I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

This store used to provide decent service. The last several times I had went, the service had been…read moreextremely poor. Today, I go in along with 2 other customers and the older Asian male angrily said "We're closed!". No closed sign in sight. The woman behind me questioned "You're closed?" He rudely, replied back "We're closed!" This was during regular business hours and no sign alerting customers that they were closed. I think the Better Business Bureau needs to know more about this UPS store.

Been here a couple times to mostly return items and to ship/drop off items. Each time have been a…read moresmooth process. I'd say they're pretty understaffed, 1-2 staff members only but they work as quick as they can. Interior is clean but can stack up pretty busy with all the boxes throughout the day. They get busy pretty often as well so expect some wait times during peak season/hours. They recently added a self serve kiosks. I see some people using it to scan in their items to speed up the process. Love the addition overall.

I LITERALLY do not know what is going on with the associates at this location, but the customer…read moreservice is TRASH. I came in yesterday (9/13) before closing & actually GOT OUT OF LINE & left because of how incredibly rude the associate was being to the customers in front of me. He was visibly irritated, rolling his eyes, getting impatient, & even making hand gestures at customers as if they needed to hurry up. It was so uncomfortable & disrespectful to watch that I decided I would rather leave than deal with him. I came back today after work with a large box. I normally have my packages completely taped & ready to go, but I had run out of tape. Instead of simply telling me, "We can tape it for you, but there is a charge," the Asian associate immediately asked, "Is this your first time here?" & repeatedly told me that large boxes are supposed to already be taped. Obviously I know a box needs to be taped. I ran out of tape. That's literally why I was asking for help. Why go back and forth with a customer & speak to them in a way that feels condescending instead of simply explaining the charge & allowing them to decide whether they want to pay it? The entire interaction felt unnecessarily rude & like the goal was to make me feel stupid rather than help me. Two visits in two days and both times the attitude from the staff was enough to make the experience unpleasant. Customer service should not feel like customers are inconveniencing employees simply by being there. Never going back. These associates need basic customer service training. & to be told to wash their uniform.

Good and quick service. I was able to send out my package without any issues. And really good pricesread more

No wonder this UPS store have bad reviews! Come here first time blame I need to return to whole…read morefood for amaze order, but told the lady we changed to UPS to return! But she still say have to return to whole food, and I understand that it might be Amazon system errors! And I had change return location and today I'm trying to return, they told me "we can accept the box like this"...hello what the fxxk? If that's the issues please let me know last time when your worker know I'm gonna return here!! Thos store super fuck! Will report to UPS HQ!

From reading the other reviews I guess this place is under new management? Well I honestly always…read morecome to return Amazon boxes and never had an issue it's usually scan and go but the one time I need help the two ladies (new owners) that helped me were quite rude and when I tried to express my dissatisfaction with their customer service they just kept making excuses instead of doing something about it. They charge $3.50 to print a label!! And charged me $8 for a roll of tape!? They get upset if you box isn't put together and questioned if my items even fit in the original box they were sent in?? This place has trash customer service and prices and I will only come here for Amazon returns from now on so I don't have to interact with them and their horrendous customer service and prices. Do yourself a favor and go somewhere else!

Unfortunately this location is under new management. They let go of the prior employees and the…read morecustomer service has deteriorated. They've changed their processes, which make them inefficient. It's unfortunate because I really liked this location under the prior management, but I may need to start heading over to Chino Hills. Do not recommend.

Marwa is the absolute best!!! She is so caring, knowledge, helpful & efficient. She single…read morehandedly took care of like 5 customers that came in all at once with complete excellence She sets the bar high for customer service. Always a great experience, she makes the process so stress free. Thank you Marwa you are soooooooo appreciated

The customer service from the owner of this store was extremely poor. She had a very bad attitude…read moreand was very disrespectful. I went there for notary public services, and the pen she provided did not work. When I politely asked for another pen to sign my documents, she became rude and called me a "weird person." I do not recommend this place to anyone because of the unprofessional behavior and terrible customer service.

I had a very disappointing experience with this mailbox center. Some of the staff was unhelpful and…read moredismissive when I asked basic questions about the phone call policy that she changed . RUDE and disappointing to say the least . Especially From the Owner Liandra and also the older Veterano guy that would give these rude faces . I asked just wanted to express myself without yelling or no cursing, and she Went from 0 to 300 mph ! Horrible Service , I expected more . Especially paying nearly $400.00 for a mailbox . She does NOT Value Her customers ... Just Go to Google Reviews and You will see there as well ! The only reason Why I did not give a 1 star Review some of the employees including her Son Gabriel were ALWAYS.......very nice and pleasant . I was at postal annex la habra for 8 years . It was for a Reason until they closed down . They had great service ! I had been to a couple of other mailbox center that that were good too . By far this was one PAK Mail LA habra was the worse . DO NOT USE! BEWARE of Liandra ! she is fake and phony as they get ! DO NOT LEAVE A TIP EITHER , its just disingenous show ! A smoke screen ! The only reason why I tried this place was because they are mom-and-pop . I genuinely like to support mom and pop businesses . I even wanted to try to net work with them, Which was taken out of context . Anyways I learned what Not To do , and I am Happy with my new mailbox center service So far.

Liandra and her staff are upbeat, knowledgeable and always willing to help…read more I run a small business and they have spotted shipping problems I didn't know about. They consistently help me get it right every time I send a commercial package out of the country. I highly recommend Pak Mail ! Brian, Whittier, CA

Went here for a livescan and walked right in, greeted right away and was shown the process for the…read morelivescan. I was given the fee upfront and the process was explained to me before we began. I appreciated knowing the entire process, because there were no questions on my part as the lady explained everything perfectly. The employer already received the livescan and I am about to start my new job. Will definitely be back!

So helpful! It made my day!! And thank you for taking my…read morepictures for my passport and for all the details.

I come in to this store on occasion, and it's always busy - especially now thats it's the holidays…read more I can understand that there might be a line, so I always make time to be sure I'm not last minute with my shipment or my own returns. I went in last Monday (totally forgot to write my review!) and even though I waited like everyone else, the service I received was efficient, and quick when it was my turn. The young lady named Gabby was ​​multi-tasking like her her life depended on it. I felt bad for her, because I could clearly see she was being stressed at the line and rude customers. I stood behind one of them who even called her an obscene name when we overheard her telling someone ahead of us to pay for taping very large boxes. She explained it to that woman about their policy for taping when its too big or multiple opened ones and that woman looked appalled and said NEVER pays when she's in there. The man in front of me turned to me and quietly cussed that female employee out as if I'd agree that "taping should be free no matter what". I told him I tape my own packages or pay if I don't - which I actually ended up doing. ​ Gabby helped me and explained to me what I didn't notice about my package needing packaging and how to find it next time. Honestly, I just assumed it was free, but I guess I didn't read my instructions in depth, so I didn't mind. Poor thing looked ready to cry. Adults reading my review... READ your instructions, don't blame the employee for your laziness! My Amazon and Shein returns were a LOT, but she was patient, quick and kept her area clean. I see all these nasty comments on here, and yes, the store needs more staff - but maybe it's not in the budget. I once ran my own small business and dealt with this vitriol from entitled customers I'm all too glad to not serve anymore. But I've stood in line behind people in this store who want to pick a fight with these employees because they won't get their service for free so they bully them, or the wait is too long - there's only 2 computers! Give them a break! The entitlement it's horrible! I hope the owner knows there's always 2 sides to a story, and I speak from my own experience, but I've been inside here enough to know that if you're not prepared with your package, YOU are the one holding up the line not the employees. I make time to be there, and I read my instructions (most of the time) without arguing if I have to pay if I made a mistake. I appreciate the help I get here and I WILL keep coming back. Thank you for your service and patience. Happy Holidays!

Hours state opens at 8:30 but right now at 8:45 there's a line of 7 people waiting for the store to…read moreopen + two that already walked away and it's still not open. Tried calling and phones don't work, this store is a joke.

The owners are nice and always smile on their face. They are friendly, did my shopping and drop…read moreoffs here multiple times. The gentleman takes care of things quickly for me.

Great service. The owners are very helpful and always polite. 10 on 10. Very welcomingread more

Grate place to send packages and grate customers service i shipped frate to Mexico and arrived safe…read morehighly encourage to use location Mande para Mexico y todo llego con tiempo y sin problemas

Went here to get my fingerprints done/Livescan for employment…read more The process was really quick, literally no more than 2 minutes to get both of my hands done. The last time I got my fingerprints done (at a different place) it took so long and the person had to keep redoing each finger. They also take walk-ins which I appreciated. Most places require an appointment. Was $88 including the rolling fee.