I've been taking my wifes previous two cars here for years. The work and service is up to standard and the staff is attentive and communicative.
They take appointments and can give you a ride after dropping off your car for service. Sometimes you can even get a loaner.
The car sales department, as with most dealerships, is a whirlwhind of polite and attractive sales people (sorry, executives) whose greatest desire is to make you happy... as long as you buy what they have in stock at that moment. I recently purchased a VW and after being frustrated with their salesman, I ended up buying it from the VW dealer in Mexicali-- 160 miles east!
To sum it up: Good service department, bad sales practices. read more