here but if you happen to get her, id ask for someone else, unless you like feeling like less of a human being read more

Stood in line from 8:30 am to be there before they opened at 9:00 am. Got right in and was helped professionally and promptly. Was back In my car with the documents i needed by 9:30 am read more

They have a strange "system" they give you a ticket with a letter and a number but, they don't call the numbers in chronological order. I asked the security guard and he confirmed the do not go in order. read more

My bad experience with this office is what has prompted me to write this review. I have had to come drop off the SAME paperwork 3x. Every time there is something wrong & it's always on their end. I'm honestly tired of the inconvenience and bad attitude here. I recently changed my name and I made sure to provide everything they needed. They have gotten my name wrong TWICE. I had my middle name changed too and they never correct it. They only change my last name. The worker justified the mistakes by saying "well people don't really change their whole name .... just their first and last name so we just look at that part of the application." Like, what???? You're telling me that you guys don't really care enough to pay attention and read through the application AND the court order? I think that's ridiculous and lazy, especially if you work at a government agency and handle IMPORTANT LEGAL PAPERWORK. She told me I would have to go back to the office, drop everything off again, AND get this, put post-its on my application letting them know what parts of my name I was changing & include correct spelling. I had to laugh at her when she suggested this. Shouldn't it be your job to read through the application & paperwork? She basically told me they are incompetent, lazy, and have no way of holding people responsible. Either way, she told me no one would be held accountable and that I should relax because she can assure me I'm not perfect either and I also make mistakes. Ridiculous. I hope other people don't go through this and if they do, I hope they find someone who takes accountability and offers better solutions. I really hope this third time is my last time coming here. I hope the next person to handle my paperwork is at least competent enough to read and spell correctly. read more

Came here at least 7 times. They blame the IRS for everything and don't hold themselves accountable to move the process along. 1 year later and still waiting for credits on 20+ years of taxes submitted. read more

Operator I spoke with was completely rude. Talking over me the whole time. Tried this place even though most reviews said not to. I will try west covina instead. Id give 0 stars if I could. Update: called west covina office and they were soo helpful and kind compared to the glendora office. Hope this helps someone ! read more

All the social security workers seem nice and helpful but the security officer is a joke he must really hate his job or possibly just life in general as he is extremely rude and disrespectful to customers here . I absolutely couldn't believe the level of disrespect toward the customers he kept yelling to people about their phones not being silent . It was amazing watching the level of disrespect and how he was talking to people about having a text message come through . This guy could have asked nicely at the least this guy obviously has been given too much power and has no respect for customers including the elderly he spoke to them so disrespectfully I couldn't believe it . He was almost out of control over a cellphone he reminded me of Robocop no emotions except anger the whole time no smile no friendly attitude whatsoever very unprofessional I feel really bad for this guy . read more

Some of the employees at the Glendora social security office are so damn rude period & always having attitudes for no reason & you can't get the information when they mess up on your benefits. read more

This office is incompetent, came in to change the name on my social security card because I recently got married, and I noticed my on my receipt that they misspelled my last name, I went back inside to correct the lady how to spell my last name again, and 2 weeks later I received my social security card with another mistake and now I have to go back so they can correct it again!? Why don't you just copy the name on the legal forms we brought in. Incompetent workers. read more

I came here early in the morning and already 10 people in front of me waiting for the office to open. I was here for name change from court order. They process quite efficiently compare to the office in El Monte who refused to process my application after waiting in line. Office in El Monte said I need to go to my local social security office, which is not true according to SSA.gov website. Anyway, the wait here was about 45 minutes from the time I started. And once my number was called, Mr Tanahara, got my issue resolved within 10 minutes. I was worried that there may be mistakes because based on what I was ready from other peoples experiences. But Mr Tanahara took the extra step to give me a copy of the changes and have me confirm everything on the document is correct. That reassured me that I don't have to come back again. Thank you, Mr Tanahara, helping helping me. Very much appreciated. Oh. And I forgot to mention. The security guy and receptionist who helped to give me the ticket to wait in line in this office is also very friendly. Although I don't have their names. But thank you. read more

Social Security - You may visit ANY social security office according to the website. - Public Services & Government Near Me - Glendora, California

Not bad. At least they are staffed and open. Grab a number. Removed one star because Obama's government shut down is costing me dearly -- can't get my updated SS card until its over. Boo. read more

Social Security - Smallish office. Nice people. - Public Services & Government Near Me - Glendora, California

Better find another office to visit to do your business. My wife & I came to the SSA Office in Glendora recently to obtain what EDD called a Verification of Social Security Information, so they could verify the SS number was being used by the person that it was issued to in the prevention of fraud. Without this verification form, EDD could deny disability benefits. After waiting in line, an Asian gentleman dressesd in a nice suit was at the front entrance. After we told him why we were there. He denied us entry and said the SSA does not issue any letters or forms of SS number verification. In fact, he was quite rude about it. We showed him the EDD letter with the request and he stated he has turned away many people with the same EDD request letter. We told him that we could be denied benefits without the verification. He said this was on EDD, not them. We immdeiately went to the EDD Office in Chino and waited in the sun for 3 hours to explain what happened. They said some SSA offices will give you the verification form and others will not. That didn't help us. We were denied benefits. So we had to try other offices (the individual office phone numbers usually switch to the national number preventing you from talking to a particular SSA Office. It does say on the national recorded line that you can get a verification letter). We did go to the Onatrio Office and they allowed us entry to explain what we needed. An employee there took the time to research the problem and contacted other offices. They found the correct form EDD wanted. We filled it out and submitted it to EDD for approval. So for anyone who will need to go to a SSA office for this same form to submit to EDD, here is the proper form; FORM SSA-3288 This form can be used for: 1. Verification of Social Security Number 2. Current monthly Social Security benefit amount 3. Current monthly Supplement Security Income payment amount 4. My benefit or payment amounts from date to date 5. My Medicare entitlement from date to date 6. Medical records from my claims folder(s) from date to date 7. Complete medical records from my claims folder(s). 8. Other record(s) from my file read more

Whoever answers the phone is extremely rude. He took the inform and said someone would call me back. Unfortunately I missed the call and can't not call back since the officer in the voice message didn't give name or extension to reach. I have to call back to the office to do all over again. And after I told the operator what happened and ask what to do if miss the call? He just HAND UP. I didn't expect a nice attitude but at least do the job. read more

Do NOT GO TO THIS OFFICE!!!!! My husband had an appt (my husband doesn't know any english) he got off and the security guy was so disrespectful and unprofessional he did not even look at my husband it was like he wasn't even there. I had to get off and talk to him and I told him my husband has an appt and he said my husband never said that, and I said he did but he doesn't know any english. He asked me again if he knows I said no. I really hope someone reads my review and gets rid of security's like him. If he doesn't like his job he should get fired!!!!! There was 2 other people outside nom english speakers and he gave them a very hard time!!! I reported him already I hope they dismiss him for being so racist read more

Compare to the one in downtown Los Angeles , it is way less crowded. Everyone is super nice here, especially the security guy ( forgot his name) . He is very helpful. In and out in less than 30 mins .. read more

Very small office next to legends restaurant. Very easy to miss. Very clean, well kept location though. You can check in my appt if you don't already have one at the kiosk as soo as you walk in. I was in and out within a half an hour. I only went to change my last name since I just recently got married. It's just like the DMV will you get a ticket and you wait for your number to be called. I had no issues whatsoever. read more

I USED TO LOVE THIS PLACE UNTIL MS MORALES CAME ALONG. I don't know what's wrong with you but I was respectful to you the moment I walked in front of you. I have been doing my business at this SSA since 2018. This Morales lady is the most unprofessional person I have ever met! She doesn't want to help me only because I am from another city. Disgusting. I hope SSA removes frontliners who doesn't serve the community. Dude, the tax dollars from the people in front you of is responsible for keeping food in your table. The least you could do is show us some respect and decent customer service!!! read more

Don't bother. This has happened multiple times over the last two weeks. Call this office and they either finally answer and then hang up or the lady that answered today didn't know the answer to my question so she put me on hold for over 10 min then eventually hung up. read more

Been here at least 10 times since July 16 no one knows what they are doing. Even got a manager involved promised she would call me on Monday here I am sitting in the lobby 4 days later waiting. And you need to have a bachelors degree to work here! Smh read more

I was trying to help my mother because she hasn't received her SSI check so I called this Glendora office for information I spoke to a very rude and unprofessional man called Mr. Victoria . He said he couldn't give me any information that I had to call the 1-800-772-1213 which I've been calling all day and is virtually impossible to get through! It's very frustrating when people are not willing to do their job right and help people , (which is what they are getting paid for) specially older people such as my mother who is 82 years old and can't do all this on her own. I have called this office in the past and they were able to assist me all I had to do was get my mom on the phone and after they verified her they were able to talk to me. But this man Mr. Victoria said he couldn't help me and I had to call the 800 number, in the meantime my mom is still without her check . read more

The people that are working in this office and getting paid to do their job and are extremely rude. They hide behind Covid to not deal with people.The overweight bald security guard that's sits at the podium can not be bothered to act like a human being and engage in a conversation with people. Very disgusted and yet another example of how people use Covid to be lazy... it's seems to be a trend these days to be lazy and get paid for it. read more

Wow....just wow.....amazing! Recently married and have been dreading the process of changing my last name. This visit was so pleasant. For a Tuesday afternoon I was In and out within 20 minutes...AND I had no appointment! When you walk in, you are greeted by a security guard who directs you to a kiosk. Straight forward kiosk and assessible in various languages too (English, Spanish, Chinese and another language I cannot remember). Kiosk is also user friendly for visually and hearing impaired. Upon check in, I was immediately called to a window. The clerk asked for purpose of visit and directed me to the window I needed to sit near. My number was called soon after. Clerk helping me was friendly, informative and approachable. As for the facility, clean, comfortable and bright. I was only there for 20 minutes but enjoyed every minute I was there. Brides....no longer is there a need to dread over the name changing process anymore! Come here! read more

Very friendly people who works behind the counters. If you didnt call to schedule an appt ahead of time, expect a 45mins+ wait.