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    Emporio Automotriz

    1.7 (3 reviews)

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    Toyota Chula Vista - Cracked Manifold

    Toyota Chula Vista

    (1k reviews)

    Bought my truck from Toyota year ago, and absolutely love my truck. But I dread having to bring it…read moreinto service because of the service drop off. One occasion I waited two hours to drop off my vehicle even though I had an appointment, and on another occasion I booked an 815am appointment and I was not checked in until 845. They could fix this by when they accept cars into the service lines make one line for appointments only and other line for a walk-in customers, because it's very aggravating to see cars who arrived after me get serviced and assisted before me even though I had a very early appointment and now I'm running late for work or my next obligation. Other than that everyone is so helpful, knowledgeable, and respectful and I will always be getting a Toyota in the future!

    I brought my 2020 Toyota Tundra to Toyota Chula Vista for regularly scheduled maintenance,…read moreincluding an oil change and tire rotation. A few days after getting my truck back, I noticed the steering wheel starting to shake. At first it wasn't terrible, but it progressively got worse. After a couple of weeks, it became bad enough that I called Toyota to explain what was happening and asked them to take a look at it. I spoke with the service advisor, Enrique, and unfortunately this is where my experience became extremely disappointing. I found his tone condescending, and there seemed to be very little willingness to actually help. He explained that Toyota only rotates the tires and doesn't balance them, and told me that if they looked at the truck and determined the problem wasn't related to their tire rotation, I could be charged a $90 diagnostic fee. What frustrated me the most wasn't even the $90--it was the attitude and unwillingness to help. The conversation almost made me feel as though I was somehow at fault because I waited a couple of weeks before bringing it back. The vibration wasn't severe immediately; it progressively got worse until I realized something clearly wasn't right. My truck did NOT have this steering-wheel vibration before the service. Toyota rotated the tires, and shortly afterward the vibration began. I wasn't asking them to diagnose every possible issue with my truck for free. I simply wanted them to check the work they had recently performed and see if the tire rotation could be contributing to the problem. I ended up calling a local tire shop and explained the exact same situation. Without hesitation, they told me to bring it in and that they would check it out and re-rotate the tires FREE OF CHARGE to see if that resolved the issue. That's what really bothered me. A local tire shop that had absolutely nothing to do with the original service was more willing to help me than the Toyota dealership that actually performed the tire rotation. I have no problem paying for legitimate repairs or diagnostic work when necessary. What I do expect is reasonable customer service, professionalism, and a willingness to stand behind the work that was just performed. Unfortunately, I didn't get that experience here. Based on the way Enrique handled my concern and the overall lack of customer service, I will not be returning to Toyota Chula Vista for service.

    Emporio Automotriz - car_dealers - Updated August 2026

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