Two-year resident here.
My experience at this property was extremely disappointing:
* Maintenance delays: It took two weeks for a maintenance request regarding a loud noise from the rooftop ACs to be addressed. After I brought it up in person, only one maintenance worker (for the entire property) was sent.
* Cleanliness: The stairs leading to my apartment were often dirty. On multiple occasions my clothes brushed against them and were stained/ruined.
* Living conditions: At times I noticed sewage odors inside the unit, and the water quality appeared questionable.
* Move-out process: I was told by Oliver Swan that the move-out inspection would be completed the same day. Instead, I was informed later that it would be done four days after move-out, and I didn't receive the inspection letter until 12 days after. Fortunately, I had taken photos to protect myself, since a lot can happen in that amount of time.
* Sensitive documents: I raised concerns about my personal data and asked for confirmation of deletion. The response I received stated that data was stored off-site in a third-party system, but I was not provided direct evidence of deletion. My resident portal was shut down by Oliver as a "solution" to this issue, and I can no longer verify the payments I made over two years. A complaint will be filed with the Arizona Attorney General's Consumer Protection Division regarding this matter.
Finally, please note: some positive reviews here appear to come from individuals connected to the leasing office. In my opinion, staff reviewing their own workplace feels misleading even if they live there.
Overall, my time here was marked by poor maintenance response, unprofessional communication, and unresolved concerns about data privacy. I would not recommend renting here.
Update after management's response:
I appreciate the reply, but I stand by my review. My concerns about maintenance delays, cleanliness, and communication remain based on my personal experience as a two-year resident. While management claims everything was handled promptly, that was not how it felt living there.
Data privacy laws and protections apply to all residents, regardless of citizenship. Sensitive documents such as passports deserve the same handling for everyone. Suggesting otherwise feels dismissive and inaccurate. I was advised that concerns like this should be addressed through proper consumer protection channels, not by management giving me legal direction.
Additionally, after raising this issue, my resident portal was shut down. I can no longer access my account or view two years of payment transactions, which is unacceptable.
My review reflects my lived experience, and future renters deserve to hear it. read more