Do not take your pet to Rover Oaks! We have been taking our dog there for more than a decade for boarding and grooming. When we have him boarded, we pay for the large executive suite, even though our dog is only 10 pounds. Money has never been an issue when it comes to our dog. I have been happy with their service, but that changed a few weeks ago when I took my dog there to have him groomed -- an appointment I made about a month before. I received a text from them that said his appointment was at 9 a.m., and I walked in at 9:02. The woman at the front desk was snippy and said they were going to charge me a $20 fee because he was late. I said, "The text said that his appointment is at 9." She told me that it was 9:02, and if the appointment is at 9, that means he needs to be there before 9. She bragged that someone came in one minute late the day before and they had to pay the fee. I honestly thought she was joking. I assumed the owner didn't know how they were treating good customers, so I asked if he was there and if I could talk to him. He came in and was immediately rude and aggressive. I calmly mentioned that I was two minutes late and that we have been coming there for years. I thought he would at least apologize and say, "I understand how you feel, but it's our policy." It still would not have made it right, but I would have at least felt heard. Instead, he was extremely emotional and told me that he had already called another customer to come in because I was late. He kept telling me how much my being late had inconvenienced him. I said, "Well, I'll pay the fee, but I don't plan to bring my dog back in the future." He began to scream at me, and told me to take my dog and that he wasn't going to groom my dog. I tried to de-escalate the situation. I was in shock and didn't know what to say. I couldn't believe this was really happening. I was in disbelief that a business owner would act this way. I stayed calm the entire time, but he continued to throw a fit. I asked him to go ahead and groom my dog, and he told me that my dog would be the last one out since he was the last one there. I almost said, "I thought you called someone else to bring in their dog," but I didn't. I said that was fine. The most upsetting part is that ever since I picked up my dog, he had been shaking and extremely skittish. We are worried about how he was treated while he was in their care. Needless to say, we will never take him there again. I've never written a negative review before, but I do not want others to go through what I did. I wish I could give less than one star. read more

Despite my elderly mother (who can't drive) being one of their customers for YEARS, they charged a $20 late check in fee when I dropped her dog off 15-20 minutes late. It was NOT longer than that. Mom had a cardiac cath that morning, and there was a lot going on, so I was a FEW MINUTES LATE. For check in. When her dog would likely sit in a cage for hours before they got to her. Poor customer service, and poor loyalty to their long-time customers. Mom is the type of person to just pay it without complaint, so I'm complaining on her behalf. This isn't right. I'll urge her to use a different groomer next time. However, she's also a very loyal and kind customer, so she'll probably stick with them. P.S. Of course, I'll pay the late fee myself. It wasn't mom's fault it was late. read more

We have boarded our now 15 year old Westie in many places and in many cities where we have lived and Rover Oaks is by far the absolute best!! Our Bella was pampered so much for one whole week that she didn't want to leave! Rover Oaks has the highest standards in cleanliness, safety and compassion for the pets. You ROCK Rover Oaks!! Thank you so much!! Ricky & Ana read more

Rover Oaks - Bella after leaving Rover Oaks in Fayetteville - Pet Groomers Near Me - Fayetteville, Arkansas

No, I would not recommend this place. They NEVER got in touch with me. I just moved back to Fayetteville after having been gone for a while, just wanted to find a place that could become my 2 Westie's go to place for grooming. read more

Love Tonya! Fabolous groomer with my Standard Poodle.

Great service! Definitely recommend River Oaks! My dogs always leave happy and look cute!

Could not be more pleased with the grooming services provided to our 2 large dogs. Staff was extremely kind and knowledgeable. Facility is very clean, spacious. We will be returning. read more

Rover Oaks is NOT a place to bring your dogs for consistently good grooming. And nevermind they are not honoring a coupon that they say they did not consent to (really?). The price at this place would typically make you think you cannot go wrong - - WRONG!! All their 'awards' also do not prepare you for when you get the 'B' stylist. We just moved to the area 3 months ago, and have been searching for a good groomer for our 2 miniature schnauzers. This was a tremendous disappointment after just the 2nd visit. Please do not get fooled. read more

Rover Oaks has always taken great care of my dog. She gets a bath and her nails done and the price is reasonable. Thanks to the staff for caring for my pooch! read more

If you want an EXCELLENT GROOMER, great rates, very clean, convenient, very loving & kind to all the animals; and the BEST, N W A Fayetteville, Arkansas;.... you will be very happy at Bark 'N Paws!!!!! Yes, I have tried Rover Oaks, it is not as great as it is rated!!!! Very poor business at Rover Oaks, with my experiences. My Bichon really enjoys Bark 'N Paws!!!! They have won my business!!! Bark 'N Paws were voted runner up 2014!! Bark 'N Paws, really cares about animals & you. They love what they do ...my dog really enjoys his visits....and so do I. read more

UNDER NEW MANAGEMENT!!!! I have been using Rover Oaks for about 4 years now. They are under new management since May 2015. I must admit that the previous management had serious issues but PLEASE give them another chance. They are outstanding!!! My standard poodles look amazing every time and love going for their once a month "beauty spa time." They are well taken care of by the staff who understand and appreciate their important job as Diva Therapy Dogs. Everyone ALWAYS compliments me on how beautiful they look!! They have very friendly staff who have patience and knowledge about what they are doing and how best to maintain your dogs appearance, spirit, and well-being. My dogs know when its Tuesday because they know they will be in the capable hands of Rover Oaks, I highly recommend them. But don't take my word for it- ask my dogs!!!! read more

The staff were very nice but the grooming was terrible. The absolute worst I've ever seen, they completely botched a simple cut. I do NOT recommend this place and will note be returning. 0/5 read more