We had a terrible experience - dropped our dog off at noon and they kept calling saying they were…read morebehind. At 5:00 they finally called and said he was too stressed to be groomed. Our Maltipoo is 4 and has been groomed by 3 different groomer in Arkansas and Colorado - never had an issue Most places we have taken him take between 2-4 hours to groom - sadly our groomer here has cancer and can't groom anymore. I feel so bad for my dog to get that stressed Now I will need to look for another place to take him - after he's been so stressed out and not even groomed. We have had dogs for 30 years - never had someone call to say they kept our dog for over 5 hours then didn't even groom them.

They groomed my previous dog and had groomed my present a few months ago and bragged on how well he…read moredid and got along with the other dogs. He is a 20# 9 month old Schnoodle and had an 11:00 appt. I called and left a message at 3:00 to see if he was ready and no answer. At 4:30 I went down and they said he had been ready for hours. They lied and said they didn't have my phone number which was provided when I filled out the paperwork and was on my previous dog's info. They also said he acted up and charged me $15.00 extra for bad behavior. He's a small dog and has never been a problem to bathe before. Marilyn the owner was not there and I was so angry that I left without telling her what happened. We will not be going back and I am very disappointed but they did have my phone number because I left messages. Keeping my dog in a cage for hours was cruel and I would never recommend them.

Teddy turned out fluffy, happy, and smelled great! Service was fast and they were very flexible…read moregetting us scheduled in. Very reasonable pricing as well. Definitely recommend!

Highly recommended! I'm all about supporting small businesses. Furry tails is professional, fast…read moreand awesome customer service! Absolutely thumbs up and our go to Pet Salon.

The new owner "Devin Dunham" of Pampered Pooch LLC (Formerly Smooch Pooch) is very friendly and…read moreeager to server any loving dog owners needs in the NW Arkansas area. Take the time to go by and meet her & the staff, they are all good experienced groomers & do great work. All of them really care about you (the customer) and want your dog to have the best experience possible. Their new software "Paw Partner" allows text messaging w/ Devin and her entire staff and online reservations. Call today for assistance or further information.

Super friendly staff! The place is SO cute! We've only taken our dog there to get his nails…read moretrimmed, but they do a great job! Love that we don't have to make an appointment for that. If we ever decide he needs a bath/haircut, this is where I would bring him!

I'm new to this groomer. Samantha made me feel comfortable, lots of happy dogs running around. I am…read moreabsolutely satisfied with Wag N Tails and will become a regular customer. Trust is not easy with a new groomer, but I'm very happy. Thank you for making my Sam look sooooo handsome. Five freaking stars!!!

They shaved my dog and trimmed the hair around his ears terribly. I can understand that groomers…read moreneed to shave a dog if there are a lot of mats, but that was not the situation here. If they had taken a few minutes to comb out a couple of tangles, my dog would still have hair. I will never go back. I can't believe I spent $75 to have him groomed here. See photo.

I always would bring my grandmas dog here for her grooming. I liked how the ladies would take care…read moreof her. We would get our appointment and would drop off her dog and would always get a call to let us no that she was ready. She always came out so pretty and so clean. I loved how they would put bows in her hair. We brought her in during Halloween one year and she came out with a nice bandanna. Great workers here who enjoy doing what there doing. I would definitely give them a high ranking for pet grooming

This was my first time using Pretty Pets and I am very happy with the service and the results. I…read moreshared a photo of how I wanted CoDA groomed and they made sure they understood what I wanted. They even washed my Labrador, Shiloh and deshedded her. Nothing is better than clean, happy dogs. We will most definitely be return clients. (I need to remember to ask what kind of treats they gave them - with my permission of course - the dogs loved them)

Does an amazing job! Conveniently located close to my house and flexible with pick ups. I have a…read moredoodle mix and they do great, Highly recommend.

Megan took the best care of my boys, until they crossed the rainbow bridge. I'm now a cat person…read moreand they take care of themselves, but I miss Megan. Dealing chronic illness I wasn't able to take as good care of them eventually, but I did my best and Megan never shamed me about it. Instead she gave me realistic expectations ("No, crazy lady, they cannot have Schnauzer cuts unless you can commit to regular brushing and more frequent grooming. How about I cut them very short and a little bit less short where the furnishings would be?") and have them fantastic care through illnesses, discomfort, and the general situation of aging dogs. I never would have felt comfortable taking them to someplace like Petco with the care they needed. Lucky Dogs is way better and they've got a much better attention to detail! In addition, she made a special house call for my mom when she was dealing with a lot of hospitalizations and couldn't brush her Akita. He probably lost 10# of fur that day and Megan's arms had to have been sore from sorting through a 150# boy blowing his coat, but he looked so handsome and my mom and I were so grateful that she went above and beyond, especially considering she did this on her personal time and I KNOW how exhausting and challenging big dogs can be to groom.

I could not have asked for a better experience for Casper our Doodle. She did a wonderful job at…read moregrooming and he came back still wanting to love her! The affordable price also helped our pocketbook! I am very pleased with the entire experience and am so glad she was able to come out of her way to offer us her services.

I highly recommend. Communication was great and she did an excellent job on my dog. Very…read moresatisfied and will be using her from now on.

Do not take your pet to Rover Oaks! We have been taking our dog there for more than a decade for…read moreboarding and grooming. When we have him boarded, we pay for the large executive suite, even though our dog is only 10 pounds. Money has never been an issue when it comes to our dog. I have been happy with their service, but that changed a few weeks ago when I took my dog there to have him groomed -- an appointment I made about a month before. I received a text from them that said his appointment was at 9 a.m., and I walked in at 9:02. The woman at the front desk was snippy and said they were going to charge me a $20 fee because he was late. I said, "The text said that his appointment is at 9." She told me that it was 9:02, and if the appointment is at 9, that means he needs to be there before 9. She bragged that someone came in one minute late the day before and they had to pay the fee. I honestly thought she was joking. I assumed the owner didn't know how they were treating good customers, so I asked if he was there and if I could talk to him. He came in and was immediately rude and aggressive. I calmly mentioned that I was two minutes late and that we have been coming there for years. I thought he would at least apologize and say, "I understand how you feel, but it's our policy." It still would not have made it right, but I would have at least felt heard. Instead, he was extremely emotional and told me that he had already called another customer to come in because I was late. He kept telling me how much my being late had inconvenienced him. I said, "Well, I'll pay the fee, but I don't plan to bring my dog back in the future." He began to scream at me, and told me to take my dog and that he wasn't going to groom my dog. I tried to de-escalate the situation. I was in shock and didn't know what to say. I couldn't believe this was really happening. I was in disbelief that a business owner would act this way. I stayed calm the entire time, but he continued to throw a fit. I asked him to go ahead and groom my dog, and he told me that my dog would be the last one out since he was the last one there. I almost said, "I thought you called someone else to bring in their dog," but I didn't. I said that was fine. The most upsetting part is that ever since I picked up my dog, he had been shaking and extremely skittish. We are worried about how he was treated while he was in their care. Needless to say, we will never take him there again. I've never written a negative review before, but I do not want others to go through what I did. I wish I could give less than one star.

Despite my elderly mother (who can't drive) being one of their customers for YEARS, they charged a…read more$20 late check in fee when I dropped her dog off 15-20 minutes late. It was NOT longer than that. Mom had a cardiac cath that morning, and there was a lot going on, so I was a FEW MINUTES LATE. For check in. When her dog would likely sit in a cage for hours before they got to her. Poor customer service, and poor loyalty to their long-time customers. Mom is the type of person to just pay it without complaint, so I'm complaining on her behalf. This isn't right. I'll urge her to use a different groomer next time. However, she's also a very loyal and kind customer, so she'll probably stick with them. P.S. Of course, I'll pay the late fee myself. It wasn't mom's fault it was late.