So very sad. It's a great location and a decent complex. But the management and owner have no…read morecustomer service, professional skills, are clueless what residents feel, think, or understand we pay the owner to get richer, and the employees on sites paychecks. It's always our faults. Repairs take forever and the majority of the ones actually finished, are sloppy and dont last. They will schedule you a appointment to make a repair, the never show up or call. You have to hunt them down to reschedule, only for again a no show, no call.
All the residents are afraid to stand up to management and the owner. The owner tells you if you dont like it move. He kicks good people out all the time. There are many complaints about the owners behavior all over the internet. I would have never moved here had I known how bad it is here. I'm a great tenant, disabled, quiet, no complaints ever brought to my attention, always pays rent on time, look out and help all neighbors. I have lived here 2 years and 2 months. The owner has told me to move out twice, now a 3rd time he sent me a 90 day notice to vacate. All I did was stand up to him because their failure to handle problems, denied me my legal rights most of my tenancy. One lady has two dogs that attack everyone, especially my dogs inside our own patio. They wont do anything about her. The neighbor above me has been a noise nuisance for the last 10 months, only got worse and worse. She stomps so hard walking around it makes my popcorn ceiling finish fall on my furniture and floors. She drops what can only be described as bowling balls. Slams doors and windows day and night. Has woken me up 2 to 4 nights a week for the last 7 months. Once she wakes you up, she keeps you up for hours. All of her neighbors have complained and complained. They finally made her move out. But to a different unit above more people. Makes no sense to keep her and kick out the tenant below her because he demanded it resolved many many months earlier.
Nothing done by management or the owner makes any logical, business or professional sense to any of us. It is impossible for them to be apartment management. They give you no customer service. Anything you bring up is dismissed as it's all our faults. I have been a landlord 5 times over. I have also lived in many apartments, small to huge complexes. I have seen good management who truly do good jobs. Not even close here. If someone parks in your assigned parking space. Dont bother telling the manager. She just tells you to go call the tow company, their number is on the sign. You call the tow company, they tell you they have to call the manager first. Wouldn't a good manager know this is what happens all the time, then just call the tow company for the residents. The parking rules are so small, few, and hard to even see them posted. Guests are constantly parking in tenants reserved spaces. You report the hot tub isnt working. You have to keep checking if it has been fixed. The next week you report it's still not working, same thing. Pretty sure management is supposed to follow through on these things. The manager and family live on site. They can park wherever they want, swim wherever they want, do whatever they want, but not residents.
The whole system of running this place is a regular combination of screw ups, soap opera, and circus.
