I recently moved in and had a bit of a rough start due to a miscommunication. I set everything up…read morefrom out of state, and when I arrived, the apartment wasn't quite what I expected. That said, what really matters is how it was handled--and that's where this team truly impressed me. I went straight to the office, and they immediately worked with me to transfer to a more appropriate apartment. The office staff and maintenance team also helped move packages that had already been delivered and made sure everything was taken care of so I could settle in comfortably. Mistakes happen--we're all human--but the way this was resolved quickly and professionally is honestly rare these days. Everyone I've interacted with has been friendly, helpful, and genuinely focused on making sure I'm happy here. The grounds and amenities are clean and well maintained. The apartment itself is spacious and quiet--I haven't heard my neighbors at all--and parking has been easy. My only small downside is getting past Milo, the AI staff member, but once you reach a real human, you're in great hands. Overall, I'm very happy with how everything was handled and appreciate the effort the staff made to turn a stressful situation into a positive experience.

Super cute place. All of my maintenance stuff has been very minor and fixed outlandishly quick…read more Office staff keep treats in the office for your pets AND for you. Is it expensive? Yep. Is it worth it? For me yep!

Esty and Laura offered great customer service when I was searching for a new apartment. They were…read morevery kind. (I was very nervous because I had to make a decision in a few days). Esty showed me seven apartments! She also followed up within two days! The walking trails near the apartment are very nice. The landscaping is nice too.

New manager was excellent in providing my maintenance request fast. Maintenance was great and…read moreprofessional

Marysol at the office was great and was always on point. She made the move in process for my mother…read moreeasy and transparent.

We've been here about a year and absolutely love it. Entire staff is excellent. They go away…read morebeyond the "call of duty" to help with any problem you might have. The manager Wes is always around and able and willing to help. Maintenance is always on the ball. They have very interesting and fun special activities like planter decorating and arizona wooden map painting. And of course they have bagels or donuts occasionally, which is always a fun surprise when passing through the lobby.

The Encatada associate Mario was very personable and showed expertise ( The dishwasher is probably…read moreold so it does need more repair ( dispenser is not working still )?

I think these apartments are overrated. Property management will hear you're concerns but not…read morereally act on them. And yes the views are great if you have the money, just like anywhere else. If you are unfortunate to be on s limited budget you get to see a wall or a fence.

They charge you for all sorts of add ons when you get a price for rent your final bill will be much…read morehigher. The management expects the residents to do everything as in clean windows and shampoo the carpets when you move out. Very unrealistic expectations for rental units. It was a wonderful facility when Mark Taylor owned the property. Went downhill fast when northland took over, lots of extra charges and far less services

I've lived here for 3 years and I absolutely love it!!…read moreMangement responds promptly to maintenance issues for example.

New staff members but all remains good. 3 yrs living here. its been great Location has pretty…read moremuch everything I need very close by.

I'm not understanding how people can get away with taking up the parking space other people could…read morebe using an from my understanding I believe the people who own this vehicle no longer lives in our community! I believe it's unfair for other people who lives here, who constantly have to find somewhere else to park , not only that but it honestly makes are community look trashy with all the trash that sits up on it I hardly ever see it move. Its completely unfair

I've lived here for 5 years and it is a beautiful and peaceful place, my kids love it!read more

Album Marana is a lovely 55+ community and convenient to just about anything we need. We stopped in…read moreon a whim one day and Shane graciously took us on a tour. We started out in a 1BR and we're now in a 2BR. It's a great place and we're very happy here.

We lived at Album for almost a year and left before our lease expired. We met lots of very nice…read moreresidents, and still have friends there, but it wasn't for us. But if "active" for you means bingo and nursery school crafts, you might like it. Parking is scarce and security is illusory. The west side gates were open and not functioning for maybe 1/3 of our time there. A car was stolen from the lot. The doors to the residence building were often malfunctioning or wouldn't close completely. On the upside, you could almost never lock yourself out. Five months after leaving, we have yet to receive our pet security deposit, despite there being no dispute that it's due and manager Alex does not return calls. We had a number of financial issues. For example, we moved in mid-month and our move-in cost sheet was pro-rated incorrectly by a few hundred dollars. Then they "forgot" to apply our free month rent concession so that we were charged a full month's rent unexpectedly. The junk fees add up. We paid more for internet there than we do now in a single family home, and our current internet always works while at Album it did not. The location has advantages--access to the Santa Cruz River path was great--but the traffic from the adjacent Lehman school is terrible. In some two bedroom units, our friends had no air conditioning or heat to the second bedroom and maintenance claimed they could not fix it. If you are considering one, just be aware.

I have lived here for 2 years and have nothing but good things to say. This area is really safe in…read moregeneral and close by a grocery store, pharmacies and some restaurants. The front desk staff and maintenance are really responsive and kind. I have really enjoyed my time living here!

I have lived here for over a year now and everything is basically picture perfect for an apartment…read morecomplex. There's only one major issue I have: the AC unit in the apartment. It's so loud. It's 45 decibels when I'm sitting on the couch, and 61 decibels right underneath the unit, which is right outside my son's room. I keep my 2 bed apartment at 72 degrees and so the unit kicks on every 8 minutes for about 6 minutes. Imagine trying to watch a movie and you're interrupted by the AC unit every 8 minutes for 6 minutes, that's 48 minutes of your whole movie interrupted. You WILL have to turn up the movie, then it's too loud when the unit shuts off, and your house returns to silence, so you have to turn the volume down again. It's far from a pleasant living experience. I have submitted 5+ complaints about it and they do promptly check the unit however every time they have said it's not broken so they can't do anything about it. I have asked the main company if I resign my lease will they replace it, they said no because it's not actually broken. So beware. If you have anyone who is a light sleeper (like me) this WILL interfere with your sleep or if you have a baby or animals sensitive to constant noise. I had a knee surgery and had to sleep on the couch and this interrupted my sleep the entire 3 weeks I was on the couch healing. I told the office and they submitted a work order which is useless because the unit isn't broken - it's OLD, as dirt. This place is a great place to live, but before you sign that lease, ensure your AC won't ruin your every day living experience like mine does.