If you were struggling to reach the EDD department over the phone or via the website, I highly recommend visiting this location in person for support. Andrew and Harriet were extraordinary! They were so kind, professional, and helpful. I had been struggling to get the assistance I desperately needed because I was unable to reach the EDD department on the phone or via the website for weeks! Andrew and Harriet were able to help me with my needs within the hour. As someone that has been extremely frustrated with the EDD process, Andrew and Harriet were able to reestablish the much needed support and my faith in the process. read more

After being instructed to called EDD to have them correct my appeals status (they mistakenly left the appeals status on my claim after it went through). The woman I spoke with kept telling me that I already certified for benefits. I kept telling her that my issue was logging into Benefits Over payment. She kept giving answers to questions I was not asking like: You already made a claim, everything is up to date, you already made an account on EDD. None of these things were my issue. Finally I asked to speak to her manager and she disconnected me and never called back. She clearly didn't know what she was doing so she was just saying words and phrases hoping I'd give up. Lazy and incompetent. read more

My review is for Jose, I came Into the office yesterday with a lit of concerns. He was very helpful, calming and Resourcesful. Thank you for your assistance. read more

This is not the EDD office. Don't make the same mistake I made. Employee was friendly and helpful and directed me to the right place. Unfortunately, I'm still not sure what they actually do here. read more

It's been almost 6 weeks since I applied and I have not received anything. I just had a newborn and was depending on this money to support him for a bit. Now I have to go back to work and find a baby sitter. I tried calling hundreds of times but no one ever answers. This is absolutely the worst tax money ever taken from all employees in California. read more

Everyone that works is deducted a certain amount for disability and other taxes which funds the EDD. Everyone pays into it for life, but when you need it, it's always the worst service. One always has to expect to wait long hours, be redirected, only to be redirected to the same place and be dropped from their call and do it all over again. If everyone pays into an insurance company then why does it have this bad of a service? People, including myself have wasted so many hours just TRYING to get our cases settled. I filled out everything correctly but EDD filled out their end incorrectly so I have to fix their mistake. There no accountability in EDD. NONE. And this need to change. People need to get fired from this place -- because it will do justice for the people. EDD employees, if you hate your job, please leave. GTFO. To everyone who suffered during their time in need -- make sure to tell your representatives that you wont be voting for them. We need to keep turning the pages until we see the right picture that turns us on. Picking up what I'm putting down? read more

What was the past four days I've called a total of 109 times and cannot get through filed my claim over two months ago and i've not been able to get a hold of anybody except for two times over a week ago and both times they told me to call back in about a week This morning alone I've called 50+ times to be honest at this point and I know if this is what they want I'm ready to just give up I'm going to be homeless either way at this point thanks EDD for all of your useful help read more

I am writing on behalf of ALL the unemployed people in CA who get wrongfully terminated by their employers, through illegal methods, then end up being caught up in the EDD system. I earned over $50,000/year with the City of Los Angeles and was wrongfully terminated a few days before my probation by Ms. Nell Dizon of the Housing Dept and I reported this to the City Attorney's Office barely 6 months within my termination. I was fortunate enough to find the way to preserve my rights by filing the claim within the 6 month period, but alas, there is a 45 day waiting period for the City to accept or reject my claim, which means if they don't settle it, this will have to go to Court, and I will definitely be requesting a jury trial because I was falsely imprisoned and forced to resign to lose not only my employment benefits and rights and losing my permanent and automatic right to reinstatement, but also, being deprived of unemployment rights to the maximum benefits. EDD made a MISTAKE by misinforming me of how "base wages are calculated" and by filing immediately after my City employment termination, I was and am being deprived of the maximum benefits to which I would have been entitled to had I waited 3 weeks instead of being now told "I must wait until 6/19 to report those earnings because I did not file July 2018". I requested a Complaint Form and EDD must mail this to me. Like other reviewers, nobody can speak to a live person calling the 800-300-8516# and it takes hours then they hang up on you. This is CRAP and BS RED TAPE. I have continuously requested to speak to a Live Supervisor to contact me. Oh, I am too broke to even afford a phone living off unemployment of less than $400 every 2 weeks because they reduce your benefits if you take an ODD JOB, by reducing your benefits. We people need to write to the Legislatures and political authorities who need to scrutinize and terminate these people from the EDD OFFICE who are NOT doing their jobs. They fail to inform people of how the claim filing works. They fail to answer my question of closing out my claim and letting me know that I can cancel this claim for lack of GOOD FAITH due to EDD's mistake in failing to inform me of my right to obtain the maximum benefits by failing to inform me of my option to wait just 3 weeks in order to be able to include the City wages, despite me informing them of my forced resignation and I PAID INTO unemployment and yet still CANNOT RECEIVE money I paid into, or the City paid into, until I am CLOSE TO DEATH. I have told EDD that I have NO money to eat. They don't care. They don't care if your health is at stake or you are close to death. SHAME ON EDD for NOT TAKING RESPONSIBILITY and closing a claim when they were AT FAULT for erroneously NOT including my City high earnings to allow me to get maximum benefits. EVERYBODY SHOULD COMPLAIN. read more

Had a fall which led me to miss two months of work, after going to the Doctor He put me on disability. All the paperwork on my end was perfectly filled out and sent in back on 12-22-2021. I still have not received a single payment from EDD. I have a tried to call everyday in hours that have ranged from 8am to 4pm, just to have their phone service say that the lines are to busy and that they cant help me. Then they hang up on you! I went into the EDD where I waited for 3 hours just to be seen, once I was seen they told me that all the paperwork I had couldn't be the original. I asked if they could make copies for me they said they don't do that here. I said can I go make copies and then come back she said that I would need to take another ticket and wait 3 more hours to drop the copies off!!??!! Once I dropped my copies off things started to process forward or so I thought. I have been waiting by the mail damn near everyday just to be disappointed. The EDD card has never arrived? Its 4-5-2022 I have been waiting for just about 4 months for my disability payments to come through and have still heard nothing from the goons we call EDD. read more

UNEMPLOYED DUE TO THE PANDEMIC haven't received a payment in 9 weeks i am told my account is under review, as all my family & employees the same thing I have to wait 4 hours to speak to a representative , most of the representatives are very rude!! WHAT HAPPENED TO GOVERNOR NEWSOME AND MAYOR GARCETTI EXTRA MONEY AND RESURCES?? read more

This is for the UI department way better than SDI the longest I waited was roughly 30mins to get a hold of someone to talk to and it always takes 1 try to get through, NOW here's the thing I don't understand about Edd, due to the severe weather up east things on the west coast is feeling the impact of work, therefore myself and 12 other people were asked to take a time off a collect Edd payments due to low work volume, here's the thing EDD NEEDS TO PAY every week that you have not work right?! Not for Edd apparently the first week of not working I wasn't paid because "that was your first week so you do not get paid because that was your waiting period" tf is that bs! Let alone the ridiculous amount they only pay you weekly amount is $450 really 450? That's 1800 every month that doesn't even cover rent in California!!! Shit Every week when I get my check I get taxed more than what I get from this shit hole of place! So now I'm screwed at least almost 20k and possibly getting way behind on bills and rent because of these low life's pricks! read more

PLACE IS CLOSED!! Don't bother coming by even though the website shows open it definitely isn't. The website is a mess, the hotline numbers they give are a nightmare, & there is no physical place to go and talk to a human being. Smh ‍ read more

EDD is a massive problem in California. They don't answer their phones everything is automated. You can't visit a location this is ludicrous. Then your money goes into limbo and a Bank of America employee has to unfreeze it which they try to steal it through Western Union. What a scam!!! There's a reason California has the largest homeless crisis in the United States. People don't receive their funds and are forced to live under a bridge. Our Unemployment system is broken in this state. read more

Hey I'm making reviews on the shitiest places to go and This place is mostly uninhabited. No one's ever there. People are unpleasant. The automated service is the absolute God damn worst piece of shit fucking sell for a work agency's idea of "service". This is Rosendo Camacho and I'm doing the DMV next! read more

I understand EDD is dealing with so much right now, but come on. Today my friend called EDD because she has not received anything for the past 10 weeks. She knew she would be placed on hold. So she prepared. The recorded message said she would have a 1 hour wait time. This was actually her 2nd call. The first call she actually got transfered to the wrong department. Totally her fault. The woman was nice and transfered her to the right department. She was immediately placed on hold. She was on hold for 1 hour. She was disconnected. That's when she called back at about 5:30. The recording said the wait time would be 1 hour. So again she waited. 8:00 a recording came on and said they were closed. To call back at regular hours and hung up on her. Really?!? Why would the system even take a call then place you on hold for over 1 hour knowing that they would close before someone could even take her call? Come on. We know you guys are dealing with alot, but so are these people. My friend could have spent the time job hunting instead of being left on hold for almost 4 hours. Not cool. Maybe stop taking calls at 4 if you know that they would be on hold way after closing time. EDD please give the same respect to these poor people that are just trying to get their families fed as you want. Do you think they want to be calling you and and be made to wait for hours to get money? So many of these people would rather be working. So please put yourself in their place. read more

Worst information hotline. People there need to be unemployed instead of the people calling in to get information about the status of they're issues. Never get the same response. read more

I can't believe that a government agency is run so poorly . Their offices are closed due to Covid , and nobody answers their phones . Their recording says they're too busy to answer their phones . There is no option to get a call back either . People are suffering due to job losses , and they can't answer their phones. I even called at 8:02, and that recording came on after I answered their prompts . We even tried changing my address online in my UI portal to no avail. I have money on a EBT card that is frozen due to my address issue . It's a viscous cycle there . The EDD needs to be revamped ! read more

my review is for EDD 800-480-3287. This been 7 days Im trying to contact to SDI . finely yesterday someone talk to me and after I ask her why I have to be permanent disable to get SDI benefits she hund up on me w/o saying her name. Today the woman even refused her name , I ask her 5 times, and after I told her my doctor sent my diagnoses again she hunged phone on me.....???? Animals, or discrimination . Which one????? How they can work in government offices???? How, Its very danger.... read more

I was trying to call to solve my problem and ask questioni in regarding my benefit. Finally after trying for 1 hour i was able to contact with EDD. I can't believe edd costumer service can be so rude and yell at you also telling you that she will hang up the phone on me and also accusing me on being upset. She also mocked. I am very disappointed. Very poor and unprofessional rude service. read more

USELESS !! Went with my husband about his unemployment, all they told you is calling the phone # on the paperwork. So why do they have the office for ?!! read more

I haven't received a payment for over a month now; EDD says it is going through a re-vamping of its payment processing system ("Important! Due to a significant shortfall in federal funds, which has limited our available staff, EDD representatives are only available by phone from 8 a.m. to 12 noon, Monday through Friday. Additionally, the EDD is transitioning from our 30-year-old payment processing system to a new, more efficient payment processing system. During this temporary transition, some of our customers have experienced processing delays to their payments...") and that we should check this website http://edd/Unemployment/UI_Updates.htm for a status report. Good luck with that - page can't be found! read more

This Agency deserves negative rating. I have made 8 different attempts to navigate through their phone system in order to talk to a representative for a very simple issue. I am President of Tax Masters of America and among other things file payroll taxes for businesses. I have a Client that is a newly formed Corporation, trying to file Payroll for the first time and I need help getting them set up to electronically file their return. In Florida, this is a very simple 5 minute process and I'm sure with a little bit of help it is probably simple for California as well but alas, 8 attempts at calling their number and I have been hung up on by their automated system 8 times with an error message stating "Please call back during regular business hours Monday through Friday from 9AM to 5PM." It's 11:45AM though, right in the middle of a Monday and I can't for the life of me speak to human being. Of course I listened to a lot of mallarky by trying different choices in their system in an effort actually speak to a human and have learned only that dealing with this agency is frustrating and a waste of your time. Whatever you do, do not trying to get any help by calling this number (888) 745-3886, the help number published on their website. It will be a waste of your life. read more

No Stars! When I called the person I spoke with said, and I quote, "We do not have access to claims... We're an employment office, not an unemployment office" What?! EDD, the state agency that issues Unemployment checks is not unemployment? They've screwed up my checks, My wife and I are on very expensive medications, and cannot afford this mess! First you give us Obama Care, then MoonBeam. Damn you Democrats! read more

Piss poor service. Government agencies are the worst in every aspect every time. Forget about any phone numbers to call, forget about going in person it's anybody's guess what their hours are. The service is informative on everything that includes nothing. The system is worse than a bad joke! read more

It's just a shame! We pay unemployment insurance all these years, and receive such lousy services when we really need them! I went to the Glendale office to seek information why my claim form was deemed incomplete or incorrect! The Gal quickly handed me a piece of paper with the 1-800-300-5616 number! I told her that all the lines were busy and I couldn't get any help! She told me, "Sir I know that your frustrated, but you have to call the number, sorry". Seems like they are doing the least amount of work possible! The parking lot looked empty. I thought they were closed or something.There were 3 people at the front desk, doing nothing! Towards the back by the windows, nobody around! It seems like they outsourced their work to a call center now! I used to be able to get help here,several years ago! Now they dont want to lift a finger! We pay state taxes and payroll taxes for this State Unemployment Department. And this place is basically useless to the public! On a positive note, I finally got through on the phone! I talked to a live person. She told me, that a machine reads all the claim forms.So if your handwriting is bad, you claim form will be rejected! So print very neatly, when filling out your form! read more

This place is not helpful at all. There is really no point in coming here. I feel that it's a waste of time. No one will help you here!!! When I walked in to this place, the girl who works in the front desk was sitting on her boyfriends lap and not wanting to help anyone. Is this a way to get paid? Why are these people still working here? I was amazed when I saw this employee kissing and fondling her boyfriend right in the front desk. read more

I've been unemployed for a couple of months now. In that time, I have visited the Central Ave. Employment Development Department 3 times. The first was mandatory and gave an overview with Gloria and Norma sharing what the department offers and how to do what's required by the unemployment department. The second was with Gloria again to review resume writing. Today's was with David one of the counselors who took the time to listen to me about where I'm at and what I've been doing and where I'd like to go. I'll admit that - especially on the first visit - I felt like a loser and didn't want to go. But Gloria's story and Norma's advice, and David and also Fred...every single time I learn something, and they encourage and inspire and really seem genuine and giving of their time and support. I find that in this short time I am a BIG fan and look forward to working with them while on this journey. Thank you to the EDD team. You probably get more than your fair share of complaints, and I'll bet that you probably do have many more fans, but complaints are what move people to voice them. Consider me part of the silent majority. read more