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    Empyre Landscaping & Tree Service

    5.0 (1 review)
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    Services - Empyre Landscaping & Tree Service

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    5 years ago

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    Sprinkler Pro

    Sprinkler Pro

    3.7
    (3 reviews)

    Edited to remove a star given the business owner's dismissive and inaccurate reply. There was no…read moresnowstorm during this time frame, this is a complaint for service completed at the end of Feb - the time gap between service and review (as explained) is because we are not residents and didn't know there was a problem. We trusted the job was done and didn't know it wasn't until a neighbor alerted us the lawn was dead at the end of March. We then reached out to Harrison to try to rectify. Instead of taking accountability - he replied similarly - deflection, excuses and blame to the customer. An unfortunate and unprofessional response. We called Harrison to service a sprinkler system of an older relative who had just moved into a care facility leaving the home unoccupied. The ask was to service the system and turn on the sprinkler schedule for the season. Harrison serviced the system but failed to set it to run. We are managing this from afar so this was a critical and unfortunate oversight - and has resulted in the sprinklers never actually running (and the lawn being in terrible condition). When we reached back out to try to understand the issue, Harrison deflected responsibility, said of course he didn't turn the system on because the service call was on Feb 21 and he had concerns about cold so he left it off. (FWIW temps were not below freezing at the time of service nor any time after.) His solution was to suggest we get a neighbor to help out to get the system running. It is frustrating to pay $125 for a service call where one of the two asks was not addressed - we don't recommend nor will we be using him again.

    Harrison came out to my house knocked it out inside a half hour did a great job so glad I called…read morethem!

    Empyre Landscaping & Tree Service - treeservices - Updated July 2026

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